Mytv Android Box

[Adriana Gowen]

Hiwhen trying to load my IPTV the mytvonline 2 app keeps stopping (when reaches 100%) and also at a similar time get the 'android.process.acore has stopped' message. What to do (not updated to Beta)? Becoming a real problem. Tried clearing data/cache/force stop/turning on and off box etc and no joy.

With reference to your enquiry regarding your Sony KD-55AF9, we are sorry to learn that MyTV section on YouView is not working.

Please note that it requires the following:

1. An internet connection.

2. A direct aerial connection.

If the issue remains, please follow the below steps:

1- Unplug the TV from the mains for 60 seconds and re-plug it back again.

2- Remove all external devices.

3- Clear the Cached data from the TV following the below steps:

Home - Settings - Device Preferences - Storage - Internal shared storage - Cached data - Clear Cached data.

4- Clear Cached data from YouView and YouView Service Host following the below steps:

* Home - Settings - Apps - Youview - Clear data - Clear Cache - Force stop.

* Home - Settings - Apps - YV service host - Clear data - Clear Cache.

5- Do a Soft reset to the TV:

Home and then press and hold the Power on/off button on the remote control for 5 seconds.

6- After the TV is on again, press Home - Settings - Watching TV - Channel Setup - Live TV and Catchup (might be YouView Setup) - Enable Youview.

After that, just follow the on screen instructions and retune. Press Home after that and to test the catchup applications.

If issue is not resolved, kindly perform the following:

7- Check if your TV has the latest software version: PKG6.5042 (Help - Status and Diagnostics - System information).

If not the latest, please find the below link to update the TV:

-tvs-android-a9f_af9-series/kd-55af9/software/0025872...

8- Perform factory reset following the beflow:

-01_03.html?hl=reset

9- Connect your TV to hot-spot following the below: (Home - help - settings - network - network setup - easy - wifi - connect by scan list - then choose the name of your smart-phone and enter the password).

If issue is not resolved, we are seeking your kind patience to provide us the below information so we can investigate the issue further:

1- What is the device ID? (Help - Status and Diagnostics - System Information).

2- What is the current firmware installed on the device? (Help - Status and Diagnostics - System Information).

3- What is the MAC Address? (Home - Settings - Network set-up - view network status)

4- What is your Post Code?

5- What is the internal device IP Address?

6- What is the public IP address by visiting www.whatismyip.com?

7- What is the internet Service Provider Name?

8- What is the actual internet speed using SpeedTest.net?

9- What is the network environment: i.e. FTTH, Broadband?

10- Are you using VPN / Proxy / Anonymizer / TOR service to access the internet?

11- What is the brand and model of the router?

12- What is the results of connecting your TV with your personal hotspot?

13- When did the issue start?

14- Do you get any error messages when you access the apps?

15- Do you face the same issue with YouTube or Netflix?

16- Please provide a short video of the issue.

Should you have any further questions, please feel free to reply to this e-mail.

Thank you for your enquiry.

Yours sincerely,

Ebtehal

Hi Fuzyphil , if you tried all the steps and still has the same issue reply with these info to start the investigation, it's required to replicate the fault. in these cases Sony works with the provider to find a solution.

The problem is that when the Youview Box is on and I press the HOME button on my Sony TV remote the sound is still playing so If I load Netflix or another TV app I have to manually switch the sound on my amp.

Any ideas appreciated. I have tryed altering settings in my TV sound settings and wonder if it's the amp which is quite old now. I have checked the amp settings and it's set to CTRL HDMI on and tried setting pass through between ON & AUTO

3a8082e126