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Jenette Bregantini
Offer subject to change. Receive Netflix Standard with ads while you maintain 1 qualifying Go5G Next, Go5G Plus or Magenta Max line or 2+ Go5G or Magenta lines in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line(s) will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
Offer subject to change. Receive Netflix Standard with ads while you maintain a qualifying line in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
With Netflix Standard with ads you can watch on up to two devices within a household at the same time. You can upgrade to Netflix Premium and watch on up to four devices in the same household at the same time for the discounted rate of $16, through your T-Mobile bill. Visit this page to upgrade now.
Log into My.T-mobile, select Account, and then select Manage add-ons. On the Manage data and add-ons page, add Netflix in the Services section. T-Mobile pays Netflix directly for you. For customers with an existing Netflix account, it may take one or two Netflix billing cycles for your billing to transfer to T-Mobile.
If you purchase an annual subscription on +play, you'll receive 12 months of Netflix Premium at no additional cost. This promotional offer is non-refundable. Offer applies only to eligible subscriptions displaying the Netflix promotion and which is billed through +play ("Paid Subscription"). Offer may not be combined with any other promo, offer, trial or discount and is not valid on previous purchases. Offer is non-transferable and cannot be exchanged for a different Paid Subscription after redemption. Not redeemable or refundable for cash. One Netflix promotion per +play account. Quantity limits apply.
Your 12-month promotional period of Netflix Premium begins on the date that you activate your Paid Subscription on the service provider's website or user interface ("Promotional Period"), even if you do not activate your Netflix service or link an existing Netflix account to your offer on the same date. If you do not complete activation of the Paid Subscription within 80 days of purchasing the Paid Subscription on +play, the Paid Subscription and Netflix promotion will be canceled.
At the end of your Promotional Period:
If you subscribed to Netflix la carte through +play you are NOT eligible for the Netflix Premium and AMC+ Bundle offer.
If you cancel the a la carte service and wait until the end of the billing cycle you become eligible for the bundle offer if it is still available.
If you purchased the Netflix 12 months on Us offer you are NOT eligible for the bundle at this time. At the end of your promotional period, you become eligible for the bundle if it is still available.
If you have AMC+ a la carte through +play you are not eligible for the Netflix Premium and AMC+ Bundle offer.
If you cancel the a la carte service and wait until the end of the billing cycle, you may become eligible for the bundle if it is still available.
Your subscription of Netflix Premium with AMC+ begins after you have activated the first service of the bundle offer. The subscription will auto-renew monthly at the then prevailing rate (+tax) until you cancel.
If you do not activate at least one service within the activation window (30 days), Verizon will automatically cancel the bundle.
For a limited time, buy a participating seasonal or annual subscription through +play, and get Netflix Premium for a year on us*.
Offer exclusively for Verizon standard monthly mobile, 5G Home, LTE Home and Fios customers.
Note: Offer applies to Netflix Premium plan only.
On March 13th 2023, I received an email from Verizon stating I could get Netflix Premium free for 1 year if I signed up for the Netflix subscription through Play+ and added an additional subscription. I followed the instructions in the email, linked my existing Netflix Premium account to Verizon's play+ and added Paramount+ Essential as an additional subscription. That afternoon, I see a charge from Verizon for $19.99. I look a the charge and it is for Netflix. I call Verizon's customer service and they tell me it is because I already had an existing account with Netflix. I said, even if that is the case, when I followed the instructions step by step I was eventually taken to an option that either let me create a new Netflix account or link an existing Netflix account. Since I had an existing account, I clicked the link for having an existing account. So Verizon gave me both options. The customer service rep suggested I cancel the subscription and start it over again, which I did. He said he would put a note on my account and escalate this ticket to make sure it doesn't happen to anyone else. He also said that he could put a credit on my card for the $19.99 but he couldn't issue an actual refund.
On March 20th, I logged back into my account and noticed that the Account > Manage > Subscriptions > Billing page showed that I would be billed for Netflix again on April 14th. I called Verizon's customer service again and they said this was a known issue and that they would contact Netflix to have it resolved for me.
On April 3rd, I called Verizon's customer service AGAIN to follow up on the same issue. They apologized for the delay and explained that there were notes on my account that a ticket was created and escalated but that ticket wasn't actually linked to my account. This rep put me on hold, called Netflix directly, and requested to have them escalate the issue on their end. This rep then offered to call me back on Friday, April 7th at 10:30 AM EST. I never received a call back.
It is now April 10th, and I called Verizon's customer service department again. The first rep I spoke with said the issue was with Netflix and that I needed to call them directly because Netflix will not discuss my account with a 3rd party. I called Netflix, and the rep pulled up my account and confirmed that the last charge they made for my subscription was on February 15th for $19.99. My Netflix account is active, but the billing shows that it is being paid for by a Verizon plan. The Netflix rep offered to stay on the line with me and suggested I call Verizon back so she can at the very least check the box on it not being a Netflix issue. I called Verizon back and the first rep we spoke with together said they couldn't see that I had any subscriptions on my Verizon account and there was no way I could be charged for anything other than my phone. I asked to be transferred to another rep that could see my subscriptions. The second rep told us Verizon doesn't offer Neflix so I couldn't be charged by them. I asked to be transferred again. The third rep said they needed to look at my account and put us on hold. This rep came back on the line and said they needed to look at something else. When they came back on the line again, they said they could remove the subscription from my account to avoid being charged in the future. At this point, the third rep had us on hold for about 20 minutes and the solution I was offered was to cancel my subscription. I told them I didn't need them to look at anything else and asked to be transferred to a supervisor.
We were transferred to German, who refused to give us their UID. German assured me that I would not be charged $19.99 for Netflix Premium on April 14th and even sent me a copy of my upcoming bill. I asked German if there is a different number I can call on April 14th when I see this charge on my account because I don't want to talk to 4 different people to resolve a simple issue that has been going on for over a month. German said there isn't another number, I would not be charged and scheduled a call back with me on Friday, April 14th between 3:00 PM-3:30 PM EST. Confirmed with a text sent by Verizon. This future bill German sent me does not include the $4.99 that will be billed to me for the Paramount+ Essential subscription, which is how I know the subscriptions are charged separately. This is also why I'm pretty sure I will be charged $19.99 yet again by Verizon for a promotion they can't sort out.
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