Callcentric on verboice.instedd.org / Channel not turning green?

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Georg Pelzer

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Mar 23, 2021, 1:58:16 PM3/23/21
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Hi everyone,
I am testing verboice for a theatre project (a theatre-hotline people can call in times of covid) and have trouble getting a callcentric channel to work.
I think I made no mistake setting up the channel, however it's just not turning green.


This is my setup:

Unbenannt.JPG

Could anyone maybe point out, if I am making a mistake or if I am overlooking something?

Thank you and best wishes from germany,
georg

P.S.: Before that, I also tried different sip accounts that i have  - no luck as well.



Matías García Isaía

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Apr 5, 2021, 6:26:29 PM4/5/21
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Hi Georg!

Thanks for reporting the issue, and sorry for the delay in handling this. There was a misconfiguration on Verboice's server that caused issues with SIP channels on the server - Callcentric is one of the SIP channels' types.

So it should be fixed now, but we'll keep watching to see how this evolves.

Please let us know if the channel is now working for you, and if you find any new issues regarding it.

Cheers,
Mati :)

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Georg Pelzer

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Apr 6, 2021, 5:11:25 AM4/6/21
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Hi Mati,

thank you so much for your help! I can get through to the verboice server now (green channel and i can see my calls in the logs), however I have no sound when verboice "picks up".
I made several tests (eg. play a short TTS-Message and then hang up, or play a long recording) and it looks as if everything is working fine  - only I can't hear it.

Could it possibly be an issues with port forwarding on the server? (Callcentric tells me it's using port 5060 with IP 34.207.209.214)
Or and issue with sound files/audio formats? (Are they transcoded to the right formats when I upload or do I have to deliver a certain audio format?)

Thanks so much for your time, 
best wishes,
Georg

Georg Pelzer

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Apr 6, 2021, 5:39:17 AM4/6/21
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Hey Mati,
one more testing result:
I tried to make a record to see if inbound sound is working. The call is "completed" and the system makes a record, but the file can't be played (it's is only 44kb). So maybe no sound in both directions?

Best wishes,
Georg

Matías García Isaía

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Apr 8, 2021, 4:08:21 PM4/8/21
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Hi Georg!

Have you tried outgoing calls (ie, calls initiated from Verboice) to check if the same happens?

I can reproduce your issue for incoming calls, but outgoing calls work OK.

I _think_ it was something as a known issue, but I should check with the team about that.

In the meantime, I hope outgoing calls are a good enough workaround for your use case.

Mati

Matías García Isaía

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Apr 8, 2021, 4:11:23 PM4/8/21
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It seems you're hitting this issue: https://github.com/instedd/verboice/issues/759

What softphone are you using?

Georg Pelzer

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Apr 10, 2021, 4:33:41 AM4/10/21
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Hey Mati,
thaks for getting back! For my scenario (an audio theatre play, realized as an IVR) I am only interested in Inbound, so too bad.......... 
Regarding the softphone, I haven't acutally used one with Verboice, as I only need the IVR (+recording).
I will look at the github and will also try if I have any luck with a phone number from a different SIP provider!

georg

Georg Pelzer

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Apr 10, 2021, 6:22:24 AM4/10/21
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Hi again,
ok, so I just tried a number from sipgate. My results: 
- I'm getting a green channel
- in the sipgate backend i can see Astrisk/Verboice is connected
- But: the calls are not getting through to verboice, i get a "person not available" message and no entry in the calls log

so far no luck ;-)
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