Hisense Software Update Download

[Prospero Barela]

HelloI hope you can assist me. My Hisense Roku is 4 years old and when plugged in it is continuously rebooting back to the initial screen but does not go any further just rebooting. I am not able to upload the firmware because of the rebooting mode; I have tried to factory reset from the reset button on the back of the tv to no avail. I am attempting to download the firmware from the Roku website onto a flash drive however I have not been successful with this either.

I am having the same issue that you are having with my 50" Hisense Roku TV that keeps rebooting and this has been happening since I did the software update. I don't want to be the bearer of bad news, but Roku may not be able to assist you I have been chatting with Roku customer support on their page, I've been on the phone with Roku technical support and I have contacted the Hisense TV manufacturer at 1-888-935-8880 and via chat since 5:00pm CST and it's now 10:34pm and no one has been able to get this resolved. (Roku Customer Support Krizzha 6:15 pm Thank you so much for that. Veronica since you already performed the soft and hard reset, this TV needs to be investigated by our TV manufacturer. Please contact them at 1-888-935-8880 so that they can check your Hisense Roku TV. Please contact them to check the hardware and power of your Roku TV.)

I also tried to download the firmware onto a flash drive myself however, when I enter my serial number I get an error message that says my serial number is incorrect. Each person I chatted with or talk to over the phone from Roku and Hisense has been putting it off on the other provider and manufacturer. I copy and paste below the steps that Hisense support virtual assistant gave me to follow along with them stating to contact Roku for firmware update if you have a Roku TV. As of right now my TV is still rebooting as Roku or Hisense are not taking accountability on this issue. I hope the steps below works out for you or that you have a better outcome with getting help from Roku or Hisense with the rebooting of your TV than what I had.

Hello! Welcome to Hisense support. As your Virtual Assistant, I'm available to help you with a range of issues, such as "There is no picture", or, "TV won't turn on". Could you kindly provide a brief description of the problem you're encountering?

@VO9, I doubt downloading the firmware will help if the TV doesn't boot, but when you try to download it from you need to enter the Roku serial number, not the TV manufacturer's serial number. You can find it under Settings->System->About, but if it won't even boot then that's not helpful. You should also be able to find it under your Roku account at If it's no longer linked to your Roku account for some reason, I've found that you can enter any Roku device serial number.

@renojim, I did all of that and it did not help/worked. Since Roku keeps saying that my firmware needs to be updated by their manufacturer (Hisense) even though Hisense told me that Roku does the firmware update since I have a Roku TV I reached out to Hisense again via submitting a ticket on their support website at www.hisense-usa.com.

Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recal...@hisense.com or online at -usa.com and click on Recall Information at the bottom.

Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or 3) heat to different temperatures than selected. This poses fire and burn hazards to consumers.

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