Eset License Manager

[Breogan Heflin]

HiI have Eset Smart Security Premium on 5 PCs and laptops. It works flawlessly on all and Password Manager is very easy to use and totally reliable. I also have the Password Manager app on my own mobile phone, a Samsung Galaxy A20e running Android 11. It syncs the password store with the other devices perfectly and when I login to a site it offers the autofill option for ESET Password Manager just as it should.

I have the same EPM app setup on my wife's mobile, an older Samsung Galaxy J3 running Android 9. Password Manager syncs up correctly and shows the same list of sites and login details but it absolutely refuses to allow any autofill functionality. The option for Autofill in each account in the Manager does not even show the Autofill option to tick. (I know this is normal.) In the Android system I have checked and both phones are showing System Autofill is enabled with EPM as the chosen manager.

On my wife's phone I can access the login details in Password Manager itself but I then have to Copy/Paste them across manually. In my own phone, when I login to a site, entering in the Username field brings up the option to "Auto fill with ESET Password manager" which when selected then enters the correct password.

Thanks Marcos. I have done this now and ESET have responded immediately. We are talking and swapping info at the moment. I will make sure to come and report on any advice they give and whether we find an answer which might help others.

Ok we have a fair bit to update here to round off. The ESET team have spent a lot of time talking to me, both support and development teams, with screenshots sent and acknowledged and I am very grateful for their help and advice. Their support has always been second to none in my experience.

One thing is becoming clear, this is most likely not an ESET programming issue. I now have the problem Samsung mobile (on Android 9 and too old to update further), a second Samsung mobile and a Samsung tablet (both on Android 11 and also fixed there), all running ESET Mobile Security alongside ESET Password Manager and using Chrome. The second mobile and the tablet work flawlessly. The older Android 9 mobile refuses to co-operate. We can't expect ESET to spend valuable development time chasing a problem which is so vaporous and not of their own making and I am happy with that. Thanks to the support team for their attention.

Autofill is enabled in both Android and Google Chrome. Does Google's setting only apply to their own Chrome Password Manager or does it impact on other third party managers too? Do they clash? Does one take precedence and override the other in either enabling or disabling?

And the default Password Manager has to be defined in Android Settings -> General Management -> Autofill Service, which it is to ESET in all three machines. However in Apps -> ESET Password Manager -> Defaults, it still shows as 'Not Set' and any selectable options to set it there are greyed out!

There are far too many external settings to get right in order to let Chrome use EPM as its default Autofill app and I seem to be missing something somewhere. Believe me I've crawled all over all three units to find clashes in their settings and can't find anything which is obvious. Does anyone have any experience of this problem, or can you suggest anything to try?

Now to the workaround solution. I installed Firefox on the problem mobile just to check the breadth of the problem and, whaddya know, it worked out of the box! So the answer seems to be clear. If Chrome gives anyone else this sort of problem, (and I can't believe I or my mobile or its settings are in any way unique), then simply ditch Chrome! It only seems to be with Android 9 so I would guess it won't be a terribly common occurrence if it ever appears again.

Some years ago I tried to get ESET's password manager to work and couldn't and initially went with LastPass. I ditched it following a data breach and the move to only offer the free product to one device. Now with Bitwarden and it's excellent.

I have used Lastpass so long, that I don't wanna start a new one. Nod32 antivirus is enough protection for me. I think the missing link most times, is people that are too click happy. If you use your head, you can avoid most threats, or that's my opinion. I was pleasantly surpriced when I tried Nod32 after having used Webroot over 10 years. I simply can't feel any difference on performance, and Webroot is supposed to be ultra light. Well done.

Did you look at upgrading? I only ask as now the premium version comes with an extra layer of security that no other home version has, LiveGuard, so you may find the upgrade worth it, depending on if you find the feature handy

Although I am quite happy with most of eset related products and services so far, the password manager definotely wasn't one of them. I couldn't understand why the appstore reviews were so bad bad but after trying it, I understand better.

It is extremely difficult to navigate, sometimes requires you to sign into the main vault for no apparent reason and appears to only be supported on safari. I was going to use it as a back-up pwd manager but not going to bother as it's too inconveniant as a OS agnostic option.

Whilst on the subject, I don't think there are any encryptd drive feature as part of eset suite for mac os client either? In which case you can use macfuse + cryptomator (both free) for encrypted file storage on mac.

Hello.

I have a problem with the new upgrade of password manager. In particular, I can not figure out how to us this tool in my pc. Instructions provided in this link didn't help me. What is this "24-digit recovery key" being asked and where can I find it?

Same problem here. I cannot login into upgraded version of password manager using old credentials (which still work on the other device where I did not perform an upgrade). I tried to reset a password, but it asks a recovery key which i never received during initial registration.

Another issue arose from the importing database from the V2 to V3 (imported file is .xml). Upgraded version is not combining multiple logins, so if you have 2+ logins on website, you will have to input additional logins manually, then assign this website as unique. Which makes the whole process time consuming. This issue is not arising when you simply login into pass manager under your old credentials.

Overall, ESET is a decent choice if you just want a great malware scanner, but if you want a full-featured security suite, there are better options on the market. However, one big positive is that ESET offers both a 30-day free trial and a 30-day money-back guarantee, so you can try it out risk-free.

ESET offers a powerful malware scanner with various scanning options, plus real-time protection, to keep malware from Windows, Mac, and Android devices. It provides several scan options, all of which performed really well in my tests. The scan options include:

ESET also contains a Host-based Intrusion Prevention System (HIPS) that constantly scans your computer for ransomware and rootkits. The HIPS was really effective in my testing. I ran a ransomware simulator, and it failed to encrypt any files before ESET blocked it. I then tried installing multiple rootkit samples, which ESET also quickly discovered and blocked.

Overall, ESET is excellent at protecting your device against malware, and its full scans are incredibly effective. However, it lacks a quick-scan option and includes a tedious scheduling process. Nonetheless, ESET provides one of the most thorough scans available from any antivirus, has near-perfect malware detection, and its real-time prevention system can block ransomware and rootkits before they cause any damage.

The second tool comes in the form of a secure browser extension. ESET Browser Privacy & Security scans websites before you can click on them, comparing them against a massive list of known suspicious sites. If it flags the website, it alerts you before you can connect. Similar to Norton and McAfee, it also adds a green tick next to safe sites on Google. I compared the results of browsing sketchy sites with a regular Edge browser versus using Edge with Browser Privacy & Security added, and I was able to connect to significanly fewer malware-ridden sites with the extension enabled.

ESET also has customizable botnet protection, brute-force attack protection with customizable rules, and advanced intrusion detection options. While the firewall works great on its default settings, there are certainly plenty of aspects you can tailor to suit your needs.

Log Files, on the other hand, is a useful and searchable database where you can see every activity ESET has performed on your device. Rather than just a number, it includes a list of all malware detections on your PC alongside their threat names, filtered websites, and more. It also allows you to export .XML files of specific logs, which can be helpful for trying to get tech support online.

The Scheduler tool helps manage automatic tasks such as log maintenance, automatic malware scans, startup tasks, and more. I liked how easy it was to create a new task and set how often it triggered and that it was convenient to edit the pre-made tasks it starts with.

I also love the Network Connections feature, which shows all programs on your device with an active network connection. If your internet is running slowly, you can discover which application uses the most bandwidth and deactivate it.

My download speeds went down by about 20% while connected to a local server and 50% when connecting to a server in Serbia. Even on distant servers, my ping never got above 200, which is pretty good (though not ideal for online gaming).

Once I got it set up, it had an intuitive interface that was easy to navigate. You create an identity vault with an unlimited amount of information you want to be monitored, including your address, phone number, full name, social media accounts, gamer tags, and more.

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