Garbled keys showing on the Client

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Shane

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Jan 18, 2023, 10:54:48 PM1/18/23
to Input Director
Hi,

A few people have had an issue when controlling a client system, where the keys they are typing become "garbled". 

With a lot of help from the affected users, the issue has finally been identified as the "ESet Internet Security" product. It has a feature, enabled by default, that will garble keys seen by other applications (including Input Director) when a browser is the active window on the Director system.

The solution for this is to turn off the "Keyboard Protection" option under Secured Browser (You might need to reboot your Director system after switching off the option to ensure it's applied universally to all running applications):

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Regs,

Shane.


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