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Martta Borromeo

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Aug 2, 2024, 6:29:50 AM8/2/24

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Hi, for the past week the xbox apple tv app keeps crashing. I reinstalled, relogged in and it worked and then right after shutting the xbox down and starting the xbox, the app is back to it's crashing ways. Anyone else seeing this ?

Thanks for reaching out in Apple Support Communities! We understand you're having trouble with the Apple TV app on your Xbox. We want to make sure you can enjoy streaming the latest content and would be happy to lend a hand!

To clarify, have you checked to make sure you're using the latest software and app versions for your console? If not, give this a try first, then continue with the troubleshooting steps recommended for Apple TV app issues found below:

I'm having the same problem on my xbox one S. after installing it, I can register and use it but when I close the app or restart the xbox, the Apple TV+ app crashes and shuts down. Other streaming apps such as Netflix, Hulu and Vudu are running well. I am also using the latest version of both xbox firmware and Apple TV+ app. So far I've tried uninstalling and installing the app 4 times already.

Same issue for me, though uninstalling and reinstalling do nothing to change what happens each time... I launch and the app throws the Apple TV logo full screen, thinks for a moment, then crashes back to my XBox menu.

I changed my Xbox one s to a series X. It worked well as long it was preloaded. As soon as I turned the console off the same issue came up again. Apple has never been good with apps running in other OS. Hope there is a fix soon becasue it was running at 120p and the screen looked awesome!

Hi Eric - XBOX is updated and I dont see any updates for the Apple app so I presume it is the latest and the greatest. We need to install the app, watch something and then the next time the app crashes once again - so we need to reinstall, rinse and repeat the entire process.

Yes, the AppleTV+ app on Xbox is a total disaster and Apple really doesn't seem to care much. Not the first time Apple has ignored buggy software. What I really can't stand is that companies waste huge amounts of their customers' time troubleshooting these problems rather than coming clean and admitting that it's their own fault.

This issue is persistent, and has been going on too long to believe Apple have any intention of fixing it. It's a typical Apple strategy to ignore problems on non-apple hardware to sell more of their own devices. It is a shameful practice for a hardware company, but it has been at the core of their strategy for decades now.