Technical Support Analyst FT NYC
Elina
Technical Support Analyst
New York, New York
Description:
Job Description:
Note: This is a 100% phone support position. You will be required to
work "floater" after-hour shifts (late nights/weekends) on a
rotational/as-needed basis.
The duties of a Technical Support Analyst include but are not limited
to: Support Responsibilities Supporting and maintaining PC & LAN
technology and equipment in a Windows 2000 Server & Workstation
environment Providing timely, efficient business support / technical
assistance to all associates in the use of Microsoft Office, (Word,
Excel, PowerPoint, Access) Microsoft Exchange, Lotus Notes and various
proprietary applications within required escalation parameters
Planning & participating in implementation, migration, moves, and
maintenance in the PC/LAN environment Configuring, installing,
troubleshooting and repairing PC's Coordinating support with other
support levels and vendors Recognizing problem areas and developing
pro-active solutions Assisting other members of technical staff with
support issues when requested Providing timely follow-up to users and
management on all support issues Following polices and procedures,
including those that affect Sarbanes-Oxley requirements.
Administrative Responsibilities Addition (new accounts) / Modify /
Deletion of all LAN accounts (AD, Notes, Exchange) submitted via the
Technology Request form within established Service Level Agreement
Creation and maintenance of email distribution lists Processing of all
email sent to the Help Desk during shift.
Note: You will be required to work after-hour shifts (late
nights/weekends) on an as needed basis.
Requirements:
Minimum of 2-3 years experience doing Help Desk and/or Desktop
Support, heavy customer interaction, with strong verbal and written
skills & customer service emphasis Strong working knowledge of
Microsoft Windows 2000 Server and Workstation MCSE and/or Bachelor's
degree desirable Strong working knowledge of Microsoft Office (Word,
Excel, PowerPoint, MS Access), Microsoft Outlook & Lotus Notes is a
plus Must have good organizational & communicative skills, and
excellent troubleshooting ability. Technical interview will be given
An understanding of the technology industry is essential. Motivated
team player, ability to work with minimal supervision Support Magic
Help Desk Management software experience a plus, as is experience in
the Securities Industry.
If you are interested in the above position, please, make sure you
meet ALL of these requirements and email your resume, salary
requirements and availability to jobsez @ aol.com
Thank you,
Elina
No agents or third party.