@Home disgust..again!
robert colin newell
to islandnet.com from Shaw @Home.
Imagine days without being able to check your
e-mail.
Imagine days passing before you can connect to
your linux boxes at UVic.
That is life with Shaw @Home in Victoria.
One outage after another.
39 dollars a month for what?
Colin
http://coffee.bc.ca
ma...@islandnet.com
> Hmm. I got Shaw about 3 weeks ago. I've _never_ had a problem connecting
> to Islandnet.
> Connecting to @home's own services, plenty of problems (LOL!) but never
> Islandnet.
Yesterday @Home had a router act up on them in Vancouver that affected
all of Vancouver Island. There were periods, mostly in the morning, that
lasted up to an hour where @Home users couldn't access anything at all.
By the evening it had settled down and was working fine (by comparison)
Depending on what time you tried, you may not have noticed any problems
at all. I certainly did...
Mark
David G. Stevenson
Cable Internet Service Provider, I have found a tool to monitor the "Ping"
responses from this or any cable internet service provider on an ongoing
bases.
This tool will continuously monitor the connectivity, generate a log and
generate an itemized E-Mail letter to the Service provider.
I am of the belief that if enough people launch a consorted effort to
put pressure on this provide they may indeed fulfill there advertising
promises of a 7/24 service.
As a consumer we have the right to receive the services as advertised,
nothing more or certainly nothing less.
The following link will take you to their home page.
With Regards,
David
"Bruce Clarke" <brcl...@island.islandnet.com> wrote in message
news:9708490...@news.islandnet.com...
> robert colin newell <ca...@island.islandnet.com> wrote:
> : Imagine days without being able to connect
> : to islandnet.com from Shaw @Home.
> : Imagine days without being able to check your
> : e-mail.
> : Imagine days passing before you can connect to
> : your linux boxes at UVic.
> : That is life with Shaw @Home in Victoria.
>
> Hmm. I got Shaw about 3 weeks ago. I've _never_ had a problem connecting
> to Islandnet.
>
> Connecting to @home's own services, plenty of problems (LOL!) but never
> Islandnet.
>
> --
> Bruce Clarke AMA 356285 Suzuki Savage LS650 Indian Enfield Bullet
500
> brcl...@islandnet.com Victoria, BC Canada
> Motorcycle reviews & FAQs: http://www.crosswinds.net/~donaldhinds/RMR/
> My motorcycle tour journals: http://www.islandnet.com/~brclarke/
wannabe_princess
that. Signed up for that highly reliable ADSL. WHAT A JOKE.
First of all, the free setup and installation my friends received with @home
cost me $150.00. Plus the modem deposit of $300 up front, a credit card wasn't
good enough. They needed the cash. So I got it done anyways. Well....got my
first bill. Total $545.10. A little steep but if you deduct the modem and
setup, fine.
Today I got my second bill. For one month
service.....$178.37!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After I regained consiousness, I read the bill throughly. A whopping $91.47 in
traffic fees. Over $20 for each Gig you go over the 2 Gig cap.
Sure I download a few songs (read: -20 a week) here and there from napster, get
more email then the average person and loveeeee to surf. But $91?????
At least with @home you can usually still connect, and as a friend does, have
your email forwarded to a reliable account (hotmail, yahoo, etc) just in case.
I hope everyone at least thinks twice before the **perfect** ADSL.
Nicole
(not even going to go into the wait for the f*#&#_g port)
Craig wrote:
> .. or sign up to the ultra reliable adsl
Craig
like they did me .. i created BIG waves .. and all it got me was 2 of
thier employees knocking at my door demanding the modem without a workorder
or id ..
i called brad shaws office in calgary ... about an hour later they
returned wearing shaw gear and with a work order.
just watch your step .. or sign up to the ultra reliable adsl
"David G. Stevenson" <Stev...@Shadowood.Ca> wrote in message
news:AotD5.21387$x6.11...@news1.gvcl1.bc.home.com...
Sam
"wannabe_princess" <cole...@hotmail.com> wrote in message
news:39DEA93F...@hotmail.com...
David G. Stevenson
What is included in the monthly cost of the Shaw@Home service?
The monthly service cost includes the following:
a.. Usage of a cable modem
b.. Unlimited 24-hour-a-day access
c.. 7 separate e-mail addresses
d.. 10 MB of web page storage space to accommodate your own personal web
pages per account (per email address) for a total of 70 MB.
e.. Custom version of Netscape Communicator Professional or of Microsoft
Internet Explorer.
f.. FREE technical support 24 hours a day, 7 days a week, 365 days a year
g.. Rich multimedia content
I have yet to receive there advertised "Unlimited 24-hour-a-day access", nor
have I seen any form of a disclaimer indicating that service interruptions
are the norm and should be expectad. If I am wrong in expecting what has
been advertised on there web pages, please let them bring on there strong
arm tactics to try to remove the modem, I think I will be able to find more
than one bad Lawyer to defend my rights.
Regards,
David
"Craig" <ze...@telus.net.nooospam> wrote in message
news:CowD5.17878$24.3108878@news0.telusplanet.net...
rw
times before that
Craig
they were pissed at the fact that i used the unlimited service to its peak
.. UNLIMITED should mean unlimited .. .. i was warned for bandwidth usage
..
"rw" <sir_r...@yahoo.com> wrote in message
news:39DEAB3A...@yahoo.com...
> BUT craig you fergot to mention the warned you about running a server
many
> times before that
>
> Craig wrote:
>
Downtown
you off the service...now it was because you were running at peak?...what
next excuse do you have...until you tell the truth...they have to have a
good reason to take away your modem...so dont bullshit a bullshitter...Pat
Craig <ze...@telus.net.nooospam> wrote in message
> they not once warned me about runnign a server .
> they were pissed at the fact that i used the unlimited service to its
peak
> .. UNLIMITED should mean unlimited .. .. i was warned for bandwidth
usage
> ..
>
>
> "rw" <sir_r...@yahoo.com> wrote in message
> news:39DEAB3A...@yahoo.com...
> > BUT craig you fergot to mention the warned you about running a server
> many
> > times before that
> >
> > Craig wrote:
> >
rw
aboutusing to much bandwith they would have told you they suspected you of
running a server and that if you cotinued you would be cut off. Maybe you
should start listening and obeying the rules
Craig wrote:
> they not once warned me about runnign a server .
> they were pissed at the fact that i used the unlimited service to its peak
> .. UNLIMITED should mean unlimited .. .. i was warned for bandwidth usage
> ..
>
> "rw" <sir_r...@yahoo.com> wrote in message
> news:39DEAB3A...@yahoo.com...
> > BUT craig you fergot to mention the warned you about running a server
> many
> > times before that
> >
> > Craig wrote:
> >
AB
@home which is located in the good ole USA... I got connected very fast to
a tech and he said their mail system was down province wide and tomorrow
there will be further upgrading(downgrading). Put pressure on the US head
office not local shop.
Cheers
ab
colin newell
I had @Home in Victoria for a year before installing
a Linux firewall to intercept the hourly port-sweeps
and scans of my NT box by @Home Security Services.
Oddly, within a couple of weeks
of that they were advising me that they were going to
charge me an extra $9/month for the wall-connection
that I was using for @Home services! I called in to
complain about the billing. They insisted that they
needed to send a "tech" to look at my installation to
reverse the billing. We arranged a date: The typical
4PM -- 8 PM time slot. The phone rang at 8:04 PM and the
tech was calling from some distance and asked, over the
phone, if I had an extra TV in the house! I said no and
he said that was all the info that they needed. I insisted that
he come to our residence for a visual inspection as I had been
waiting for 4 hours for a visit. The tech arrived within 20 minutes
and took a look in the 2nd-bedroom/office. I talked to him about
the outages and my other concerns and he said that for $139/month
I could have the @Home-Office service that guaranteed 24/7 service
with fixed IP addresses! I declined.
--
http://coffee.bc.ca The Coffee-E Group
Victoria British Columbia Canada
The Complete Coffee Resource | Espresso Machine Reviews |
Fair Trade, Single Origin and Organic Coffee Profiles
Downtown
called at 8:05? he called you?... that seems to me to be pretty decent
service, considering telus' wait home all day...we'll get there when we get
there. try calling a plummer, or Doctor...etc...I believe you get pretty
good value for the money......and the down time is 1/4 of what it used to
be...also, you have to expect brief outages and what not, its the same as
when power goes out anywhere in North America, upgades etc...
colin newell <rne...@vcn.bc.ca> wrote in message
news:8rvfpd$os$1...@sylvester.vcn.bc.ca...
You Here
says...
>.and the down time is 1/4 of what it used to
>be...also, you have to expect brief outages and what not, its the same as
>when power goes out anywhere in North America, upgades etc...
>
except that when the power goes out the meter on the side of my house stops
charging me for electricity!
Downtown
your use...but Im sure if your worried about "loss of use" ...ie: 2 hours
or more ...Im sure they'd re-imburse you the 45-50 cents...if you asked
You Here <sp...@spammy.spam.spam> wrote in message
news:xrOE5.2483$GJ4....@news1.crdva1.bc.home.com...
Kevin Taylor
wrote:
>Im not sure, but I dont think cable is a metered service...they cant meter
>your use...but Im sure if your worried about "loss of use" ...ie: 2 hours
>or more ...Im sure they'd re-imburse you the 45-50 cents...if you asked
>You Here <sp...@spammy.spam.spam> wrote in message
They know exactly when the system fails and for how long. I have
called to have my bill reflect the break in service and they compare
my data to their own before they give me the credit.
And it doesn't have to be metered like electricity because I am not
paying for occasional usage. I am paying for 24/7 service. So it
should be a simple thing to do, to monitor when the service is as per
our agreement and when it is not and credit me for whatever the
prorated amount should be.
And calling to have your bill adjusted can easily take 20 minutes or
longer. Hardly customer service at its best.
Downtown
job...just my opinion
Kevin Taylor <kevin...@cheeful.com> wrote in message
news:39e3cf3d.84626822@news...
You Here
says...
>
>Im not sure, but I dont think cable is a metered service...they cant meter
>your use...but Im sure if your worried about "loss of use" ...ie: 2 hours
>or more ...Im sure they'd re-imburse you the 45-50 cents...if you asked
First of all, they could meter it if they wanted to. I can meter it, so why
couldnt they? Duhhh. Second, its more than 45-50 cents considering my email
is down for a week at a time, newsserver up and down sporadically, web server
up and down.. of course @home hardly ever shuts off ALL service but at any
given time at least one service that I'm supposed to be paying for is not
available. Third, wether its 50 cents or $50 that the owe me for the shitty
service, I can't get it back without sitting on hold on the phone for 3 hours
locally, another 4 hours to toronto, and maybe another hour and a half after
the people in toronto tell me to talk to the people who told me to call
toronto.
You Here
says...
>
>I think if that is your biggest complaint, then they are doing an excellent
>job...just my opinion
granted, I dont make a point of calling up Rogers to congratulate them whenever
they manage to keep my connection up for a whole month. Maybe your connection
is a zillion times more stable than mine is, I'm willing to believe it. But I
don't know why you must discount my opinion based on my experience just because
yours differs.
Downtown
You Here <sp...@spammy.spam.spam> wrote in message
Kevin Taylor
wrote:
>I think if that is your biggest complaint, then they are doing an excellent
>job...just my opinion
So, to make an analogy, if you were at the gas pump and it omitted to
pump gas now and then that you were paying for, then am I to take it
that you would smile and as long as you got gas some days then that
would be fine and all those complaining to the oil company about poor
service should just get a bike instead?
Change that to gas for your furnace if your answer above was yes.
Still yes?
You Here
says...
>
>so then use your dial up modem and quit your bitchen...
apparently rogers offers a dialup service for when their servers are down which
they offer because their servers are down SO OFTEN. Of course they dont tell
you about it unless you complain enough then they will give you access to it,
but they dont want to give everyone who has cable outages access to it or it
would go down under the huge weight of people trying to get on, and their
dialup server isn't built to handle a big load BECAUSE THEY'RE A CABLE COMPANY.
AND I PAID FOR A CABLE HOOKUP NOT A DIALUP ACCOUNT.
Sam
days. One cannot even access their home page at times. Email has been
stuck on "authorize" frequently. I know folks on the island and they have
experienced the same as of late. I have yet to see uninterrupted service
for an entire month. I guess I am fortunate not running a business and
depending on @Home.
Sam
"You Here" <sp...@spammy.spam.spam> wrote in message
news:rdUE5.2895$GJ4....@news1.crdva1.bc.home.com...
bob
Rogers are screwing you alL so badly then leave. This a free world - you
don't have to put up with shitty service. Go elsewhere.
Well you don't, do you.. blah blah you're trying.. sure you are. Really if
your not satisfied take you money else where. Sure there are a few
hicupups.. a lot lately, but you're ONLY paying $40 a month. This isn't a
fiber line to your house, this is a home user service. It's ment for the
casual internet browser like me, and it has served me quite well. If your
internet connection is so important, pay for it! Get a better service. If
you need better, but your cheaping out on a home user service then suffer.
Shaw has been having some problems lately.. for sure.. but if you are all
such internet gods, call them up and tell them you want to lend a hand. You
try running a 10,000 plus computer network.
If you feel you getting screwed, it's your own damn fault.
BOB..
PS Telus is almost as bad. At least Shaw works on these things on the
weekend. Acutally my shaw conneciton has been better. My e-mail is
outrageous, but it's only e-mail.. not worth freaking out over!
brcl...@island.islandnet.com (Bruce Clarke) wrote in <970849094.59305
@news.islandnet.com>: