100% Remote || ServiceNow CSM Business Process Consultant || Contract

[Aniket Kumar]

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Regarding this role please contact to Akanksha Sharma <Akan...@holistic-partners.com>

Job Opportunity:CSM BPC  

Location:100% Remote  

Duration:Contract

 

Must be an active certification of CSM

 

Key Responsibility 

Role Overview:
The CSM BPC works with business stakeholders to analyze customer service processes, gather requirements, and design solutions in ServiceNow Customer Service Management.

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Key Responsibilities:

• Work with clients to understand customer service processes and pain points.
• Translate business requirements into ServiceNow CSM solutions.
• Configure and support case management, knowledge management, SLAs, and portals.
• Collaborate with architects and developers during implementation.
• Provide guidance on best practices and process improvements.
• Support testing, training, and documentation for end users.

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Skills & Qualifications:

• Experience with ServiceNow CSM module.
• Strong understanding of customer service processes.
• Good communication and requirement gathering skills.
• Familiarity with workflows, integrations, and portals in ServiceNow.
• ServiceNow CSA and CIS-CSM certifications preferred.

 

Regarding this role please contact to Akanksha Sharma <Akan...@holistic-partners.com>