Theirjoint effort resulted in the all-new Chevy-Toyota Nova. [1] Debuting in 1985, this fuel-efficient vehicle particularly appealed mostly to young professional women. [2] Its immediate success convinced General Motors and Toyota to establish a business concern called New United Motors Manufacturing. It lasted for 25 years. That same year, officials in General Motors announced a massive five-year overhaul of its current five domestic passenger car divisions. Increasing economic and financial instability, prompted mainly by acrimonious investment opportunities initiated by unprincipled promoters, compelled many domestic automakers including General Motors to set aside their more radical business approaches. Timing and available financial resources ultimately determined the success or failure of most of those daring new enterprises.
The rush to order new domestic cars dropped immediately once those new factory incentives ended. However, this did not prevent some Cleveland dealers, such as Crestmont Chrysler-Plymouth and Fred Stecker Oldsmobile, from unveiling their own unique deals. In the case of Crestmont Chrysler-Plymouth, it unveiled its-own finance package in early 1987. Qualified customers could now receive a finance package that featured interest rates as low as 3.7%, or up to $1,000 in cash on select Chrysler LeBaron or Plymouth Reliant models in stock. That particular dealer also provided a seven-year or 70,000 miles warrantee. Fred Stecker offered a Challenger 200 security system for anyone that purchased a new Oldsmobile from him by December 31, 1986. [7] An over-abundance of unsold new vehicles, at the end of the 1986 model year, prompted those special deals.
Over the next six-months, Ford Motor Company tried to bolster sagging new car sales for its Lincoln-Mercury division by giving potential buyers a new, informative floppy disc. It described the important features found on those models along with other pertinent material regarding car warranties and special repair services. The disc also focused on the advantages and disadvantages of purchasing outright, rather than leasing, one of their many fine vehicles. Ford had improved its new car sales record considerably when, in 1988, it unveiled its latest moderately priced line of cars. Known as Taurus, the critics and the public loved it immediately. Part of its initial appeal rested in the fact that it combined the best in car designs from both the U.S. and Japan, while incorporating the latest technology. Other new models, such as the recently redesigned Mustangs, sturdy Ford Broncos and fun loving Cougars, also sparked considerable interest among potential buyers. (Figure 93)
General Motors startled the domestic automobile industry, when in January 1985, it proudly introduced an entirely different way in which to manufacture and sell cars. This unique approach symbolized a significant breakthrough in employee-owned and operated businesses. Unlike other domestic automakers that preferred to remain detached from the buying public, this highly energetic, new corporation purposely nurtured a personal connection with its many buyers. Headquartered in Spring Hill, TN and called the Saturn Corporation or Saturn LLC, this $3,000,000,000 car maker invited those who had just purchased one of their fine cars to come and visit its plant to see their new auto actually being assembled. [8] In addition, corporate officials hosted periodic reunions geared for those same Saturn owners. Those gatherings not only brought satisfied car owners together; but also, imparted within them a sense that they were very special in the eyes of the manufacturer. No other domestic manufacture to nay extent had relied on that kind of holistic business approach to sell their vehicles. The first Saturn automobile rolled off the assembly line on November 1, 1989.
That meant that fewer dealerships covered much wider areas. General Motors planned to limit the number of Saturn distributors to just below 300. That business approach depended on the eventual establishment of what they referred to as satellite offices. Solely operated by large Saturn outlets, these outlying facilities would provide a large number of customers with limited auto repair service. Other new corporate requirements specified that each Saturn dealer not only develop their-own workable five-year business plan; but also, submit detailed annual reports to headquarters describing the various steps taken by those dealerships, over the past year, to fulfill their preset goals. Those strategy sessions afforded local Saturn dealers a special opportunity to explain some of the latest business objectives they hope to achieve in the year ahead.
This holistic business approach worked very well, at least initially. The fact that the price of those new vehicles remained competitive definitely boosted sales. [9] More importantly, this new, all-encompassing business attitude provided franchise owners with the kind of business leeway, they so coveted, while helping them to remain focused on the particular goals as laid out for them by General Motors Board of Directors. Board members viewed those business goals as both essential and realistic for those dealers intending to enjoy long-term financial success. Following those proscribed guidelines had enabled Saturn of Middleburg Heights, Ohio and Saturn of Wickliffe, Ohio, to sell nearly 800 new cars by November 1991. [10]
In its wake, Detroit wholeheartedly embraced a brand new business approach even though experts in the field warned them to proceed cautiously. The financial problems affecting Chrysler Corporation, over the years, made its Board of Directors particularly sensitive when it came to initiating any extensive new changes sight unseen. They had far too much to lose if they guessed incorrectly. Officials at Chrysler knew that high new car sales volume, within a specific division, often led to further expansion within that auto line, while decreased sales often resulted in production slowdowns. They had been through that experience countless times in the past and they assumed that they would go through it innumerable times in the years ahead.
After all, if Chrysler Corporation truly intended to compete against the likes of General Motors and Ford Motor Company it would have to offer a full range of cars at different price ranges. However, as the price gap widened between low cost and luxury models, during the waning years of the 1950s, the once vibrant domestic car market for middle priced vehicles all but disappeared. This need on the part of Chrysler to produce two mid-level entries in the form of Dodge and De Soto also declined.
Dodge new car sales remained high, throughout the 1950s, due to its dependable truck line. The introduction in the 1959 model year of the mid-sized Dodge Dart further enhanced new car sales. [14] However, the same was not true for the De Soto division. Following a bumper year in 1957, when De Soto nearly surpassed Chrysler in volume, its new car sales continued to plummet. The recession the following year all but sealed its fate. Corporate officials decided to phase out this car line in 1959. It was no longer a contender in the middle priced field. The last De Soto rolled off the assembly line in 1961. (Figure 95) That specific model cost $3,102. Chrysler Corporation manufactured approximately 3,000 of them. Talks of reviving the car line occurred in both the 1960s and 1970s; however, nothing happened.
Under this arrangement, General Motors limited the amount of those rebates to no more than $500 annually extended over a seven-year period, while Ford set a yearly maximum of $700 covering a five-year span. [25] Customers holding General Motors Gold Cards received additional rebates every time they went to their dealer for repair services or auto parts. Those credits, along with other lucrative discounts and factory rebates, lowered the price of a new vehicle. The growing popularity of frequent flier miles discounts set the precedent for these credit cards. In November 1996, General Motors proudly reported that over the past four years their many dealers had sold more than 700,000 vehicles using this credit card-rebate program. Latest statistics indicated that, in 1996, General Motors owed potentially $2,500,000,000 on its credit card program, while Ford owed slightly more at $3,100,000,000.
Not facing eminent bankruptcy, Ford Motor Company asked federal officials for a special $9,000,000,000 credit line. One of the first steps taken by General Motors to lessen its immediate debt involved the elimination of low volume models. If that manufacturer could achieve that desired goal effectively and efficiently, it would represent a major step forward for General Motors as it attempts to remain the leading automaker worldwide. The importance of maintaining their individual presence on the global scene was not lost to either Chrysler or Ford. They knew it entailed among other things the doing away with duplicate customer services and eliminating low volume dealerships. In the latter case, the majority of the thousands of franchises adversely affected by the announced closings decide to settle their legal disputes out of court. Those able to survive this latest round of closings usually prospered for a while. As mentioned earlier, such things as state laws, operational procedures, high equipment prices and costly facilities continued to propagate the idea of selling new cars through authorized dealerships. [27]
Relying on specialty models to underscore certain brands, perhaps at the expense of other more dowdy models, grew in popularity industry-wide throughout the 1960s and 1970s. As everyone recognized in those halcyon days, well-executed promotional campaigns generally renewed customer interest in a specific car maker or a particular line of vehicles. Whether that curiosity actually translated into substantial new car sales for the company involved was another matter entirely. By the late 1970s, most domestic automakers had to admit that it took much more than stylish new car models and slick promotional campaigns to stimulate significant new auto sales. They knew that they must adopt more drastic business measures if they hoped to survive the on slot of popular imports that had been invading our shores in recent years.
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