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Tech support
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JustUs
Jun 16, 2000, 3:00:00 AM6/16/00
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I had problems browsing last week. I could connect but neither of my
browsers would work and could not get email. I talked with several
tech's over several days, including supervisors, and some said it was
routing problems in the okc area and then finally after several days one
tech said IDT had changed some things the following week and he changed
something in my computer and it worked.
I just purchased another computer and am having the same problem. I
talked with one tech and he said it was because AOL was on the new
computer. I told him I had the same problem with a computer without AOL
and he wouldn't listen. He just wanted me to delete AOL. I didn't..... I
may find a new ISP next week....
Steve
browsers would work and could not get email. I talked with several
tech's over several days, including supervisors, and some said it was
routing problems in the okc area and then finally after several days one
tech said IDT had changed some things the following week and he changed
something in my computer and it worked.
I just purchased another computer and am having the same problem. I
talked with one tech and he said it was because AOL was on the new
computer. I told him I had the same problem with a computer without AOL
and he wouldn't listen. He just wanted me to delete AOL. I didn't..... I
may find a new ISP next week....
Steve
Aj
Jul 23, 2000, 3:00:00 AM7/23/00
to JustUs
Please contact us again thru our tech support contact # or in our Irc
support room under efnet or irc.idt.net servers. Just type /join
#idtsupport to get into our room. Sorry for the incoveince.
Aj
Jul 23, 2000, 3:00:00 AM7/23/00
to
Grace Liu
Aug 2, 2000, 3:00:00 AM8/2/00
to
I find the IDT technical support to be the rudest individuals on the earth.
I have encountered many technical problems with the IDT internet services
before, including losing server connections, never-ending busy signals for
dial-up connections, and trouble in receiving e-mail attachment. Everytime
there is a problem, I knew nothing else but calling the Tech Support in NJ
for help, but their attitude was always the same. They insisted on
something that was not even an issue and repeatedly said to me that "You
don't understand." I always try every method they tell me to find the
solution, but it has hardly ever worked. I usually end up finding the
solution myself after many days of frustration. Some tech advisor one time
even started to yell at me because he said he doesn't really know my
computer and it's frustrating for him to talk to me. Is this really the
attitude the Tech Support people should have? I know they don't receive any
type of customer relations training, but their condescending attitude really
tells us the nature of this company.
I have encountered many technical problems with the IDT internet services
before, including losing server connections, never-ending busy signals for
dial-up connections, and trouble in receiving e-mail attachment. Everytime
there is a problem, I knew nothing else but calling the Tech Support in NJ
for help, but their attitude was always the same. They insisted on
something that was not even an issue and repeatedly said to me that "You
don't understand." I always try every method they tell me to find the
solution, but it has hardly ever worked. I usually end up finding the
solution myself after many days of frustration. Some tech advisor one time
even started to yell at me because he said he doesn't really know my
computer and it's frustrating for him to talk to me. Is this really the
attitude the Tech Support people should have? I know they don't receive any
type of customer relations training, but their condescending attitude really
tells us the nature of this company.
I'm currently searching for a different internet company which I can trust
better. I can't wait to leave IDT.
Aj
Aug 4, 2000, 3:00:00 AM8/4/00
to Grace Liu
I am Sorry that you have had such a Bad experience with Tech Support. If you
have the Names of individuals who were rude please fwd them to me so we correct
this problem. If you need any further information please email me or
sup...@idt.net or call the Tech Support #- if you have a bad experience please
get the name of the tech that was helping you so that we can take further steps
to stop bad customer service if and when it occurs.
Thank You
Nigel B. Taylor, CFP
Aug 20, 2000, 3:00:00 AM8/20/00
to
It would appear that multiple Los Angeles numbers are either not working,
stalling, constantly busy etc. I called on numerous occassions and received
the run around. Then was told they were having problems, then given an 888
number that doesn't work because it's also busy all the time.
stalling, constantly busy etc. I called on numerous occassions and received
the run around. Then was told they were having problems, then given an 888
number that doesn't work because it's also busy all the time.
IDT SUCKS, but more than that, THEIR SERVICE AND CUSTOMER LOYALTY REALLY
SUCKS!!!! and I'll be canceling as soon as I can find a DSL company.
A VERY disgruntled soon to be ex customer.
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