MANAGE-FAILURE-GW: INVITE FAILED: '403 Forbidden' to '7072 INVITE' from 'sip:+5117777777@10.10.149.2' (udp:X.X.X.242:5060)

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Jhon Santos

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Jun 2, 2025, 11:56:22 PM6/2/25

to ivozprovider-users

I would greatly appreciate your help connecting to my carrier. I am experiencing the following error when making a call:

[Jun 03 03:25:56] WARNING: <core> [core/mem/q_malloc.c:520]: qm_free(): free(0) called from dialplan: dp_db.c: pcre2_free(206)
[Jun 03 03:25:56] [5614e5b9] APPLY-TRANSFORMATION: '+51999999999' -> '0999999999' (applied rule: 'From e164 to out of area national')
[Jun 03 03:25:56] [5614e5b9] Response: 100 Trying from sip:1777...@10.10.149.3 (7072 INVITE - udp:X.X.X.242:5060)
[Jun 03 03:25:56] [5614e5b9] Response: 403 Forbidden from sip:1777...@10.10.149.3 (7072 INVITE - udp:X.X.X.242:5060)
[Jun 03 03:25:56] [5614e5b9] MANAGE-FAILURE-GW: INVITE FAILED: '403 Forbidden' to '7072 INVITE' from 'sip:+5117...@10.10.149.2' (udp:X.X.X.242:5060)
[Jun 03 03:25:56] [5614e5b9] MANAGE-FAILURE-GW: Failure using carrier 1 to place a call (reply code: 403), try next GW
[Jun 03 03:25:56] [5614e5b9] REALTIME: trunks:b1:c1:cr1:454ce172-4e36-4bc9-9cb6-9f693b6446d4 -> {"Event":"Terminated","Time":1748921156,"Call-ID":"454ce172-4e36-4bc9-9cb6-9f693b6446d4","ID":"d2e8fd3d"}
[Jun 03 03:25:56] [5614e5b9] SELECT-NEXT-GW: NO next GW, send 503 No gateways

What am I doing wrong?

image_2025-06-02_224851367.png

Kaian

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Jun 3, 2025, 3:29:16 AM6/3/25

to ivozprovider-users

Hi,

According to the logs, your carrier is rejecting your call. You should ask the reasons behind this response to them.

[Jun 03 03:25:56] [5614e5b9] MANAGE-FAILURE-GW: Failure using carrier 1 to place a call (reply code: 403), try next GW