Reset Yale Digital Door Lock

[Jenette Bregantini]

Youmay need to factory reset the Google Nest Yale Lock to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode. If you're moving the lock to another door or home, you'll also need to do a factory reset.

Had this issue, and saw a couple of previous posts about the same issue, and no real answer. After messing with it I figgured it out. The issue is that when the lock is initiated, it attempts to lock, but in the wrong direction, sensing an obstruction, and then throws an error. There seems to be no way to reverse the direction. No code, no mechanical change to the hardware etc.

SOLUTION: What caused this issue for me, was I initiated the lock BEFORE actually installing it on the door. When you 1st power it up, it does a test. It says "press the Yale Logo" and then it attempts to lock, and if it fails, it will automatically try the other direction. This is critical, as it only does this once on initial startup. In my case, I powered it up before install to test it, so on it's 1st attempt, it encountered no resistance (going the wrong way, as it was not on a door), so it assumed it was correctly configured for my door. Thereafter, it always goes that direction. I had to factory reset the lock, re-install it, and power it up. Sure enough, it's 1st attempt was again the wrong direction, but then, instead of thowing the error, it switched to the other direction, and it worked correctly.

For others who may find this topic, this happens if the batteries are inserted whilst the door is open, if the door is locked, or before the lock is mounted properly. When prompted by the app, you need to close the door, keep the door unlocked and then install the batteries. If the door is not closed and unlocked, your lock might not test and calibrate itself to your door properly. To resolve this, you'll need factory reset the lock and try setup again.

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

At the end, Smartthings supports referred me to yalerealliving support to update my firmware. After talking with yalerealliving support, they confirmed to me that the real issue is the timeout that is used to interact with the device.

I have a similar issue with Yale YRD220-ZW-619 where the lock status is currect for a period of time (around 4 hours) and then it goes to unlocked for some reason. If I lock it again from the app everything works even though the door has been locked the whole time. The lock attempts to lock itself again. Then it is the correct status for another period of time. I might try the custom lock device idea to see if that helps.

I am having a similar issue with displaying the correct lock status. I added two locks to the network (adding to the network went smoothly, though for one there was an error during the first install so I had to drop it from the network on the lock and exclude it from ST); one so far displays the correct status, the other (the lock I had to install twice) does for 3 seconds then changes without a physical change on the lock. Has anyone found a way to correct this?

I had similar issue with pairing, then unpairing with my YRD240. Solution was to unplug the hub for 10 seconds, then perform an unpair, followed by pairing. Make sure hub is within 10 feet of lock initially. That fixed issue for me. Once done and lock is in place/installed, perform zwave repair to update the net stats.

It sounds like ST supports the Yale locks and they work correctly, but does it support managing the user codes? This is an important feature, since I currently use my Revolv to manage user codes for a rental property and am looking to move from the defunct Revolv to ST and am trying to make sure everything I have in place with Revolv will function in ST.

I just want to highlight what @jgm1937 stated and add some assistance to anyone migrating their Yale YRD210-ZW-619 - Z-Wave Push Button Deadbolt from one Z-Wave system to the other. This same process should work for most other Yale locks that use the same Z-wave module.

The key is doing BOTH at the same time. Put your lock into exclusion mode as above, THEN start the general exclusion on your SmartThings Hub within 30 seconds. You will then get visual and audio confirmation at the lock that it is excluded.

As part of an ongoing GearBrain series, this article will look at what to do when moving home with a Nest x Yale smart lock. The advice and instructions to follow can be used by smart lock owners who are moving and want to take the device with them, but also those who plan to leave the smart lock behind.

It is important to remove or reset all of your smart home devices when moving to a new property, but with door locks it is vital that you do so correctly. This helps give the new owner peace of mind that you no longer have access to the lock, and that they can set it up as their own.

Thankfully, resetting a Nest x Yale smart lock only takes a couple of minutes and is a relatively simple process. As Google's Nest support document states: "When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings."

Now, the lock will say: "Hi, from Yale and Nest" and the factory reset is complete. You can replace the battery cover; to do this, insert the two tabs on the bottom of the cover into the holes on the lock, then push the cover until the tab at the top locks into place.

After all of this, it is worth checking that the lock has been fully reset correctly. Or, if you have just moved into a property with a Nest x Yale smart lock, you can check that it is reset and ready to use by doing this:

Press the white indicator light on the lock. If the light pulses blue and the lock says: "Ready. Use your Nest app to add the lock to your account," then it has been removed from the previous owner's account.

If the lock says: "Privacy mode is on," or: "Privacy mode is off," then it is still paired with the owner's account. To remove the lock from your account, open the Nest app and select your lock from the home screen and tap Settings then Remove Lock.

If you move into a house when a Nest x Yale lock already installed, you can perform the factory reset explained at the top of this article, but if the lock hasn't been removed from the previous owner's Nest account, you will have to ask them to do that before setting it up as your own.

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Most things around us light up, beep, talk, sing, have a touchscreen or do all of the above. Everything seems to be plugged in or use batteries, even something as simple as the deadbolt on your door. But the world turns and batteries die, so what do you do when your keyless smart lock runs out of battery power?

Many smart locks also have key access in case you do get locked out or simply prefer using your key, but keyless entry is becoming more popular. A smart lock like the Yale Assure Lock SL is completely keyless, making it lock-pick proof and more secure than the average deadbolt. But what are your options if your battery dies?

Your lock will let you know when your batteries are about to die, so pay attention to the health of your device. You can promptly replace the batteries while the lock is still powered, and you won't have to run out to the store to get a 9-volt battery in the future.

The Yale Assure Lock SL won't reset if it runs out of batteries, simply replace them and continue using them as you were before the batteries died. All your information is safely stored on the Yale app, so your lock codes and history are safe without the batteries.

If you want to check the status of the batteries in your Yale Lock Assure SL, simply go to the Yale Access App and select Settings (the gear icon to the right of your lock). This will open your settings menu, and it gives you a percentage of your battery life.

According to Yale, you'll start receiving daily low-battery notifications when your batteries reach 25% capacity. These notifications will stop after you replace the batteries and operate the lock three times to reset the low battery mode.

The Level Lock+ Connect was easy to install, and its components fit snugly into a standard borehole over a latch on the bolt mechanism. Older doors may require widening the borehole, though, and the lock only works with doors thicker than 1.75 inches. A screw holds the front and back of the lock together, and bolts go through the lock mechanism. Finally, the thumb turn fits on the back with a magnet.

The big benefit to the Level Lock+ Connect is its flexibility, as it offers more ways to open your lock than most competitors. The lock comes with two physical keys and two keycards (programmable through the Level mobile app) that you tap on the lock to open. Or you can use the app itself (available for iOS and Android) to unlock the door. Once authorized, you just walk up to the door, tap the outside of the lock (leaving the phone in your pocket) and the lock will open. You can even set the lock to unlock automatically when your mobile device detects you are home.

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