Location: Bloomington, IL
Duration: Long Term
Task Description: This is for a position on 3rd shift, 11:00 pm to 7:15 am including Sat/Sun - Wed/Thurs but will need to be shift/day flexible. The selected individual will join the Webserver/Middleware Remote Infrastructure Support team as an ISA (Incident Support Analyst). Team is responsible for providing 7X24, remote technical support for MSMQ, WebSphere MQ, WebSphere MQ Broker, Workflow, Websphere Process Server, WebSphere Application Server, Java Message Service (JMS), Enterprise Service Bus, and WTX on middleware servers. The team also applies changes to middleware servers, partners with Problem Management areas to resolve technical issues including determining initial root cause analysis, and works with project teams to implement new infrastructure into the environment. The team is responsible for our Websphere Application Server and Websphere MQ, and those responsibilities include:
The individual in this position is required to have the following experience/skills:
Expert with maintenance and service restoration of Websphere Application Server version 5.1 or 6.x on AIX
Experience with Websphere Admin Console and configuring resources on JVM’s using shell scripts.
Monitor Java Virtual Machines (JVMs) for changes, performance characteristics, and availability.
Experience with Websphere MQ Administration on AIX, HP-UX. Ability to work with new MQ Clustering Topology.
Experience with Websphere Message Broker on AIX.
Experience with command line use on AIX, HP-UX, Linux servers
Knowledge of one or more of the following: (E)JES, $AVRS, JCL, DB2, UNIX Shell Scripting, TCP/IP, Active Directory, Java Virtual Machine
Basic knowledge of Networking technology and Enterprise Architecture.
Ability to adapt to a changing environment and priorities.
Demonstrated ability to perform advanced trouble shooting and develop solutions to Websphere and Middleware related problems.
Strong knowledge of HP Service Desk and basic understanding of OVO monitoring.
Ability to Work with a variety of areas including: customers, co-workers, business partners, server type owners and service providers
Expertise with event trends for automation or root cause analysis
Ability to create, review and update KIs
Experience with LINUX running on Intel hardware
Effective oral and written communication skills
Ability to work in a team environment
Ability to adapt to a changing environment and priorities
Strong focus on customer service
Roles and Responsibilities:
Perform complex incident resolution including: identifying solution alternatives, recommending and implementing courses of action, and resolution of the incident.
Document solutions for future reference
Communicate event trends for automation or root cause analysts
Work with a variety of areas including: customers, co-workers, business partners, server type owners and service providers
Work closely with Incident Management and other Problem Management teams
Perform incident resolution for Websphere Application Server and for Websphere MQ
Report infrastructure incidents to the appropriate areas and resolve such incidents while maintaining incident ownership
Track and implement changes to the Websphere and Middleware environments and servers
Monitor Java Virtual Machines (JVMs) for changes, performance characteristics, and availability
Perform network issuance of Websphere applications
Change implementation
Other duties as assigned
Desired Certifications
IBM Certified System Administrator- WebSphere Application Server, Network Deployment, V6.X
IBM Certified System Administrator - WebSphere MQ V6.0
IBM Certified Administrator for SOA Solutions - WebSphere Process Server V6.0
IBM Certified System Administrator - IBM WebSphere Portal V6.0
Thank you!
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Mohd Valli Uddin 317-493-2068 Direct 866.881.7769 Fax 10 West Market Street, Suite 1300 Indianapolis, IN, 46204 |
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