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Author Metcalfe
This week, I've encountered strange behavior on two different Roku TVs in two different states. In both cases, while watching a show the app would suddenly stop and go back to the home screen. When resuming the show, it often would start playing a minute or two earlier in the episode than where it stopped. Also, the issue happens repeatedly, even after restarting the device. I've tested it on different internet sources, and that didn't make a difference.
Before I go the route of reinstalling apps or factory resetting, is anyone else experiencing something similar? This started about a week ago. It seems unlikely reseting will fix this gs as this is happening on more than one device in different locations.
I'm having the exact same issue but only on 1, my newest TV, a Roku TCL, 58 inch. Starts the episode on Netflix and with no warning stops and goes to the home page. i've tried everything from uninstalling to reinstalling the apps. Annoying to say the least.
There are a few possible reasons why your Prime and Netflix apps are crashing on your Roku TVs. Here are some troubleshooting steps you can try before resorting to reinstalling apps or factory resetting:
Help, this problem just started for me in the last 24 hours on every TCL Roku Series 4, 5, 6 I own. Only Netflix and Prime crash, all other apps are fine. Tried restart, reinstall, no luck. Cannot figure out how to clear app cash, none of the TVs have Settings > System > Advanced system settings > App > Netflix/Prime Video > Clear cash option. Thanks.
Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?"
Does the issue occur on the Netflix channel only or all channels on your Roku devices? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
I have checked for updates, unplugged the stick from USB port AND unplugged the cord from stick as well, hit the "reset" button on the stick & still nothing is working. I'm very annoyed by this as it's has worked fine til today. How can 'OS 10.0 Error: Can't run channel' be fixed?
In the event, that your issue is still not resolved, please provide us with the following information so we can investigate your specific issue:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start to see this issue occur?
-steps to reproduce the issue you are seeing
-screenshot of any error messages of what you are experiencing.
I was using the app earlier. Then when I got home a little while later it just kept saying that it can't run the all because there's not enough space. So I deleted multiple apps. I've disconnect the roku from the TV multiple times. I deleted the spotify app and restarted it. It's still saying the same thing.
My roku was working fine yesterday n is saying im connected to internet but now when i click anything but netflix it says "could not run bc it could not be reinstalled from this network. This is the same network i have always used.. what happened? This is a roku express but my roku tv i have in the house are working fine
After pairing my new Voice Remote, only 2 of my channels work. 1 Screensaver and 1 game. For everything else, I get a long error message about bandwidth and check my internet connection. It's fine, the ROKU connection check says it's fine and everything worked fine right up to pairing my new remote. Just to put the icing on the cake, now I get the same errors with my old remote. The software is current. I've removed and reinstalled channels, restarted my device, rebooted my router. Nothing has worked.
Day 2: Just went through all the suggested fixes again (thinking an overnight update may have happened). Still Nope. Clearly I need more help than the ROKU "Help" function offers. Does anybody know how to talk to an actual, live tech support person at ROKU? Just went through the system check and restart again. Nope.
Update: In the last 15 minute all the channels now load with the exception of Prime Video, which still gets the "Cannot Run Channel because it cannot be reinstalled from the network" message. Reinstalled it twice - again. Trying a sacrificial cup of tea. OOOPS! Spotify gives me the error message now too. Another channel (Tubi) won't let me sign in (I'm signed in online, so this is only happening via ROKU. YouTube gets the same message. Is there anybody out there? I really need help.
Same thing happened to all my devices. Roku is garbage. I had to do factory resets on all my devices after trying every fix I could. Now I have one High Def TV that the stupid friggin Roku doesn't recognize as High Def. So I'm sitting here watching this garbage standard picture channel on a high def tv. I've tried to change the display type and it only gives me standard options. I even did a second factory reset to try to fix it.
If you can access Netflix via Optik TV, then you have a Netflix account. Whether you pay TELUS, who then pays Netflix on your behalf, or if you pay Netflix directly, you must have a Netflix account. When I say Netflix credentials, I mean specifically a Netflix username and password - you would have signed in with this the first time you accessed Neflix on your Optik equipment.
Channel 422 on your Optik TV 4K or HD PVR/Wireless Digital Box is simply a Netflix app launcher shortcut. The TELUS TV+ apps and web client do not have this channel 422 shortcut; simply download and open the Netflix app or navigate to netflix.com and use the same Netflix credentials you use on your Optik equipment.
HBO live channels are channels 400 and 401, Crave movie channels are channels 406-409. The On Demand catalog for Crave can be found in the app in the On Demand section, navigating to Channels and selecting Crave. These should all be available in the TELUS TV+ app and at telustvplus.com.
At netflix.com I attempted, unsuccessfully, to log in using my email address and the password I use to log into Optik on my browser (telustvplus.com). Is that what you mean by "Netflix credentials"? Note that I do not have a Netflix account. I can only access Netflix via Optik, which of course works fine on a TV.
A DVR is a Digital Video Recorder or a computer that stores and plays TV content. You can record multiple shows at the same time while watching a live TV show so you don't have to miss one of your favorites. One of the best features is that you can play, pause, rewind or fast-forward live TV.
Absolutely. Fios customers with Multi-Room DVR service can stream nearly all of their DVR recordings from anywhere they have an internet connection using the Fios TV Mobile app^. You can even manage recordings and settings from your compatible smartphone or any connected computer. Verizon customers can stream on the Fios TV Mobile app data-free (data-free offer not available in California).^
^Req. compatible device, Fios TV and Fios Internet, Verizon router and Verizon Wireless postpaid 5G / 4G LTE service. Content restrictions may apply. Full channel access and DVR streaming req. Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. For Verizon Unlimited customers, app data usage will be counted, not billed.
Yes. Fios TV One is compatible with 4K Ultra High Definition (UHD) enabled devices so you can experience available 4K programming with a picture resolution that's nothing short of incredible. With select content available in 4K, all those bold colors and crisp lines will make your favorites shine. And now Fios TV One customers can purchase or rent select Video on Demand movies in 4K.
Select 4K content is currently available on 4K-enabled devices including Fios TV Video on Demand movies available to purchase or rent. And as more networks broadcast in 4K, your TV entertainment will get even more amazing.
No, Verizon Wireless customers stream data-free on the Fios TV mobile app. Data used on the Fios TV mobile app will not count toward your Verizon Wireless data limit. (data-free offer not available in California)
^Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first
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The Justice League 2019 Warner Bros. Entertainment Inc. All rights reserved.
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Change your Netflix plan when you activate your Netflix subscription or any time on mydish.com. If you link a Netflix account to your DISH package, canceling your DISH package or switching between package options will not automatically cancel your Netflix membership, and Netflix will continue charging your existing payment method.
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