Fwd: BDAUU: JaamSim Problem

[Jonathan Eckstein]

One of my students, a Mac user, is reporting the issue shown in the
attachments below. JaamSim displays the splash graphic and then the
tool windows, but then crashes immediately with the error "GUIFrame quit
unexpectedly". (She also attached video, but it's too big to post.)

Any ideas? I asked her to try the "display menu" app, but my
recollection is that the symptoms of the retina display issue are
different -- you can see the canvas but can't select objects.

Thanks, Jonathan



-------- Forwarded Message --------
Subject: BDAUU: JaamSim Problem
Date: Mon, 26 Apr 2021 12:50:48 -0400
From: AN NGUYEN <at...@scarletmail.rutgers.edu>
To: jeck...@business.rutgers.edu



Hi professor Eckstei,
I'm An in your BDAUU class at 1:40.
I have been trying to install JaamSim since last week for a couple of
times. I followed the instructions, and everything was going well till I
opened the app. It kept crashing every time I opened it. I have searched
and tried many ways, but it still doesn't work.
Do you have any suggestions?
Thank you so much professor!
An

[Harvey Harrison]

Thanks for the full error dump in your other message, could you
confirm which version of jaamsim you are seeing this issue in?

Harvey

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[Harvey Harrison]

The crash dump does point to the fault coming from the 3D rendering
library we use, I've produced a set of test builds here that I would
be very appreciative if your student could try and see if it resolves
the issue:

https://github.com/jaamsim/jaamsim/releases/tag/v2021-02-test01

Direct link to the jar version:

https://github.com/jaamsim/jaamsim/releases/download/v2021-02-test01/JaamSim2021-02-test01.jar

Hope that helps.

Harvey

[Jonathan Eckstein]

I didn't get the full dump originally, but I instructed the student how
to send it to me.

I had them download the latest version, 2021-02. They all downloaded
within the last week.

Since I sent that message, second mac user reported seems like the same
error.

Jonathan

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[Frances Duffy]

Hi all,

I seem to be having the same or a similar issue. I have two Macs that I am working on, one with an older version of iOS and another with a newer. JaamSim works with the older version, but I need to run JaamSim on the newer. Its OS 10.15.7. I'm running using the default Jar Launcher program. When I try to launch, the program starts to open, but then it quickly crashes. I've also tried launching from Eclipse, and after downloading a couple ODKs. They always result in the same problem.

When I launch from the command line, I get the following error:

# A fatal error has been detected by the Java Runtime Environment:

#

# SIGILL (0x4) at pc=0x00007fff35ee8abc, pid=96849, tid=89111

#

# JRE version: Java(TM) SE Runtime Environment (16.0.1+9) (build 16.0.1+9-24)

# Java VM: Java HotSpot(TM) 64-Bit Server VM (16.0.1+9-24, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, bsd-amd64)

# Problematic frame:

# C [AppKit+0x3e5abc] -[NSOpenGLContext setView:]+0xe5

#

# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again

The file that Harvey posted above was helpful and got me further along than I was. I ran the test.01 file and it successfully opened without crashing, however, the program doesn't open the main window where you drag icons, and I can't seem to access any file systems. I am unable to see any files when I go to "open," and I also cannot open any of the Examples. When I choose an example and click "Open," nothing happens.

Any help that you can provide would be greatly appreciated.

Best,

Frances

[Frances Duffy]

... following up on the above, using the test file posted in this thread, I received the following error in the log. I've taken a screenshot because JaamSim won't let me copy and paste. See attached.

[tr...@zingermans.com]

Any update on this?  I can't use JaamSim now.  Help?

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               java [80678]
Path:                  /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
Identifier:            java
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        JavaLauncher [80677]
Responsible:           JavaLauncher [80677]
User ID:               503

Date/Time:             2022-01-20 14:45:21.3036 -0500
OS Version:            macOS 12.1 (21C52)
Report Version:        12
Bridge OS Version:     6.1 (19P647)
Anonymous UUID:        A00BAB68-98E8-ECE7-3AB8-55B77D81F480


Time Awake Since Boot: 250000 seconds

System Integrity Protection: disabled

Crashed Thread:        46  Java: RenderThread

Exception Type:        EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Thread 46 Crashed:: Java: RenderThread
0   libsystem_kernel.dylib                    0x7ff81b790112 __pthread_kill + 10
1   libsystem_pthread.dylib                   0x7ff81b7c6214 pthread_kill + 263
2   libsystem_c.dylib                         0x7ff81b712d10 abort + 123
3   libjvm.dylib                                 0x110625950 os::abort(bool) + 22
4   libjvm.dylib                                 0x1107336f7 VMError::report_and_die() + 2245
5   libjvm.dylib                                 0x110629e49 JVM_handle_bsd_signal + 500
6   libjvm.dylib                                 0x110627840 signalHandler(int, __siginfo*, void*) + 45
7   libsystem_platform.dylib                  0x7ff81b7dbe2d _sigtramp + 29
8   ???                                          0x502a72a00 ???
9   libjogl_desktop.dylib                        0x18f738124 createContext + 388
10  libjogl_desktop.dylib                        0x18f79f575 Java_jogamp_opengl_macosx_cgl_CGL_createContext0__JJZJZLjava_lang_Object_2I + 149
11  ???                                          0x114510747 ???
12  ???                                          0x1144ffe50 ???
13  ???                                          0x1144ffe50 ???
14  ???                                          0x1144ffe95 ???
15  ???                                          0x1144ffe50 ???
16  ???                                          0x1144ffe50 ???
17  ???                                          0x1144ffb10 ???
18  ???                                          0x1144ffb10 ???
19  ???                                          0x1144ffe50 ???
20  ???                                          0x1144ffb10 ???
21  ???                                          0x1144ffd80 ???
22  ???                                          0x1144ffd80 ???
23  ???                                          0x1144ffd80 ???
24  ???                                          0x1145000c0 ???
25  ???                                          0x1145000c0 ???
26  ???                                          0x1145000c0 ???
27  ???                                          0x1144ffb10 ???
28  ???                                          0x1144ffb10 ???
29  ???                                          0x1144ffb10 ???
30  ???                                          0x1144ffb10 ???
31  ???                                          0x11450033d ???
32  ???                                          0x11450033d ???
33  ???                                          0x1144f8827 ???
34  libjvm.dylib                                 0x11046e3ff JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 1673
35  libjvm.dylib                                 0x1104d13e9 JVM_DoPrivileged + 1647
36  ???                                          0x11495033f ???
37  ???                                          0x1145000c0 ???
38  ???                                          0x11450033d ???
39  ???                                          0x1145000c0 ???
40  ???                                          0x1145000c0 ???
41  ???                                          0x1145000c0 ???
42  ???                                          0x11450033d ???
43  ???                                          0x11450033d ???
44  ???                                          0x114500382 ???
45  ???                                          0x1144f8827 ???
46  libjvm.dylib                                 0x11046e3ff JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 1673
47  libjvm.dylib                                 0x11046d262 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 330
48  libjvm.dylib                                 0x11046d443 JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 87
49  libjvm.dylib                                 0x1104da7d7 thread_entry(JavaThread*, Thread*) + 120
50  libjvm.dylib                                 0x1106f82ee JavaThread::thread_main_inner() + 130
51  libjvm.dylib                                 0x1106f81b3 JavaThread::run() + 413
52  libjvm.dylib                                 0x110625487 java_start(Thread*) + 250
53  libsystem_pthread.dylib                   0x7ff81b7c64f4 _pthread_start + 125
54  libsystem_pthread.dylib                   0x7ff81b7c200f thread_start + 15

hread 46 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x000070000b986000  rcx: 0x000070000b983678  rdx: 0x0000000000000000
  rdi: 0x000000000001050b  rsi: 0x0000000000000006  rbp: 0x000070000b9836a0  rsp: 0x000070000b983678
   r8: 0x00007ff85cfef488   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x000000000001050b  r13: 0x0000000000000000  r14: 0x0000000000000006  r15: 0x0000000000000016
  rip: 0x00007ff81b790112  rfl: 0x0000000000000246  cr2: 0x000000010c19e000
 
Logical CPU:     0
Error Code:      0x02000148
Trap Number:     133

Thread 46 instruction stream:
  00 00 c2 48 89 4f 08 48-8d 0d dd fb 32 00 48 89  ...H.O.H....2.H.
  4f 10 48 8d 0d e3 bb 0c-3d 48 89 4f 18 48 89 47  O.H.....=H.O.H.G
  20 4c 89 77 28 48 89 5f-30 e8 4b 94 d0 ff 31 db   L.w(H._0.K...1.
  48 8b 35 d5 e4 ac 3e 4c-89 f7 ff 15 ec 81 0c 3d  H.5...>L.......=
  84 db 75 09 48 83 c4 40-5b 41 5e 5d c3 e8 3c 76  ..u.H..@[A^]..<v
  80 00 0f 0b 48 8d 3d 5f-44 91 00 e8 70 70 80 00  ....H.=_D...pp..
 [0f]0b 48 89 c7 e8 f4 75-80 00 b3 01 eb c2 49 89  ..H....u......I.        <==
  c6 eb 07 49 89 c6 84 db-74 05 e8 03 76 80 00 4c  ...I....t...v..L
  89 f7 e8 53 6f 80 00 e8-f2 76 80 00 55 48 89 e5  ...So....v..UH..
  41 57 41 56 41 54 53 41-89 f6 48 89 fb 48 83 c7  AWAVATSA..H..H..
  08 e8 18 76 80 00 49 89-c7 48 89 df e8 45 00 00  ...v..I..H...E..
  00 49 89 c4 4c 89 ff 31-f6 e8 88 00 00 00 49 89  .I..L..1......I.

[Harry King]

There is a known problem with running JaamSim under MacOS version 11.2 or later on the Intel chip. It doesn't work at all with the M1 chip.

We will be testing a possible fix in the next few weeks, but cannot make any promises.

Harry

[tr...@zingermans.com]

Checking back over a year later.  Still "Quits Unexpectedly" on my Macbook Pro (M2 Max, MacOS 13.2.1)

Only option is to run a virtual machine?  Argh.

Tom

[Evan Stastny]

Running into issues crashing as well. Have tried the command line solutions given, but no luck.

[Harry King]

Nothing has changed on support for Mac computers. The jar file runs correctly on most Mac computers with an Intel chip. It does not work on Mac computers with an Apple chip (M1, M2, etc.). For these computers, you need to run Parallels.

We do not plan to put any effort into fixing this problem because none of our paying customers for JaamSim Pro use Mac computers. Perhaps, some Mac user would like to make a significant cash contribution to JaamSim to fund a fix for the problem.

Harry

[Harry King]

At long last, we have a version of JaamSim that works on Mac with the M1, M2, etc. chips as well as the old Intel chips. It has been tested successfully on a variety of Mac computers, but to be cautious, we have issued this version as a test release. You can find it on GitHub at:

 https://github.com/jaamsim/jaamsim/releases/tag/v2023-06-mactest1

The file to download is JaamSim2023-06-jogl25.jar

Harry