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Amabella Tevebaugh
Errors related to mss32.dll can arise for a few different different reasons. For instance, a faulty application, mss32.dll has been deleted or misplaced, corrupted by malicious software present on your PC or a damaged Windows registry.
In the vast majority of cases, the solution is to properly reinstall mss32.dll on your PC, to the Windows system folder. Alternatively, some programs, notably PC games, require that the DLL file is placed in the game/application installation folder.
The mss32.dll file is the Miles Sound System dynamic link library. It enables sound files to be loaded efficient into multimedia applications that require music and sound effects. For instance is the package containing the mss32.dll necessary for "WinAmp" and other audio players in order for them to work properly.
Errors related to the mss32.dll file are commonly appearing while running or installing certain applications. Errors can even occur while starting-up, shutting-down or installing a windows operating system. Errors occur because some kind of unexpected problem with the mss32.dll file is causing malfunction. This kind of errors are typically caused when the mss32.dll file is missing, corrupted or deleted by accident.
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In September 1969, the first automatic teller machine (ATM) was installed in the Long Island branch of Chemical Bank. Thirty years later and almost 10 years after the passage of the Americans with Disabilities Act (ADA), blind people and others who could not read standard print still could not reliably and independently use an ATM anywhere in the United States. The only machines in the world that provided audible output to assist users who could not read an ATM screen were 12 ATMs that were installed in Canada by the Royal Bank of Canada.
The one common feature of all Talking ATMs in the United States is a standard 3.5-inch audio jack on the face of the ATM. Most banks provide one- or two-bud earphones free of charge to users with visual impairments, but all the machines also work with any standard Walkman headset or earphone.
Almost all the Talking ATMs in the United States have a keypad, typically a standard telephone keypad with an extra column of function keys on the right. A typical arrangement of the function keys, top to bottom, is Enter, Clear, and Cancel, with the bottom key blank. Some keypads have braille on all keys, and some have a raised dot only on the five key. The function keys typically have either raised tactile symbols or braille labels or both.
A notable exception to the typical keypad interface are the Talking ATMs manufactured by Citibank, which are purely touchscreen with no physical keys. A blind user accesses functionality by using three "touch zones," which are located along the bottom of the screen at the bottom left (Previous), center (Next), and right (Select). The screen surround contains finger indentations to guide you to the appropriate spot. Using the Next and Previous touch zones, you can step through all available information and options on each screen. When you hear the desired selection, you press the Select zone. Two touch zones at the top of the screen control the volume.
Most Talking ATMs with keypads ask you to press a particular key when you hear the desired option. (Press 1 for checking, press 2 for savings.) The Bank of America "second-generation" or "Advanced Technology" Talking ATMs, introduced in October 2002, are a promising exception to this method. They use the keys to the right and left of the zero as Previous and Next (or Forward and Back) keys, similar to left and right arrows on a keyboard. When you hear the desired selection, you press the Enter/Select key in the fourth column of the keypad. This interface and Citibank's touch zones have the potential for many more options and more functionality to be available to users of the audio program.
Scripting refers to the precise words heard by the ATM user who is using the audio features. The importance of using people who are blind to test all aspects of the development of Talking ATMs cannot be overestimated, and such input is particularly crucial in the area of scripting. I have helped test Talking ATMs with representatives of the blind community in ATM laboratories on many occasions. Although the role of the blind testers was obviously more significant earlier in the history of Talking ATMs, the input has always been important and valued by the ATM developers. Seemingly small things, like the manner in which the location of ATM components is described or the purpose of the function keys, can make the difference between a machine that is truly usable independently and one that is not.
The goal of the national Talking ATM advocacy effort has been full functionality: Whatever a sighted person can do at an ATM by reading the screen, a person using the audio program should also be able to do. Significant progress has been made toward achieving this goal, and in many cases the goal has been achieved. The following functions are available on Talking ATMs in the United States: cash withdrawal (including fast-cash options and the ability to set a preferred fast-cash amount), deposit, transfer, account balance, payments in envelopes, purchases of stamps, and the ability to change PIN numbers. The first Talking ATMs allowed you to perform many of these functions only in connection with one account (for example, you could withdraw cash only from one checking account even if you maintained multiple accounts at the bank). Many Talking ATMs now provide access to more than one account.
Talking ATMs that use .wav files cannot voice variable dynamic alphabetic text. On these machines, for example, a sighted users who has named two checking accounts sees the account choice on the screen as "Sue's vacation account" or "Dave's college account." The blind user still has access to the two accounts but hears the accounts voiced as "first account" and "second account."
The inability to voice dynamic alphabetic text is one of the reasons why statements and ministatement functionality is not provided in any Talking ATMs. (Concerns about the length of time you would be at the machine listening to a statement's details is another.) This functionality allows a sighted user to see a copy of his or her last full statement or a partial statement either on the screen or in a printed document. The Talking ATMs voice the option to receive the printed document, but do not speak the information that is in it.
As ATMs become more sophisticated, offering more and more functions to sighted users, Talking ATMs will need to keep pace. The blind community must remain vigilant to ensure that new functionality is accessible because the industry is under constant pressure to offer more services on its ATMs. For example, in October 2002, NCR announced that it would offer prepaid long-distance phone cards, wireless recharge, and movie tickets on certain ATM models.
All Talking ATMs should have an audio orientation to assist first-time users. A robust orientation includes information about the location of components; the layout of the keypad; the orientation of the card to activate the machine; and other details, such as whether a decimal point must be entered and how to repeat or interrupt spoken instructions. The orientation must be interruptible at any time for a listener who wants to begin the transaction without finishing the orientation.
Many Talking ATMs now have volume control, an important feature that was not available on the earlier Talking ATMs. Volume control is addressed with both software (using a designated key to raise or lower volume) and hardware (using a knob or button that can be turned or pressed.) The availability and description of how to use volume control should also be included in the audio orientation that you hear once you insert an earphone into the ATM's earphone jack.
Another advance has been to provide audible error information. In some ATMs, error information (information that lets you know why the transaction failed) appears on the printed receipt only after it is received from the host or processing computer. Early Talking ATMs did not voice all this information, either because it was dynamic text coming down from the host and could not be prerecorded or because it was never sent to the screen and there was nothing to tie the .wav file to. For related reasons, the early Talking ATMs did not provide spoken account balances, although virtually all machines now do so. Spoken information about the reason for a failed transaction is critical to equal access, and its absence often precludes effective use of the machine. Vendors and processors are collaborating to solve the error-message problem, and today most machines do make this information available to persons who use the audio program.
Questions about availability, pricing, and technical specification are best addressed to the vendors themselves. (Contact information is listed at the end of this article). Information on prices, in particular, is often closely guarded and unavailable. An article in the September 2002 issue of the industry journal Credit Union Management, entitled "Time for New Flavors," available online at , provides insights into the financial costs of providing access to people who are blind. Written by the president of an 8,000 plus-member credit union in Brokaw, Wisconsin, the article begins by saying that "The Brokaw Credit Union didn't set out to install "talking" ATMs, but we are very glad we did." In addressing the cost issue, the author stated that she was "pleasantly surprised" to learn that "purchasing ATMs with speech capabilities was not out of the price range" of a credit union with fewer than 9,000 members. A month after she purchased three Talking ATMs from Triton, which each cost "about a fifth as much as a larger ATM," she was "confident [that] the transaction volume will pay for our investment in the machines."
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