In accordance with the Office for Personnel Management's and CDC's guidelines on COVID 19, HHS personnel are teleworking. OCR is committed to handling your complaint as quickly as possible. However, for faster processing we strongly encourage you to use the OCR online portal to file complaints rather than filing via mail as our personnel on site is limited.
If you wish to submit a complaint to DOT via written letter, please feel free to do so using the contact information below. When mailing a letter, please include your full address and phone number as well as complete and accurate information about your trip and the problem you had or are having.
complaint
Many investigations are initiated by complaints, which are confidential. The name of the complainant, the nature of the complaint, and whether a complaint exists may not be disclosed. An employer cannot retaliate against a worker for exercising their rights, filing a complaint or cooperating with an investigation.
In addition to complaints, we select certain types of businesses or industries for investigation. We target low-wage industries, for example, because of high rates of violations or egregious violations, the employment of vulnerable workers, or rapid changes in an industry, such as growth or decline.
Use our online Consumer Complaint Form to file a complaint with DFS about an insurance company, vacant property, student loan, mortgage, foreclosure, bail agent, bank, lender, or other financial service or product. You can also check the status of a complaint, or add information, such as a Letter of Authorization (PDF), to an existing complaint. Be aware that we may share a copy of your complaint with the company or individual you are complaining about.
Healthcare providers should use our online Healthcare Provider Complaint Form to file a complaint about prompt payment, no fault, or workers compensation claims, or to add additional information to an existing complaint. If this is your first time using the Provider Complain Form you will need to create a portal account, then follow the prompts in Ask for Apps to request access to Provider Complaint Forms.
Paper complaint forms can be mailed to the Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or to the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257.
Our goal is to provide you with satisfactory translation and interpretation services. If you feel you have been denied any available translated documents or interpretation service and would like to submit a complaint, visit our Language Access Information page.
Understand that CRD can only investigate violations of certain civil rights laws. While many people believe they were treated unfairly, CRD can only accept cases if one of the laws it enforces may have been violated. If your complaint is not accepted for investigation, it is not because CRD does not believe you were treated unfairly. Rather it is because your complaint, if proven, would not violate the civil rights laws that CRD enforces.
Although CRD may provide legal services and advice for complainants who are seeking relief for alleged civil rights violations, the department independently investigates and assesses the facts and legal issues in each case. These investigations and assessments include, among other things, reviewing information and evidence from complainants, respondents, or other sources. When a respondent answers a complaint, CRD reviews it with the complainant.
Unless a complaint has already been resolved, CRD uses the facts obtained through its investigation to determine if there is reasonable cause to believe that a law the department enforces has been violated. If not, the case is closed. If there is reasonable cause, CRD notifies the parties of this determination and may notify them that the department intends to file a lawsuit in court.
In order for CRD to prepare a complaint and initiate an investigation, you will need to provide specific dates when you believed you were harmed. Depending on the facts of your case, you may have the following documents that we recommend you bring to your scheduled intake interview with a CRD representative.
If you are served with a complaint, you must provide a response within the time specified by CRD in the letter accompanying the complaint. You are free to hire or consult with a lawyer, but the process does not require a lawyer. Here is what to expect after you have responded to the complaint:
Yes. Do not hesitate to contact the assigned investigator to discuss the complaint. If the file contains additional non-confidential information about the allegations that are not shown on the official complaint, the investigator verbally may share this information with the respondent.
Firing an employee for filing a complaint with CRD is illegal retaliation. If you disciplined an employee for violating a company policy or for poor performance, without any intention of firing the employee, you will be in violation of the Fair Employment and Housing Act (FEHA) if you discharge the employee for filing a complaint.
As an employer, you cannot file an employment discrimination complaint with CRD against an employee. CRD investigates only complaints filed by individuals who believe they have been the victim of unlawful discrimination in violation of the FEHA. However, if an employee refuses or threatens to refuse to comply with the FEHA, you can file a complaint with CRD asking for assistance through mediation or other remedial action.
If you are a federal employee or job applicant, the law protects you from discrimination because of your race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information. The law also protects you from retaliation if you oppose employment discrimination, file a complaint of discrimination, or participate in the EEO complaint process (even if the complaint is not yours.)
If you are a federal employee or job applicant and you believe that a federal agency has discriminated against you, you have a right to file a complaint. Each agency is required to post information about how to contact the agency's EEO Office. You can contact an EEO Counselor by calling the office responsible for the agency's EEO complaints program.
If you do not settle the dispute during counseling or through ADR, you can file a formal discrimination complaint against the agency with the agency's EEO Office. You must file within 15 days from the day you receive notice from your EEO Counselor about how to file.
Once you have filed a formal complaint, the agency will review the complaint and decide whether or not the case should be dismissed for a procedural reason (for example, your claim was filed too late).
You have the right to appeal an agency's final order (including a final order dismissing your complaint) to EEOC Office of Federal Operations. You must file your appeal no later than 30 days after you receive the final order. You may file your appeal using the EEOC's Public Portal located at where you can also upload selected documents, and manage your personal and representative information.
You must go through the administrative complaint process before you can file a lawsuit. There are several different points during the process; however, when you will have the opportunity to quit the process and file a lawsuit in court, including:
If you do not want to file your complaint directly using CRCL's online portal, you can download and complete the fillable Adobe PDF complaint form and then email, fax, or mail your completed form to CRCL.
CRCL does not provide individuals with legal rights or remedies. CRCL uses information from complaints to find and address problems in DHS policy and its implementation. If you believe your rights or those of someone you know have been violated, you may wish to consult an attorney.
In addition to the CRCL complaint process, DHS has many other ways for the public to provide feedback and submit complaints to the agency about DHS employees or programs, immigration filings, travel issues, DHS employee misconduct, or other types of concerns.
On January 9, 2023, Campaign Legal Center (CLC) filed a complaint with the Federal Election Commission (FEC) alleging that recently elected Rep. George Santos and his 2022 campaign committee, Devolder-Santos for Congress, violated federal campaign finance laws by engaging in a straw donor scheme to knowingly and willfully conceal the true sources of $705,000 that Santos purported to loan to his campaign; deliberately reporting false disbursement figures on FEC disclosure reports, among many other reporting violations; and illegally using campaign funds to pay for personal expenses, including rent on a house that Santos lived in during the campaign.
The Medical Board receives more than 10,000 complaints each year from a variety of sources (e.g., patients, family members, insurance companies, other health care practitioners, etc.). The Central Complaint Unit (CCU), part of the Enforcement Program, is responsible for the initial intake and review of all the complaints received to determine if there may have been a violation of the laws governing the profession which warrants further investigation.
Listed below is a general description of the process used by the Central Complaint Unit to review complaints and determine which complaints should be forwarded to our district offices for investigation. This information is only intended to be a general outline of the process used by the Board as the unique nature of each complaint may require variations on the review process.
CCU staff review all new complaints to determine the nature of the allegations and whether the complaint falls within the Board's jurisdiction. Complaints alleging that the care and treatment provided by the licensee were not appropriate are among the more common complaints received by the Board. To review these complaints, Board staff will request copies of the patient's medical records and a written summary from the licensee along with any other relevant information (e.g. records from subsequent treating physicians). When CCU staff contacts the licensee for a response to the complaint, a summary of the complaint allegations will be provided to help the licensee respond appropriately. Business and Professions Code Section 800(c) authorizes the Board to provide a summary of the substance of the complaint material to the licensee upon receipt of a written request. If the licensee would like to request a complaint summary directly from the Medical Board, the request should be directed to CCU and mailed to the
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