NetportExpress Pro/100 and HP Deskjet 720C

Ken Wells

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Sep 16, 1998, 3:00:00 AM9/16/98

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I am trying to print to the HP Deskjet that is configured for Port 2 on the NP Pro/100. I am using Netware for Small Business 4.11 and Windows 95 with Client 32 v 2.2 on the workstation.
I have tested the cable and printer by hooking it directly to a local machine (lpt1) and printer worked fine. I tested port 2 on the Netport by switching cables with the printer on port 1
and it tested out. It appears to me to be a problem with the Netport trying to communicate with the Deskjet. The output leaves the computer, goes through the server queue and
then to the Netport all just fine. I can view the Print server through the netport manager and see that the queue attached to port 2 on the netport received the output because
the job counter is incremented. I just don't get any output, not even blank pages, and there are no errors that I can see. I have tried adjusting the port speed on the netport and also disabled
bi-directional communications. The cable is a 6' IEEE 1284 compliant. In netport manager, when I double click on the print server and view the information for the printer, the port 2 says that it
is not configured for bi-directional communications, when it is. The HP8000 that I have connected to port 1, is communicating properly because all the information on the printer.

Any help with this problem with the deskjet would be greatly appreciated.

Ken Wells

Monica B

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Sep 17, 1998, 3:00:00 AM9/17/98

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Hi Ken,

What version of the firmware are you running on this NetportExpress(TM) PRO/100 print server? When you set the port speed in the Netport(R) Manager software what did you set it too? Perhaps you could
set it to low or software. If you go into PCONSOLE is the queue attached to only one print server? What happens if you drop a text file directly into the printer queue in the Novell Netware* file
server? Does the print job come out on the printer?

Let me know what the status is.

Thanks,

Monica B
Intel Internet Technical Support
http://support.intel.com

* All other brands and names are property of their respective owners.

Ken Wells wrote:

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Bob Hobbs

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Sep 18, 1998, 3:00:00 AM9/18/98

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Ken,

I am running an identical configuration and trying to set up an HP 720C. Are
you using "Capture" for the port and 2) Is the printer set up under Windows as
a "Local" printer or a "Network" printer. Currently when I try to print I get
a message that the printer is not responding and the print queue remains empty.

I am having some other problems with the Print server and only started playing
with the HP720C after I saw your post.

Please advise. Bob Hobbs

Monica B

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Sep 22, 1998, 3:00:00 AM9/22/98

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Hi Bob,

The only time you should have to use a capture command is if you are using a DOS
based application, which doesn't understand anything except printing to a physical
port.
In Microsoft Windows* 95 if you have installed the port monitor utility you will
want to configure the printer as a local port and then go back into properties and
change it to the Intel NetportExpress port. Otherwise, you can configure the print
server as a network printer, and browse the network and choose the appropriate
share under the print servers name. If you configure the print server in this
fashion please understand you will be printing in a peer to peer environment and
can have errors in Microsoft windows* 95 if two print jobs try to print at the same
time.

Please let me know how you have the NetportExpress(TM) print server configured.

Thanks,

Monica B
Intel Internet Technical Support
http://support.intel.com

* All other brands and names are property of their respective owners.

Bob Hobbs wrote:

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