"Uninstaller failed to initialize".

[Olga-InstallShield]

Hello Richard,

Take a look at kb article Q102569 on the installshield knowledgebase.
This article specifically addresses this issue.

--
Sincerely,

Olga K.
InstallSheild Technical Support

"Richard Olatilu" <rola...@med-sys.com> wrote in message
news:3a0176b0$1...@12.41.20.38...
> We are a software company trying to distribute our software to clients.
> While our clients try to install our application the get the error
> "Uninstaller failed to initialize", however, the application files do get
> copied over. When we try to run the application it comes up with an error,
> this is because the modification to the registry fails sometime during
> setup.
> Installshield gave a workaround to delete the Uninst.isu file and
reinstall.
> This works in some client location but not others. In the sites, where
this
> workaround didn't work, we had to have a network administrator log on and
do
> the installation then it worked.
> My questions are:
> 1) Has anyone had similar problems running setup?
> 2) How did they go about solving this problem?
> 3) Will an upgrade help resolve this problem?
>
> Any type of information will be helpful thanks.
>
>