"Can't find the name of Intel ICD OpenGL driver" when starting Jaamsim

[Hans Van Damme]

I have a brand new computer, fresh install, latest drivers etc etc. Win 10, 64bit. Java 8 update 144, 32 bit

When I start Jaamsim, it looks like the application is hanging after the splash screen appears. I discovered that in fact there is a pop-up windows hidden behind the splash, telling me that "Can't find the name of Intel ICD OpenGL driver". Via the peek I can reach it and after closing this pop-up 4 times, Jaamsim starts up and seems to run fine. As such, this is a bit of a nuisance, no showstopper at all.

Comparing the log viewer between my old computer and the new one:

New:

Loading Simulation Environment ... 

Simulation Environment Loaded

Found OpenGL version: 4.5 (Compat profile, arb, compat[ES2, ES3, ES31, ES32], FBO, hardware) - 4.5.0 NVIDIA 385.08

Found GLSL: #version 450 compatibility

OpenGL Major: 4 Minor: 5 IsCore:false

Old: 

Loading Simulation Environment ... 

Simulation Environment Loaded

Found OpenGL version: 3.1 (Compat profile, arb, compat[ES2, ES3], FBO, hardware) - 3.1.0 - Build 9.17.10.4459

Found GLSL: #version 140

OpenGL Major: 3 Minor: 1 IsCore:false

Could this issue be related to the OpenGL version I apparently have on the new machine?

Is there additional information/logging/tracing I can provide to determine where the issue is: my PC or Jaamsim?

[Harry King]

Hans,

Your Log Viewer entry indicates that your new computer has an NVIDIA graphics chip. One solution would be to right-click on the JaamSim executable or its shortcut (if you've created one) and select 'Run with graphic processor', then 'High performance NVIDIA processor'.

If you want to use the integrated Intel graphics (which consumes less power) then you will need to download and install the Intel OpenGL graphics driver. For some reason, it appears that this driver was not installed at the factory.

For future reference, who is the manufacturer of your computer?

Harry

[Hans Van Damme]

Hi Harry,

Thanks again for reacting so quickly.

We are talking about a HP Z240 workstation with a NVIDIA Quadro K1200 graphics card.

Unfortunately I don't have the option to  'Run with graphic processor'. I googled around a bit and as far as I found, this typically is an option for laptops. On a desktop machine, the onboard graphics are disabled as soon as another graphics card is detected. At least, that's what I found and see to be confirmed in the Device Manager: the Intel P530 is "not connected".

At first I suspected the NVIDIA driver and unplugged the card, forcing the onboard Intel graphics to be used. I tried to update the driver, but the one I have installed (dated 25-jul-17) is more recent than the one I find on the HP support site, so I kept it as-is. With the Intel Graphics enabled, I still had the "Can't find the name of Intel ICD OpenGL driver" problem.

So this really looks like a driver issue on my computer. I will see if my local support can find a solution.

Hans

[Harry King]

Hi Hans,

A workstation computer with a graphics card should never use the Intel integrated graphics. It sounds like your computer has disabled the NVIDIA card for JaamSim and it is trying to use Intel graphics instead (which may not even be present on your workstation CPU). Try opening the NVIDIA Control Panel and select 'Manage 3D Settings'. There may be something under the 'Programs' tab that will give you a clue to solving the problem.

Harry

[Hans Van Damme]

Hi Harry,

Tried that as well already: selected "use K1200" for OpenGL rendering, both for the JaamSim executable and for the JVM. No luck.

Hans

[Harvey Harrison]

Hans,

Is it possible you installed a 32-bit java on a 64-bit version of
Windows? I've seen this error in some cases where you're trying to run
a 32-bit program on 64-bit windows 10 machines. The 64-bit driver is
unable to load in that case provoking the error.

Can you ensure you installed the 64-bit JVM and are running the 64-bit
version of Jaamsim?

Harvey

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[Hans Van Damme]

Hi Harvey,

Thanks a million! Problem solved.Indeed, I am running the 32bit java. I now installed 64bit java alongside it, download the 64bit Jaamsim and the driver pop-up no longer appears.

Hans