Fail over destinations - Queues and Hunt Groups
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Airsay
May 22, 2025, 2:42:33 PM5/22/25
to ivozprovider-users
Hello Kaian,
Thank you for the support you provide. I need to clarify somethings, and apologies for the constant reference to FreePBX. That's the solution I cut my teeth.
So in FreePBX, it is possible to have a queue fail over to another queue. I will illustrate with an example. We could have an inbound call ring Queue 1 with say L1 support agents. If that call isn't answered after say 4 rings, we can have it fail over to Queue 2 where it rings a larger number of agents and so on until we have it failover to say an extension/Voicemail or possibly an external answering service (external number). From my tests with ivozprovider, it looks like we cannot daisy chain queues or ring groups like this. So if for example we have it ring a queue, we cannot have it failover to say another queue or ring group. Is my observation correct? If it is, is there any workaround to accomplish this? Is this something being considered for ivozprovider? I am walking through a YouTube FreePBX tutorial (Crosstalk Solutions) and looking to replicate the imolemted call flow in ivozprovider and have run into this "stumbling block". I wanted to be sure I wasn't doing something wrong and that ivozprovider did or didn't support this feature.
Regards
Airsay
Sent from my iPhone
Thank you for the support you provide. I need to clarify somethings, and apologies for the constant reference to FreePBX. That's the solution I cut my teeth.
So in FreePBX, it is possible to have a queue fail over to another queue. I will illustrate with an example. We could have an inbound call ring Queue 1 with say L1 support agents. If that call isn't answered after say 4 rings, we can have it fail over to Queue 2 where it rings a larger number of agents and so on until we have it failover to say an extension/Voicemail or possibly an external answering service (external number). From my tests with ivozprovider, it looks like we cannot daisy chain queues or ring groups like this. So if for example we have it ring a queue, we cannot have it failover to say another queue or ring group. Is my observation correct? If it is, is there any workaround to accomplish this? Is this something being considered for ivozprovider? I am walking through a YouTube FreePBX tutorial (Crosstalk Solutions) and looking to replicate the imolemted call flow in ivozprovider and have run into this "stumbling block". I wanted to be sure I wasn't doing something wrong and that ivozprovider did or didn't support this feature.
Regards
Airsay
Sent from my iPhone
Kaian
May 23, 2025, 3:55:24 AM5/23/25
to ivozprovider-users
Hi,
IvozProvider's queue support is quite basic, as vPBX was not the primary focus of the solution when it was originally developed.
It does not include queue statistics or advanced behaviors out of the box. However, you might want to explore Asterisk's queuerules, which can be configured in a single file and may help you implement similar logic.
For example, you can have L1 and L2 agents in the same queue with different priorities. The system can be set to ring phones at one priority level for a few seconds before moving on to the next level.
You can refer to this sample configuration for more details:
https://github.com/asterisk/asterisk/blob/master/configs/samples/queuerules.conf.sample
Best regards,
Kaian
Airsay
May 30, 2025, 2:39:22 PM5/30/25
to ivozprovider-users
Thank you. I will review the queuerules as a work around.
I have another question about how the provisioning works. I will ask in different post
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