Vacant job position Wolumla - Back Office Satellite Services GW Engineer

[Paul Boillat]

Hi

Interested in a Local IT / RF job located here in the Bega Valley with the opportunity to travel across Australia?

Know someone that would be interested?

See the below link and Job description for the position with Ericsson.

The successful applicant would be working with me onsite and the position also has the ability to work from home some days.

The experience requirement will be removed for the right candidate.

If you would like some more information give me a call.

Paul Boillat

0408117028

https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=716517&company=Ericsson

Link to Job Description

Back Office Satellite Services GW Engineer (Wolumla, NSW)

What you will do

• Action Trouble Tickets associated with NOC customers to ensure fault clearance performance within SLA timeframe

• Provide on-call support after hours and be able to join technical bridges as required

• Restore service; perform corrective action on time as per customer SLA

• Partner concern of faults to the vendor as required - hardware replacement, software bugs

• Provide support for infrastructures within the Satellite Earth

• Develop and provide ongoing updates on preventative maintenance procedures

• Development of operational procedures/processes based on customer requirements

• Develop and maintain job aids to support Field teams and Front office teams

• Continuously innovate, improve and automate routine tasks

• Produce both regular and ad hoc reports on key performance indicators (KPIs)

• Develop & perform ATP (acceptance test procedures) on new equipment/sites integrated into the network

• Provide semi-formal training and mentoring both within and outside of the team as required

• Assist in the development of the team, both technically and culturally

• Complete Network Outage Reports (NOR) & Service Incident Reports (SIR)

• Perform upgrade and integration work, incorporating writing up the upgrade plan

• Ability to travel interstate at short notice

• Provide recommendations for AOP forecasting

• Develop techniques to trend data to identify network problems and develop processes for network improvement

• Develop & perform regular routine maintenance on system equipment

• Perform L1 maintenance on-site to resolve faults, including facility requests

• Provide on-call to on-site 24x7 support on a rostered basis within customer SLAs

• Maintain all the on-site ‘antennas’ both electrically and mechanically, managing the maintenance tasks related to all the antennas

• Ad Hoc short-term requirements to support Field Operations for off-site tasks

• Provide regular reporting related to specific site activities

• Maintain the established security and access standards for the site