Online student Services

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Jul 27, 2010, 1:02:09 PM7/27/10
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Identify ideas and challenges for creating a level 4 online student
services for your institution

Barry Dahl

Jul 27, 2010, 3:13:19 PM7/27/10
to ITCLA10
Here is the CENTSS website:

We have used it twice. We had lots of employees who helped determine
at what level we thought we were providing service. Still, a secret
shopper approach may be better since college employees are often
biased (not always in the same direction) - and you can say that you
provide a high level of web-based service in a particular area, but
how easy is it to find, etc. etc. ???
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