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From Black screen with sound Netflix Help Center
If you use Airplay or Screen Mirroring
Airplay and Screen Mirroring are no longer supported by Netflix.
To use your iPhone or iPad to watch Netflix on a TV, use a supported connection.
Also it has to be an 'ad free; type of account:
True, but in this case legal won that battle. Plus it's easier. We use Swank for licensing the physical media playback anyways so we just tacked on the streaming service and we have our butts covered.
@ger Sorry if I am missing something here but you would assign license / push out the managed app via MDM / Jamf to the apple tv device, it is the same as the ipadOS app.
Instead of airplay you are now playing the content directly via the Netflix app installed on the Apple TV.
As unhelpful as it sounds, anyone that has a netflix account and wants to display content, will need to log into the Apple TV app then navigate the interface to play.
Airplay (I imagine) has less ways of ramming adverts down your throat so the main streaming apps cut off support as opposed streaming content directly in app.
Ok great. Yes either, just depends if they still have the remote but sign-in on screen.
* Yes we do, either by managed iPad or unmanaged iOS device.
* Yes it sure is, send out a profile to your Apple TV's and allow list either;
- iOS devices that are allowed to use Apple TV Remote app with this ATV
- Apple TV's that are allowed to be controlled with iOS / Apple TV Remote app
You can browse individual managed devices to select and it will populate: name and mac address. Otherwise, set to all allowed.
I have to use JAMF School, and it seems to be different to your PRO version.
In ATV Profile under tvOS payload / Apple TV Remote / I may allow all devices with Apple TV Remote App to control ATVs. Or I may enter the MAC-Address of allowed devices.
As I do not want students to use the Netflix App and as I do not want them to control the ATVs with their iPad, I did not select the ALL devices option.
For testing purpose I entered the MAC of my iPhone, WLAN and Bluetooth. ( do I have to enter it with or without : , like AA:BB:CC:DD:EE:FF or like AABBCCDDEEFF )
But I could not connect to the ATV.
I do not have your "Controlled Apple TV Devices" option, but I may assign a device group containing the ATVs to the profile.
Unfortunately my JAMF School WebUserInterface is in german and I can not find any setting to switch to english, Windows and Browser are set to english. My account information is even shown in english. :-(
Strange about not seeing the settings, maybe just confirm there isn't any filtering toggled on when creating the profile as those two settings are meant for different models and will disappear if filtered with the other device. Good luck!
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The remote controls for the TV are NOT programmable, which means you cannot change the Netflix button to do something else. And yes, I agree that it would be help to have this buttom do something other than load an app that some people will use and others wont.
I noticed that in Kodi, you can use keymap editor addon to assign the sony remote to do specific things like open subtitles, context menu (right click) etc. BUT, the netflix button cant even be reassigned there, if you click it it opens netflix.
I have a Sharp Roku TV and it keeps dropping whatever I'm watching and switching to the Netflix login screen every 5 minutes or so. I'll be watching a movie on Amazon Prime or HBO and the screen will just go black, and switch over to Netflix. I went to the main menu and checked for the most recent software update, and it's up-to-date, so I'm not sure how else I can fix this. Please help. Thanks!
This would appear to be a remote issue. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For my specific issue I finally have an answer. My son is pushing the "cast" button on his Ipad. It had nothing to do with the Roku, remote or TV and everything to do with casting. My son has low vision and hits the wrong icon when trying to perform a search.
There is something wrong - i am watching prime and it keeps switching back to netflix and my son gets logged out from Netflix on the Ipad whenever this happens. Very annoying - it happens often. This seems to be a bug Roku needs to fix it.
My TCL Roku keep switching to HBO this is ridiculous! TV only a year old to be having issues. I need some answers now! I would not be purchasing another TCL tv wouldn't be recommended to family members or friends.
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia