[Canon Service Support Tool Sst Software V4.11 Download 12
Olegario Benford
Emails and calls to Cannon technical support have not helped. After two rounds of the typical "reinstall...", they sent some patch, which did not help. This seems to be a known problem in user reports and the Cannon support staff, but no solutions.
It works until the next reboot. I keep the Services app pinned to my task bar with Name sorted in reverse order so I can quickly get to the WIA service. I have uninstalled/reinstalled with the latest drivers and software and nothing else works for me.
Is the scanner connected directly to a USB port on the laptop or motherboard? Since you have already investigated the software route, have you tried replacing the cable and testing on a different port?
Desktop, usb via hub. I don't see how it is hardware, since it works fine always after reboot for a day+, and then fails. I can try moving the connection after a failure, but hardware wouldn't give that symptom i don;t think.
Hi Guthrie. I see that you are getting a TWAIN driver error (80FF0001) when you try to use your imageFORMULA R40 and you have installed the patch we sent you. If you did not reach out to us after installing the patch, please call us at 1-800-652-2666, Monday - Friday 8:00 A.M. - 8:00 P.M. ET (excluding holidays). If you have already contacted us, we recommend that you check with your computer's manufacturer. We have seen that security programs may interfere with the TWAIN driver, so if you have any running, you can contact the company that makes that software. Thanks for your contributions to the community.
I would like to see some logging information from your tool, or some resolution of the actual error message. So far I have only gotten generic responses - Reinstall, try this patch, update, maybe it is hardware (which symptoms do not match), ...
I am having the same problem, however re-booting does not work for me. What did work for a few days was moving the usb cable to another usb port, but now that does not work. So my scanner is useless for now.
We've had the Canon DR C225 scanners for a while and just recently I installed a new one for a user and ever since we've been having issues scanning to email. Whenever we scan to email the document appears and then I click finish and it will act like it's going to but then it'll say request was aborted and kick me back to the previous screen. I'm not sure what's going on with this and I've called Canon support and both times they've told me that I either need to just wipe the machine or contact Microsoft but that's really not an option. I've uninstalled the captureontouch software multiple times, and manually deleted the leftover files aftewards, used the regfix tool provided by canon, uninstalled the driver and reinstalled, used the latest version, did windows updates, removed windows updates, etc. The only thing I notice is that when I log out of the user and log into a different account it works fine. But when I log into that user on another computer it works fine as well. So it's something specific with that application for the user but I just don't know what's going on. It's now happening on a second PC and the only thing I think the two have in common is they both had Fujitsu scanners beforehand and the software was removed during the installation. All other functions of these scanners work perfectly except for the scan to email. Any ideas?
If you are unable to scan to an email, there are a few more suggestions that you can try. First, please make sure that your security settings or profile settings are not causing a conflict. You can also try making a different program (such as Mail or Mozilla Thunderbird) your default email client.
Commentaires :Everything is in one place. I can track the progress of projects that co workers are doing, so when someone calls and can tell quicker where we are on there return or other accounting service.
Can add To Do's in program for reminders to do several things.Keep track of appointments easily.Documents are easy to find.Can add notes about clients.Can track status of projects and set due dates.Can send documents out for esignatures securely and its easy for clients to sign and return.
Wip and A/R balances don't match from end of month to beginning of next month.When adding Wip to invoices, system writes off balance to zero instead of showing profit if billed amount is still over the amount of WIP on bill.Documents for business clients is harder to sort, employees like to have folders.
Commentaires :The portals are easier for my customers to use than my old portal product.
Customer service: none unless they can sell you more product or $$. Often times unresponsive.
Billing flexibility definitely better than my old product but recurring monthly or quarterly not as automated as I would like. We found the dashboard to be very confusing and counter productive as far as tasks, appointments and to-do items, my staff was still keeping spreadsheets of their projects for clarity. Too many extra steps required to completely clear something from your view of things to do. free-flow document management took a bit to get used to over windows folder structure, but very manageable. We have actually now split into two different products as we wanted beefier document management tools. Calendar connecting with exchange was a hot mess.
There are a lot of things I love about this software and it was a vast improvement 3 years ago over what I was using. Love: Project tracking, although not as complete as we would like - we have actually left for one that has a more Kan Ban style visual approach, with the ability to tag colored status tags on a project as it moves through the process. Love: Billing: select all time entries related to a project to mark up and bill, or bill all out marked up for a monthly subscription client. Love: ability to link charge card processing both to portal and to invoice. Love - time reports for easy payroll processing. My clients love the portals.
Hate: document management presentation - must specifically look for emails or notes related to a project: have since moved to a product that has a chat-style interface perfect for a remote workforce. Hate: could never get project reports to print everything I needed. Matter of filters. I will give them the benefit and say perhaps I didn't learn that part well enough. Hate: tech support used to be terrible before they were bought out, has improved but still not great. I may now be really spoiled by the product I moved to - response sometimes within minutes. Hate: BEWARE: their contract has auto renewal without positive confirmation from user. I left them because I spent countless hours with their tech support, and many many $$ in tech support, and by their own admission, it was an issue they were aware of, and nothing to be done about . Now they want to charge me for the entire year and not let me out of it, unless I spend countless more time and $$ to try to resolve the issue that they already know they could not resolve. We have been receiving an error message when logging in for months. They know about it.Yes, you can just click through it and log in, but it is another annoyance that they are aware of yet still want to charge me for an entire year when I have limped through the last several like a dedicated customer. The ability to link my calendar in exchange to that in Office Tools was a deal maker/breaker for me.
Commentaires :used for over 10 years. product is not supported by abacus (or caret). if you have a question or problem, you get foreign tech support you cannot understand. now, 90% of the time they tell you it is a training issue!
support!functions offered when purchased are no longer supported. lacerte link, crexendo (voip) link. link with microsoft exchange is only work sometimes.their merchant services are terrible.document management is terrible.portal is a joke.
Commentaires :It streamlined our business and made every step clear for each team member. The projects flow nicely from one person to next. Especially while we work remotely because of the Covid-19 pandemic, it allows us to work efficiently without missing a beat.
OfficeTools creators have thought of every aspect of the business and that's what we loved. Any questions that we had "can we do this or can we do that" the answer was yes. You can create projects, assignments, To Do and have it set-up anyway that works for your team. You can use it for marketing emails with groups, etc. Very well designed.
It has glitches and it takes some time to learn how to use it. For instance, I don't need to use Lacerte, but I had to have it installed so I could use OfficeTools, otherwise, I kept getting error messages. And then, you have to make sure you are logged in to Lacerte every morning or the program won't work properly and the only way you realize that is when you are looking for an assignment or a document and you don't see it - then you inquire from your team and they say "Oh, it's there, I can see it..." then you realize you need to log back in for the software to refresh and show you everything. It doesn't notify you that Lacerte has been logged off.Also, the training module and how it works was a bit confusing for us.
Commentaires :We have been using Office Tools for 12 years now. I cannot imagine how we functioned without it before and would not want to go back to those days. It is a very affordable and very comprehensive product. Also, it is very easy to implement and use. Our need to get support has been rare. Without hesitation, I recommend Office Tools!
There really is nothing that I don't like about Office Tools. We did try out their client portal a few years ago, and we went to Sharefile to get some added features. But, we are going to go back to try the Office Tools client portal again before the end of the year. I am hopeful it will be a great change for us.
We love that it integrates with our Office365, that we can easily upload docs to a secure portal, get esignatures for a very low price and that it keeps track of who last touched the "file". Very impressed with being able to send email templates to clients with information we are constantly repeating, which saves an enormous amount of time.
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