Locked out of csp page

[Michoel Reach]

"Server Availability Error

Server is currently unavailable" on all my csp pages. I have a home version, 2016.1.0.656.0, and had never set up the web server (localhost only). I couldn't find the login to CSP Gateway Management, so I tried changing the password field in the csp.ini page. The system promptly reset the csp.ini file, near as I can tell, and now I get that error on all csp pages, even SMP, even /csp/samples. How do I reset things (and how do I get to the CSP Gateway Management after that?)

Thanks,

Michael Reach

[Dmitry Maslennikov]

Default login/pass is _SYSTEM/SYS

Default login used if you installed with minimal security settings 
If you changed CSP.ini directly, just remove your changes, and try again

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Dmitry Maslennikov

Senior Caché Developer

Skype: DAiMor

about.me/dmitry.maslennikov

[Michoel Reach]

Thank you, but my changes are long gone. I had been trying to use that default password, by changing [LOCAL], Password=[[[bunch of characters to

Password=SYS]]]same characters.

It immediately replaced that with 

Password=]]]different characters
and I was locked out, can't even try to log in.

Michael

On Monday, August 1, 2016 at 8:02:44 AM UTC-4, DAiMor wrote:

Default login/pass is _SYSTEM/SYS

Default login used if you installed with minimal security settings 
If you changed CSP.ini directly, just remove your changes, and try again

On Mon, Aug 1, 2016 at 1:56 PM Michoel Reach <michoe...@gmail.com> wrote:

"Server Availability Error

Server is currently unavailable" on all my csp pages. I have a home version, 2016.1.0.656.0, and had never set up the web server (localhost only). I couldn't find the login to CSP Gateway Management, so I tried changing the password field in the csp.ini page. The system promptly reset the csp.ini file, near as I can tell, and now I get that error on all csp pages, even SMP, even /csp/samples. How do I reset things (and how do I get to the CSP Gateway Management after that?)

Thanks,

Michael Reach

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[Michoel Reach]

Don't know if this was clear, but I still can't log in now, even though my changes no longer exist. Is there a way to reset?

Thanks

[Tomas Vaverka]

If you remove Username/Password from CSP.ini, [SYSTEM] section, you should be able to get into CSP Gateway Management Page (http://localhost:57772/csp/bin/Systems/Module.cxw) and edit the LOCAL server there. 
If it doesn't help, please contact InterSystems Support - Worlwide Response Center - sup...@intersystems.com for more help.

[Michoel Reach]

Thank you, that is very helpful. I didn't get a chance to try it, because Cache' Support already advised me, and it worked. I'm reposting it with his [Pete Greskoff's] permission, as follows:

Michael,
My name is Pete, and I'll be helping you with this issue. If you installed a 2nd instance, 
it's likely using a different port for its web server, so we should still be able to debug the 
original instance. The password you are changing in the csp.ini file is getting changed simply 
because it is getting hashed. The password is still actually the same. That password allows you 
into the CSP Gateway Management Page, not the management portal. That is accessed here:
http://localhost:<port>/csp/bin/Systems/Module.cxw
Where <port> is the same port that you see when you try to load the management portal. If you 
can get into that page, then the issue is likely something to do with the CSPSystem user within 
Caché (most likely disabled). The best way to determine what is going wrong is to perform the 
following steps (all commands run from the %SYS namespace in terminal):
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1) Enable auditing -> do ^SECURITY -> Auditing Setup -> Enable auditing
2) Make sure LoginFailure and Protect events are enabled -> do ^SECURITY -> Auditing Setup 
-> Configure auditing events -> Edit audit event -> enter '?' to get a list of 
events, and make sure those 2 events are enabled. If not, enter their # and enable them.
3) Reproduce the problem by trying to load the management portal
4) Collect the audit event -> do ^SECURITY -> Auditing Setup -> View system audit database 
-> Audit list -> accept all default inputs -> Get details of event # that corresponds to 
the likely Login Failure
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I would be happy to take a look at the audit event. If the problem is simply that the CSPSystem 
user is disabled or is using the wrong password, you can edit that by doing: do ^SECURITY -> 
User setup -> Edit user -> CSPSystem.