Urgently required::Oracle EBS SCM Techno-Functional Consultant_ Sanjose, CA(Onsite) @ Contract

[Vasu Naidu]

Hello ,

Greetings for the day.

I am trying to reach you for the below position .Please let me know your interest in taking the new positions or else please refer your colleagues or friends who are looking for a job change.

 

Position:1

Title: Oracle EBS SCM Techno-Functional Consultant

Location: Sanjose, CA(Onsite)

Duration: Long Term Contract

Role Overview

We are looking for a strong Oracle E-Business Suite (EBS) SCM Techno-Functional Consultant with deep expertise in SCM modules, combined with solid technical capabilities in workflows and business events. The role requires working closely with business stakeholders and technical teams to deliver scalable solutions.

Key Responsibilities

• Work as a Techno-Functional consultant across Oracle EBS SCM modules
• Analyze business requirements and translate them into functional and technical solutions
• Design, develop, and support Oracle Workflow and Business Event System (BES)
• Customize and extend EBS functionalities using technical components
• Support integrations and data flows across systems
• Troubleshoot production issues and provide L2/L3 support
• Participate in design discussions, code reviews, and testing cycles
• Collaborate with onsite/offshore teams and customer stakeholders

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Functional Expertise (SCM Modules)

• Order Management (OM)
• Inventory (INV)
• Procurement (PO)
• Advanced Pricing / Shipping (good to have)

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Technical Skills (Must Have)

• Strong in PL/SQL
• Expertise in Oracle Workflow (custom workflows, notifications, debugging)
• Experience with Business Event System (BES)
• Good understanding of:
• Interfaces & Conversions
• Forms / Reports (optional but preferred)
• APIs and Open Interfaces

 Nice to Have

• Exposure to Oracle Integration tools / middleware
• Basic knowledge of Python or modern scripting
• Experience in EBS to Fusion transition projects

Key Success Factors

• Ability to handle end-to-end SCM scenarios
• Strong debugging skills in workflows and events
• Experience in production support + enhancements

Position:2

Title: Digital Contact Center Transformation Architect

Location: Atlanta, GA (Onsite – 5 days/week)
Employment Type: Contract 

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Role Overview

We are seeking a senior, hands-on Digital Contact Center Transformation Architect to lead the technical direction and delivery of a modern digital contact center platform using Microsoft Dynamics 365 Contact Center (Omnichannel).

This role goes beyond a traditional Dynamics Architect position. The focus is on driving business outcomes such as improved customer experience, increased digital containment, and operational efficiency through AI, Copilot, and automation.

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Key Responsibilities

1. Own Digital Contact Center Outcomes

• Lead end-to-end delivery across digital channels:
• Chat
• Messaging
• Email
• Ensure platform performance and scalability

2. AI, Copilot & Automation Strategy

• Design and implement:
• Conversational AI (chatbots, virtual agents)
• Copilot capabilities
• Automation workflows
• Drive self-service and digital deflection strategies

3. Architecture & Solution Design

• Architect scalable solutions using:
• Microsoft Dynamics 365 Customer Service (Omnichannel)
• Power Platform (Power Apps, Power Automate, Power BI)

4. Drive Business Outcomes

• Improve key performance metrics:
• Reduce Average Handling Time (AHT)
• Increase containment/deflection rates
• Improve Customer Satisfaction (CSAT)
• Reduce cost per interaction

5. Client Engagement & Advisory

• Act as a trusted onsite advisor to stakeholders
• Collaborate with business and technology teams
• Translate business requirements into technical solutions

6. Integration & Enterprise Enablement

• Integrate contact center solutions with enterprise systems
• Enable scalable and future-ready platform strategy

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Required Qualifications

• ✔️ 5+ years of experience designing or leading digital contact center solutions
• ✔️ Hands-on experience with:
• Microsoft Dynamics 365 Customer Service / Omnichannel
• Chat, messaging, and email channel platforms
• ✔️ Proven track record of delivering:
• AHT reduction
• Digital containment/deflection
• CSAT improvement
• ✔️ Experience with:
• Conversational AI / Virtual Agents
• Copilot or similar AI tools
• Automation and self-service strategies
• ✔️ Strong Microsoft ecosystem experience:
• Power Apps
• Power Automate
• Power BI

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Preferred Skills

• ➕ Experience with Copilot Studio
• ➕ Strong stakeholder communication and onsite client handling

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Work Requirement

• 📍 Must be available to work onsite in Atlanta (5 days/week)

Thanks & Regards,

Vasu.K

US IT Recruiter

Email: va...@atvsllc.com

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