We are looking for Gen AI Support Engineer @ Hartford, CT - Locals Needed

[Chandra Nam]

 

Title: Gen AI Support Engineer

Location: Hartford, CT (Need locals or nearby candidates only)

Duration: 6+ Months

 

Job Description:

We are seeking a highly skilled and motivated GenAI Support Engineer to join our team.

As a GenAI Support Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our AI-driven products and services.

You will work closely with customers, engineering teams, and product managers to ensure the smooth operation and optimization of GenAI models, systems, and applications.

Technical Support: Provide expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.

End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.

Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts and software

Collaboration: Collaborate with engineering and product teams to improve product features, functionality, and reliability based on customer feedback.

Documentation: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders.

Training and Guidance: Assist in training customers and internal teams on best practices for using and maintaining GenAI products.

Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.

Continuous Improvement: Stay up to date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools.

Qualifications Proven experience in a technical support or engineering role, preferably in AI/ML/GenAI environments.

Experience with GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG,  Agents, COT).

Hands-on experience with any of cloud platforms (Azure, AWS, GCP) and DevOps tools (any CI/CD platform)Strong problem-solving and analytical skills.

Proficiency in programming languages such as Python, Java, or C++.

Familiarity with RESTful APIs, microservices architecture, and database management.

Excellent communication and interpersonal skills.
Ability to work independently and in a team-oriented, collaborative environment.

Customer-focused mindset with a passion for delivering high-quality support Experience with natural language processing (NLP) and machine learning (ML) models.

Experience with large language models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O.

Familiarity with containerization technologies like OpenShift, Docker, and Kubernetes.

Experience with application monitoring solutions like Dynatrace and Splunk

 

 

 

 

Best regards,

 

Chandra Mouli

NAM Info Inc

2525 US Highway 130, BLDG D, Suite 2

Cranbury, NJ 08512

Board: 732 777 5181 Ext: 130

Direct: 732 993 5332

Email: Cha...@nam-it.com

Web: www.nam-it.com

USA | CANADA | INDIA

MBE Certified Company , E Verify Company