isi_hw_status report failed power supply but is working

[pierluigi...@gmail.com]

Hi all,

 I have an X210 where has been replaced a failed power supply.

After the replacement I0ve cleard every event and from the webui all is "green".

The only thing that seems strange is that isi_hw_status still report the power supply as failed although all the other indications are fine.

I can see fw version, voltage, current and so on.

Only the indication of "Power Supply 1 not providing power" is wrong.

I've runned the isi healtcheck run  ioca_checkHardwareStatus and also says that the power is failed but it don't raise any event.

Any idea on how to resolve this ?

Thanks in advance.

Here the output from isi_hw_status

Isi_clust-1# isi_hw_status

  SerNo: XXXXXXXXXXX

 Config: 610-XXXXX-06

FamCode: X

ChsCode: 2U

GenCode: 10

Product: X210-2U-Single-48GB-2x1GE-2x10GE SFP+-44TB-800GB SSD

  HWGen: CTO (CTO Hardware)

Chassis: ISI12V3 (Isilon 12-Bay(V3) Chassis)

    CPU: GenuineIntel (2.39GHz, stepping 0x000306e4)

   PROC: Single-proc, Quad-core

    RAM: 51412152320 Bytes

   Mobo: IntelS1400FP (Intel S1400FP Motherboard)

  NVRam: LX4381 (Isilon LOx NVRam Card) (2016MB card) (size 2113798144B)

 DskCtl: LSI2308SAS2 (LSI 2308 SAS Controller) (8 ports)

 DskExp: LSISAS2X24 (LSI SAS2x24 SAS Expander)

PwrSupl: PS1 (type=ACBEL POLYTECH , fw=09.05)

PwrSupl: PS2 (type=ACBEL POLYTECH , fw=09.05)

ChasCnt: 1 (Single-Chassis System)

  NetIF: ib1,ib0,igb0,igb1,bxe0,bxe1

 IBType: MT4099 QDR (Mellanox MT4099 IB QDR Card)

 LCDver: IsiVFD1 (Isilon VFD V1)

    IMB: Board Version 0xffffffff

A Power Supply has FAILED

Power Supply 1 not providing power

Power Supply 2 good

CPU Operation (raw 0x88420000)  = Normal

FAN TAC SENSOR 1                = 12700.000

FAN TAC SENSOR 2                = 12900.000

FAN TAC SENSOR 3                = 12600.000

PS FAN SPEED 1                  = 5000.000

PS FAN SPEED 2                  = 5000.000

BB +12.0V                       = 11.986

BB +5.0V                        = 4.937

BB +3.3V                        = 3.225

BB +5.0V STBY                   = 4.872

BB +3.3V AUX                    = 3.225

BB -12.0V                       = -11.455

BB +1.2V VCCP1                  = 0.875

BB 1.5V P1 MEM                  = 1.498

BB +1.8V AUX                    = 1.781

BB +1.1V STBY                   = 1.090

BB +3.0V Vbat                   = 3.192

BB +1.35 P1LV AB                = na

V1.0                            = 1.000

V1.8                            = 1.800

V3.3                            = 3.300

V5.0                            = 5.000

V5.0_STBY                       = 5.000

V3.3_STBY                       = 3.320

V5.0_NVRAM                      = 4.860

VBATT_1                         = 3.980

VBATT_2                         = 3.980

V5.0_FP_X                       = 4.960

V12.0_BB_A                      = 12.160

V12.0_FAN1                      = 12.000

V12.0_FAN2                      = 12.040

V12.0_FAN3                      = 12.080

V12.0_MB0                       = 12.200

V12.0_MB1                       = 12.200

V12.0                           = 12.180

V3.3_CMD                        = 3.340

PS IN VOLT 1                    = 231.000

PS IN VOLT 2                    = 231.000

PS OUT VOLT 1                   = 12.300

PS OUT VOLT 2                   = 12.200

PS IN CURR 1                    = 0.600

PS IN CURR 2                    = 0.600

PS OUT CURR 1                   = 8.000

PS OUT CURR 2                   = 8.000

Temp Front Panel                = 18.0

P1 Therm Margin                 = -63.000

P1 DTS Thrm Mgn                 = -63.000

P1 DIMM Thrm Mgn                = -61.000

BB EDGE Temp                    = 23.000

BB P1 VR Temp                   = 30.000

BB BMC Temp                     = 31.000

BB MEM VR Temp                  = 26.000

SSB Temp                        = 43.000

LAN NIC Temp                    = 41.000

TEMP SENSOR 1                   = 21.000

PS TEMP 1                       = 44.000

PS TEMP 2                       = 43.000

LSI CORE TEMP                   = 34.000

TEMP SENSOR 2                   = 23.000

Pierluigi

[Anurag Chandra]

One easy way to check is to go to 

Isi_hwmon.log inside /var/log on this node to confirm if this is a problem or not

Thanks 

Anurag 

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[mandar kolhe]

Hello Pierluigi,

X210 is a gen5 node so for sensor their is BMC/CMC in these nodes , can you verify if BMC CMC is responsive on these nodes ? if not or anyways I would recommend you to power cycle that node & reset both PSU and its cable. to verify if their is sensor issue you can check /var/log/isi_hwmon.log

Steps to power cycle :

shutdown node

remove power cable

wait 5 minutes

power on node

Power cycling node will make BMC/CMC responsive. sometimes if BMC CMC is responsive you can see this kind of behavior.

Thanks,

Mandar 

[pierluigi...@gmail.com]

This procedure did the trick.
Thank you very much !

Pierluigi

[mandar kolhe]

no problem, you are welcome

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