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Martez Fields
Same issue with Amazon Prime and HBO Max. I suspect it's having bandwidth issues and the box crashes rather than pausing. The screen goes black for tens of seconds before going to the home screen. Sometimes it's fine and I can watch an hour-long show without interruption. This week it's been fragile and crashes every 10-15 minutes. I've turned down the quality to 720. Nothing else is using the network, it's 11 pm and I live alone. I wouldn't mind if it just paused the video until it caught up, but crashing is unacceptable.
Yeah, every streaming app that came included with my tv works great but, when I use the same app with the flex box I have problems. I've found that when things start to go wacky, which usually happens after performing one of their mandatory "refreshes", if I unplug the flex box and immediately plug it back in it'll usually fix the problem. At least until I have to perform another refresh. Needless to say, I only use the flex box when absolutely necessary.
I've seen other posts from people experiencing the same problem from as far back as 2019. It seems like they could've done something to fix it in those (at least) 2 years. Let's face it, they offer a free streaming service to get you to sign a 2 year internet contract and after you do they don't care if it works or not. I mean, what're you going to do? Go out pay for another streaming service when the whole idea was to save money in the first place? I don't think so. I will admit that for the last month or so there's been a vast improvement with the service. At least it's not an everyday thing now. I just hope I'm not "jinxing" myself by saying that. lol
The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.
If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.
You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.
I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.
While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.
I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?
how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?
In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.
I constantly experience intermittent screen freezes and have the audio drop out, to the point that it is often impossible to simply watch a show or movie. No amount of reboots or any of the other solutions suggested by Rogers works. I see that others have been experiencing the same issue. When you pay so much for a service, it should work reliably. I have checked the connection and even my Rogers box says the connection is excellent. And the thought of actually wasting the time that is inevitably lost calling Rogers tech support with no resolution is exasperating. I will be transferred 5 times, lose a minimum of an hour of my time on the phone with support, have to repeat the problem endlessly, and I will still have the same issue. It is truly unfortunate to have to be resigned to such terrible service.
If it is connected through a Pod, you need to ensure that the Pod is placed in a location where it has a good connection to the gateway and can also still provide good connectivity for the Wi-Fi clients that connect to it.
I am adding my voice to the people who are experiencing the intermittent screen freezes and the audio drop out as well. It is frustrating and calling Rogers technician does not solve anything despite coming to my home. The TV box has been changed but was not the problem. The last time the tech guy came, he replaced the cable connected to my house, and still the same problem has persisted since, on and off. Rogers acknowledge the problem, good and what are they doing about it?
Although not a scientific test by any means, I have yet to notice the problem when watching recorded shows. Perhaps there is something in that, or maybe I've just been lucky not to have experienced the problem at those times.
They can also occur if you have network problems or insufficient bandwidth on the network path that make it impossible to sustain an HD stream. A certain amount of streamed content is buffered, enough to ride out minor network problems or packet loss. However, if the buffer runs out and the set-top box does not have any data available to decode and render, you will get audio/video dropouts. This can happen if you have extreme packet loss on your Internet connection; it can also occur if you have absolutely horrible Wi-Fi performance. Either way, the problem would have to be so bad that you don't even have enough effective throughput to sustain a 10 Mb/s HD stream.
Live broadcasts are different from watching a recorded program. With a recoded program, the data is all there waiting to be streamed, and you can have a lot of buffer depth, so your set-top box will never run out of data to decode and render. With a live broadcast, the source signal needs to be received, possibly deinterlaced , possibly transcoded, encoded for transmission, then streamed. This is also all very processor-intensive and needs to be done quickly so as to keep the encoding delay to an absolute minimum. As it stands, the encoding delay on most channels is approximately 30 seconds. If your in-home network or your Internet connection is not working well, you are much more likely to experience glitches when watching live broadcasts.
Both of the household computers are connected via WiFi. I watch a fair bit of streaming video on my computer and have yet to notice any issues with video or audio quality. I realize that this is somewhat anecdotal evidence, but my impression is that the WiFi signal is solid. I'm not sure what differences there might be between a streaming service like Prime or Netflix and a TV program, so there may be an error in my reasoning.
Did either of you have an opportunity to try connecting your TV directly to the set-top box via Ethernet as recommended by @-G-? This would definitely help us in identifying if the WiFi connection is the culprit. @DAJ3, you did make mention that the streaming seems to be solid while using a computer and so on, which is also interesting. Are you streaming Live content or recordings/on demand videos during those times?
As to streaming on my computer, I cannot with any certainty say that the TV video/audio issues do not happen at the same time. But I have had the issues when I know that no one is using a computer. I assume it is safe to eliminate the WiFi signal being unable to cope with the demand as a possible source of the TV issue.
I am having these issues and the Rogers keep telling me to repeat the exact same trouble shooting over and over. They won't believe me that the issue is on their end. How is that there are some many people in different markets having the same issue and it has to be on the users end. I open up case numbers and they get closed saying the issues are resolved and never are. Don't waste your time changing boxes, gateways, connecting to ethernet, going in and out of bridge mode, changing the settings in the gateway, moving modem, pods, personal mesh systems, rewiring the house or trying multiple TVs none of it works. The issue is rogers! They won't believe me, but every time they modify their bundles or program packages I have the exact same issue year in and year out and when I change my package (always more expensive) the problem always disappears. They ran fibre op wiring through my neighbourhood and increased node capacity last summer which also interrupted our services and we were told we would have better services from that point forward. Laughable honestly. I think I have been troubleshooting Rogers tech issues longer than most of the advisors have been alive. Bell will be coming next week to move us over. I have about 5 case numbers that are closed, but never resolved.
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