Online student Services
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John
Jul 27, 2010, 1:02:09 PM7/27/10
to ITCLA10
Identify ideas and challenges for creating a level 4 online student
services for your institution
services for your institution
Barry Dahl
Jul 27, 2010, 3:13:19 PM7/27/10
to ITCLA10
Here is the CENTSS website: http://www.centss.org/
We have used it twice. We had lots of employees who helped determine
at what level we thought we were providing service. Still, a secret
shopper approach may be better since college employees are often
biased (not always in the same direction) - and you can say that you
provide a high level of web-based service in a particular area, but
how easy is it to find, etc. etc. ???
We have used it twice. We had lots of employees who helped determine
at what level we thought we were providing service. Still, a secret
shopper approach may be better since college employees are often
biased (not always in the same direction) - and you can say that you
provide a high level of web-based service in a particular area, but
how easy is it to find, etc. etc. ???
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