Resources and Resource Capability

[Nauzad Tantra]

Hi Harry,

I am trying to model a scenario where resources have different, but known capabilities and hence can run different servers. For example, in a call center setup, person A might be capable of answering phones and emails, while person B might only be able to answer phones, while another person might be able to respond to phone calls and online requests.

How would we go about setting this up? 

Also if I have a file containing an array of resources and their capabilities, how can I generate the right number of resources in the model without manual intervention each time I do so?

Kind regards,
Nauzad