Duncan Vacuume House
Randy Cox
business and would highly recommend that if anyone is looking to do
business in the Duncan area that they go elsewhere.
We have an in-house vacuum system that failed to work one day so I
placed a call to the above business. I asked for someone to come out
and give me an estimate on fixing the system and booked an appointment.
My wife stayed home the whole afternoon and the repair person failed to
show. She then phoned and booked another appointment. This time the
owner showed up and looked over our system and reported the problem
(blocked pipe). He proceeded to fix the pipe by replacing it (without
consulting my wife and quoting a price) and then when the job was done
told here it was $100.00
She was mad and asked why so much and his reply was that there was a
$50.00 service charge (and at no time was this ever mentioned). To top
this off he did not have a receipt book and had to hand write a memo on
a piece of paper we had to supply.
Upon phoning the operation myself the next day the only thing the
employee could say was that he was sorry we weren't informed about the
service charge.
This is one extremely shifty operation and I highly recommend that no
one goes here for service.!
Fergus Gibson
"Randy Cox" <trad...@home.com> wrote in message
news:3981AEC6...@home.com...
> I fell I have just been taken for $100.00 by the above mentioned
> business and would highly recommend that if anyone is looking to do
> business in the Duncan area that they go elsewhere.
Randy, you ought to have better recourse than posting a warning such as this
to some newsgroups. Have you contacted the Better Business Bureau in Duncan
and asked for their assistance?
> She was mad and asked why so much and his reply was that there was a
> $50.00 service charge (and at no time was this ever mentioned). To top
> this off he did not have a receipt book and had to hand write a memo on
> a piece of paper we had to supply.
A $50 service charge for a site visit seems reasonable compared to fees
charged in other industries. A receipt written on a piece of paper is just
as valid as one written on a form (which is a piece of paper). That doesn't
seem "shifty" to me.
Obviously, you had a poor service experience. I'm not sure why your wife
didn't ask. By allowing the work to proceed without demanding an estimate,
it seems to me that she agreed to pay whatever reasonable amount resulted.
You should consider contacting local business associations (such as the BBB)
for help. You may want to consider filing suit in small claims court if you
feel you've been wronged.
nobodys....@my.house
unsolicited repair...not good business. Not showing up for the first scheduled
meeting and writing a receipt on a piece of paper goes to their lack of
professionalism.
Again, thanks for the warning.
Randy Cox wrote:
>
> I fell I have just been taken for $100.00 by the above mentioned
> business and would highly recommend that if anyone is looking to do
> business in the Duncan area that they go elsewhere.
>
> We have an in-house vacuum system that failed to work one day so I
> placed a call to the above business. I asked for someone to come out
> and give me an estimate on fixing the system and booked an appointment.
>
> My wife stayed home the whole afternoon and the repair person failed to
> show. She then phoned and booked another appointment. This time the
> owner showed up and looked over our system and reported the problem
> (blocked pipe). He proceeded to fix the pipe by replacing it (without
> consulting my wife and quoting a price) and then when the job was done
> told here it was $100.00
>
> She was mad and asked why so much and his reply was that there was a
> $50.00 service charge (and at no time was this ever mentioned). To top
> this off he did not have a receipt book and had to hand write a memo on
> a piece of paper we had to supply.
>
Fergus Gibson
"Paul Sparrow" <spa...@islandnet.com> wrote in message
news:398499E4...@islandnet.com...
> She had phoned asking for an estimate. No service charge was mentioned.
(By the
> way I phoned back and asked the employee what the service charge is and he
said
> $40.00 not $50.00 as we were charged) I get estimates all the time and no
> service charge is charged unless work is done. I have yet to find a
business
> that does not have a receipt book (including GST number) that does the
volume of
> business that this place would.
Ah, well, it seems they ought to have specified that an additional service
charge would apply at that time then. If I were managing that business, I
would certainly waive the service charge since the employee you dealt with
should definitely have explained that when asked for an estimate on the
house call.
This business sounds very disorganized. They don't mention a service
charge, you're billed a $50 service charge, and you're told it ought to have
been a $40 service charge. No wonder you're frustrated.
> Obviously you are not married with kids or maybe my situation was not
explained
> in enough detail. The owner showed up at 6:00pm when she was trying to
make
> dinner and trying to feed our kids. She did not have the time to follow
him
> around the house to stop him from doing any work (which happended in the
> basement and garage so not a visable place.)
That's a bad situation. I don't think I would desire to have a tradesman on
my property without some supervision. We're all aware that there is a
danger of a rotten employee making off with something valuable.
> As an employee in the food business I have dealt with the public and
businesses
> for over twenty years and I know that word of mouth is the most effective
> factor.
Yes, it's definitely important.
> My point of this posting is simply to let people know that this business
in
> question should be avoided and that is all.
My only concern is that the business is given no opportunity to address your
criticism in this forum. That's hardly fair.
Paul Sparrow
phoned back with my complaints and all they could say was their sorry and that
they felt they were a good business.
So be it. Their opionion is different than mine.