Cable Digitization Questionnaire

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Hi friends, 

We are aware of the Digitization process happening in India.

Thus as a part of Tonse Telecom, I would be glad to know your responses about Digitization for the following 15 questions. Since I’m doing for the Chennai zone is the purpose of this email. J

Instructions: Please click reply by email and type your responses with the fields updated after Please specify: then send back to my email ID.

Note: If you’ve having Dish To Home (DTH), please forward this email to your friends circle, since the survey is for person having Cable Set Top Box/Analog Cable and not DTH.

Thank you, Survey starts here…

 

User profile

NAME:

Email ID:
Mobile/ Phone #:

 

1.            Demographics

a.           Age –Please specify:
b.           Profession –  Business / Professional / Home Maker / Other Please specify:
c.            Living in – Chennai / Delhi / Kolkata / Mumbai / Other Please specify:

2.            Awareness of Digitization

a.           Do you have cable TV? Yes     No Please specify:
If yes – go to b. If no – thank you for your attention. Survey terminates here.
b.           Have you heard of cable digitization? Yes     No Please specify:
c.            Is it currently on in your city?                Yes       No Please specify:
d.           Do you know what this is?                     Yes       No Please specify:
e.           Do you agree about its benefits?        Yes       No Please specify:

3.            User experience

a.       What kind of cable connection do you have? Analog cable / Digital cable / don’t know Please specify:

                                                               i.      Set top box Provider:

b.      If Analog, have you been approached by cable operator to switch to Digital cable? Yes   No Please specify:
 
c.       If you already switched from Analog to Digital, how has been your experience post-switching? Please specify:
 

                                  i.      What are the positives you have experienced since switching to Digital cable? Please specify:

                                 ii.      What are the negatives you have experienced since switching to Digital cable? Please specify:

                                 iii.      Are you paying more since you switched to Digital cable?     Yes   No Please specify:            (in INR)

                                 iv.      Have you added more channels since you switched to Digital cable? Yes   No Please specify:               (# of channels)

                                  v.      Do you spend more time on TV since you switched to Digital cable? Yes   No Please specify:               

                                   vi.      Have you started using any new features since you switched to Digital cable? Yes   No Please specify:

                                    vii.      Are you also subscribing to broadband data services on the Digital cable? Yes   No Please specify:

                                     viii.      How has been your billing experience since you switched to Digital?

On a scale of 1 to 5, 1 is poor and 5 is Excellent, please rate 1/ 2/ 3/4/5 Please specify:

                                    ix.      How has been your customer service experience since you switched to Digital?

On a scale of 1 to 5, 1 is poor and 5 is Excellent, please rate 1/ 2/ 3/4/5 Please specify:

                                    x.      Do you think your overall experience with Digital cable is superior to Analog Cable?   

On a scale of 1 to 5, 1 is poor and 5 is Excellent, please rate 1/ 2/ 3/4/5 Please specify:

 
4.            General Comments that you would like to share on Digitization

Please specify:

 

Ensure the fields are filled up & send to pet...@tonsetelecom.com.

Your responses are valuable & pertain to our Digitization analysis in India.

 

Many thanks for your co-operation and time in this brief study.

 

Thanks & Regards

A. Peter Manoj | Telecom Researcher

Mobile :  +91 78297 74505

Email : pet...@tonsetelecom.com | URL : www.tonsetelecom.com

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