One of our singers, Brian, was having this issue at our rehearsal last night (see below). Essentially, he can't hear or be heard unless his input and output sliders are set to 100. Is this a known bug in the web application? Is there a work-around? Any advice appreciated.
"Hi, John. This is what happened to me last night, for
the first time. I was ultimately able to hear everyone and participate
by moving the volumes to the max (100).
couldn't hear anyone at the outset and scrolled down the Jack Trip
screen and found several audio bars, including Input and Output volume.
What I saw was that both I & O were muted. I unmuted and dragged
the volume button to mid-range. When I did this, it automatically
re-muted. I tried variants of this several times, trying both Input and
Output with the same result. Moving the volume to where I could
comfortably hear and speak, got an automatic re-mute.
I appreciate any help or advice you might provide to me, Brian"