Fwd: Donation Point Tap 3G Shutdown - Final Days
Syed M Sami
From: Merchant Services <merchant...@questps.com.au>
Date: Wed, 23 Oct 2024, 1:04 pm
Subject: Donation Point Tap 3G Shutdown - Final Days
To: Merchant Services <merchant...@questps.com.au>
Dear Valued Donation Point Tap Customer,
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A final reminder that the 3G network is scheduled to close next
Monday 28th October
and your 3G only DPTs will stop working at this time. |
3G Only DPT |
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We’re keeping the Merchant Facilities for the 3G DPTs open for a short time past this date to ensure any donations that are processed by the terminals are funded to your bank account. Merchant Facilities will be closed automatically in early November.
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You may return old DPTs to Quest for secure disposal by posting them to: |
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Quest Merchant Services
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4G + Wi-Fi DPT |
If you haven’t yet upgraded, our new 4G + Wi-Fi terminal offers cashless donors an improved experience to contribute to your fundraising.
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If you have any questions or need assistance with the upgrade process, please don’t hesitate to contact Quest at: custom...@questps.com.au
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Kind regards
Quest Merchant Services
Quest Merchant Services Pty Ltd |227 Burwood Road Hawthorn VIC 3122 | T +61 3 8807 4400
E merchant...@questps.com.au W www.questpaymentsystems.com
This e-mail and attachments (if any) is intended only for the addressee(s) and is subject to copyright. This email contains information which may be confidential or privileged. If you are not the intended recipient please advise the sender by return email, do not use or disclose the contents and delete the message and any attachments from your system. Unless specifically stated, this email does not constitute formal advice or commitment by the sender or Quest Payment Systems or any of its subsidiaries.
From: Merchant
Services <merchant...@questps.com.au>
Sent: Wednesday, 21 August 2024 12:41 PM
To: Merchant Services <merchant...@questps.com.au>
Subject: Donation Point Tap 3G Shutdown Delayed to October
Dear Valued Donation Point Tap Customer,
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We’re pleased to inform you that following the recent announcement from Optus regarding the delay of the 3G network shutdown to 28th October, your 3G-only Donation Point Tap (DPT) terminals will remain operational until that date.
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The updated end date for Merchant Facilities for 3G-only Donation Point Tap terminals is now: Thursday 31 October 2024
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Additionally, we are working to streamline our services, so we will soon deactivate the SIM cards of any 3G-only Donation Point Tap (DPT) terminals that have not been used this year (as of 15 August). Billing for these inactive terminals will also cease.
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The revised timetable for the closure of the old 3G DPTs is outlined below:
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All repair services stop. Terminals sent for repair will be securely disposed on your behalf |
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Inactive 3G-only DPT terminals will have their 3G service deactivated and will no longer function |
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Monthly Service Fee will be direct debited for the last time. |
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Terminals will be de-activated and display ‘Donation Unavailable’ message on the screen |
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Please note, the actions above only apply to your old 3G-only terminals. The new 4G + Wi-Fi DPTs will continue to operate without interruption. |
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If you would like to discontinue the use of your old terminal before the above dates, please, please complete this Service Change Form and return it to merchant...@questps.com.au
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Not upgraded yet? |
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We understand that your 3G DPT terminal has served you well, but with the upcoming phase-out of the 3G network, we strongly encourage you to consider upgrading to our new 4G + Wi-Fi Donation Point Tap terminal. |
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Upgrading now not only ensures uninterrupted service but also offers your donors a more modern, efficient way to contribute to your cause. |
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To make the transition smoother, we’re offering a special promotion in September.
Use the coupon code SEPT-UPGRADE to receive 10% off your purchase of a new Donation Point Tap terminal. |
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Visit our website at www.donationpointtap.com.au to explore the benefits of the new terminal and make your purchase. |
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We appreciate your continued partnership and look forward to supporting your fundraising efforts with our latest technology.
If you have any questions or need assistance with the upgrade process, please don’t hesitate to contact us at merchant...@questps.com.au |
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Kind regards
Quest Merchant Services
Quest Merchant Services Pty Ltd |227 Burwood Road Hawthorn VIC 3122 | T +61 3 8807 4400
E merchant...@questps.com.au W www.donationpointtap.com.au
This e-mail and attachments (if any) is intended only for the addressee(s) and is subject to copyright. This email contains information which may be confidential or privileged. If you are not the intended recipient please advise the sender by return email, do not use or disclose the contents and delete the message and any attachments from your system. Unless specifically stated, this email does not constitute formal advice or commitment by the sender or Quest Payment Systems or any of its subsidiaries.