Unable to use a custom SIP channel

[Elton Jhon Gomez O.]

Hello,

We had created a channel using a SIP provider but so far we are unable to make account registered or become green in the status.

Please find attached screenshots of our configuration. What are we doing wrong?

Thanks in advance.

Elton

[Mauricio Müller]

  Hi Elton,

could you provide us with the Channel ID? You can get that number from the URL.

  Do you have some enabled channel?

  Best regards, Mauricio.

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[Elton Jhon Gomez O.]

Mauricio,

Here are channels URLs

https://verboice.instedd.org/channels/1480

https://verboice.instedd.org/channels/1482

None of them are working, both are enable but not on green... I have tried those sip accounts on basic softphone like zoiper and it registers and make calls normally.

Thanks,

Elton