Have you been asked by IDT staff to ................
Craig Nordin
Please tell me your positive experiences about IDT!!!
dima...@haven.ios.com is the first person I have seen speaking
for anything behind the front that is IDT/IOS.
I am curious because I know that commentary can be so raw and
mean, but I have seen such frustration on various newsgroups
about IDT/IOS that I have been writing them off for the past
2-4 months.
If you have something to say, good or bad, please send me the
e-mail! Thank You!
--
cno...@vni.net Fly VNI: Send E-Mail to in...@vni.net
dale
DiMartino) wrote:
>mrd...@soho.ios.com (dale) wrote:
>
>>Have you been asked by IDT staff to "help me make some money" or
>>"could you mention my name......" and given a URL to post a comment
>>to? If you didn't already know, that URL pointed to the IDT/IOS
>>comment page for 'TheList' (http://www.TheList.com is a list of ISPs).
>>It seems that many people (like myself) who received assistance from
>>certain IDT employees were asked to help them "get $10 for every good
>>comment about me...". Naturally, many of us were grateful for the help
>>and all too happy to do so......
>
>The $10 for a good comment was a little joke in Tech Support,
........it seems the joke was on the 30-40 of us that were asked to
"help out" some IDT staff. Was it worth pissing off some customers.
BTW, I apparently wasnt the only one to complain to
the...@collosus.net...
>basically what was happening was that all of the customers that were
>unhappy were posting to the list, and none of the happy customers
.....you are absolutely right...
>were. None of the people on the tech dept staff have or will recieve
>any money from that. The way the list worked, was a post your comment
>and then rate the company on a scale of 1 to 10, this is silly, no
.....from what I have seen, NO ISP got anything above 6, probably for
the reason you gave, so I wouldn't worry.....
BTW, I gave IDT a well deserved 8, with the mention that it would be a
10 if they got an 800 support line and solved the newsfeed problem.
>provider deserves a 10, just like no provider deserves a 1. So if any
>of you are taken aback by the idea of a techie getting $10 for a good
>comment, relax no techie has or will recieve anything.
hmmm.......does anyone notice the attitude in that last sentence....
let me say for the SECOND TIME that I HAVE NOTHING AGAINST SOMEONE
EARNING A FEW EXTRA DOLLARS!!!!!
You seem to be missing the point.
The biggest problem I have is that IDT(or some staff members at least)
seem to have attempted to 'stuff' the list. You appear to be admitting
that.
>
>>I didn't know about TheList until I came across a link to it late the
>>next day. I decided to see what the listing for IDT said. Along with
>>IDTs contact info and pricing was a link to view comments about IDT. I
>>checked it out and saw some criticism and praise about IDT. All pretty
>>boring actually until I came to the newest comments, lo and behold
>>....my comment....along with about 40 others 'in the same vain'. The
>>first 10 or 15 comments were dated from last summer to around
>>Christmas. The '40 others' were all in the span of a few days.
>
>The list is a funny thing, all the comments go to a personal mailbox,
>and therefore can be censored, without any knowledge. What was
>happening was that people from other providers were going there and
>saying 'IDT sucks' then giving us a 1 rating, This is silly, only
>customers of IDT should be allowed and able to post comments about our
>service.
.........I COMEPLETELY agree.....
>
>>I was upset, VERY upset.
>
>
>> Before I continue...any of you who would dismiss my criticism of IDT
>>as "more IDT bashing" might want to see my recent post 'My two
>>cents.'. To sum it up in a few words, IDT is pretty good but is out of
>>touch ( literally.. :-) ) with its customers and news has some BIG
>>problems, but you knew that already....right?? >:->
>
>
>
>>Why was I upset?
>
>>1. It is a very........how shall I put it.......distasteful...low
>>down...dirty...rotten...shitty thing for ANY ISP to be doing.
>
>>2. I, inadvertently, took part in it.
>
>We didnt and will not recieve anything from getting people to post to
>the list.
Maybe so....but IDT might get a few more customers?
(and dumb ones at that.......If I were looking at the comments, not
knowing what I know, I wouldnt have been fooled for a second.)
>
>>3. When I complained on #idtsupport the response was (as best I can
>>remember) :
>> "...what, your against saying anything good about IDT????.."
>> "...so, your upset that you said something nice about IDT?...."
>
>Who did you speak to on the support channel.. i as dimartin am there
>all day, and would never say that to a customer.
I dont think its such a good idea to say who it is in public, but I
would be happy to tell you or anyone else from IDT (prefferably
someone high up the ladder) who it was, and copies of correspondence
to and from him.
>
>>4. I realized that while the service that IDT provides is great for
>>the most part, this little escapade, apparently sponsored by IDT ($10
>>for each comment on TheList) and what's documented in this NG, leads
>>me feel IDT doesn't give a shit about honesty, integrity or its
>>customers.
><snip>
<UN-SNIP>
I was apparently not the only one to complain to the...@colossus.net.
Read this (off a page at TheList) :
------------------------------------------------------------------------------------------------------------
Why the Comments Are Gone
We have temporarily removed all comments about providers
from the list, due to an
overwhelming request to do so. It seems a few providers used
those comment fields as a way
to abuse their competitors and thus make the whole rating
system completely moot. As a
result, because we can't vouch for the integrity of the
comments made, we have decided to
take them out while we are working on a better way to serve
the user community.
In the meantime, a good place for ranting, raving, and
requesting feedback about
service providers is the Usenet group alt.internet.services.
If you have suggestions, send them to us so we can
consider them during our
renovations. A new, improved version of The List should be
in a few weeks.
--The iWORLD Staff
----------------------------------------------------------------------------------------------------
>
>
>>I let my rage get the best of me when I wrote that post. I apologized
>>for some semi-personal remarks I made (directed toward his bosses for
>>the most part). If you are reading this (you know who you are) I just
>>want to say I don't blame you for trying to earn a living. Personally,
>>if I worked for IDT I would have no part in such a thing. It would
>>take a lot more than $10 a pop to buy my integrity. No flame intended.
>>I am a very polite, 'moral' person (not righteous, religious or
>>perfect) and that's how I feel. I am a little strange that way.
>
>>After writing this I feel sorry for those of you who work for IDT/IOS.
>>I don't mean to be condescending at all. I just empathize with all of
>>you. I hope your bosses aren't as uncaring of you guys as they
>>apparently are of us.
>
>Don't feel sorry for us, our bosses are great, its the poor idiot that
>mentioned that we would make $10 for a post that i feel sorry for.
.......If you dont know already, that 'poor idiot' had a couple of
friends, and they were doing the same thing he was....
>
>
>As i have stated earlier in this post, no one on the tech support
>staff has recieved anything for sending the customers to the list. If
>customers posted truthful comments to the list we wouldnt have a
I am afraid I must dissagree. I respect your eagerness to promote and
defend IDT, but "Two wrongs don't make a right..."..
Besides, even if IDT(or whoever stared this) 'got away with it', IDT
would have been the ONLY ISP on the list with a rating anything close
to 10 and with as many comments as Pipeline USA.
>problem here, like i said, what was happening was that people were
>posting coments expressly to hurt or help IDT rep. , so if by chance
>the list comes back up, please i ask you, post truthfully and NEVER
>rate as a 10 or a 1, there is no provider that deserves either.
I dont know, IDT is excellent, as I have said before, and could
deserve a 10 if NEWS is improved.
hopefully, the funds they recieve from the IPO will be well used and
IDT can continue to grow and improve.
note to rich: if you would like the info I have on the "poor idiot",
feel free to let me know. As I have said, I prefer to be contacted by
somone 'high up', but if you can do something constructive with it the
info is yours.
>
>--
>Rich
>IDT/IOS Tech Support
>
With warm regards,
Dale Beaman
mrd...@soho.ios.com
Visit my very terrible web site
at soho.ios.com/~mrdaleb
BTW..Have a good day!!!
"Gotta love me!" - some annoying dinosaur kid