Issue with Screen Transitions! Please help

[SFLJoe]

Hi All,

I love input director but today for some reason I have an issue with the screen transitions. My slave is connected and working when I use the hotkey to get to that screen. But then it locks me in the slave and the only way back to the master is to disable the slave. And when the slave is re-enabled the cursor is stuck in the master until I use the hotkey to get to the slave and the cycle continues.

So far I tried to set both input directors back to defaults, restarted the computers and went over all the FAQ items on this topic (pasted below). None has worked and still have this issue.

I am running windows 7 on both machines and both are connected via cat5 cord. 

Is there any way to fix this? Maybe there is an update that I am unaware of? My computers have recently downloaded and installed updates from Microsoft.

Thanks in advance for your help.

FAQs 

A. 3.3    Input Director is running but I can't transition between systems

Things to check:

• Input Director is running on all systems (the ID icon is displayed on the Windows notification status bar)
• Input Director is enabled on all systems. One system must be enabled as the Master (and its ID icon will be red) and the rest as slaves (ID icons are green)
• On the Master, open the "Master Configuration" tab on Input Director, and click the "Scan Slaves" button. If the slave(s) are marked with a red cross then the Master has been unable to communicate with them or the slave has been unable to respond. If you have a 3rd-party firewall running on your Master and/or Slave system have a look at this question.
• Are screen-edge transitions disabled? Right-click on the Master's Red "ID" icon on the notification status bar to bring up the context menu and confirm there isn't a tick next to "No screen-edge transitions". Nb: Disabling screen-edge transitions won't inhibit transitions via hotkeys between slaves and the master.
• On the master, has the slave you're trying to reach been marked as one to skip? Open the Master Configuration panel on the Master system and verify there isn't a tick in the "Skip" checkbox next to that slave.
• The master has been configured so that a key (or keys) must be depressed to permit a screen-edge transition to occur. Open the Master Preferences panel on the Master System and check if the "Held Keys for a Screen-edge transition" property has been set. If so, these keys will need to be held down whilst moving the mouse off the screen to transition to another system.
• If there are multiple monitors on either the master or any slave, Input Director needs to know how many monitors and their orientation, otherwise transitions between systems may not function correctly. Have a look at this question for more information.
• Have you turned on 'Use cached slave IP addresses' on the Master Preferences? This option can improve the transition speed between systems, but if one of your slave's can have its ip address changing frequently throughout the day (e.g. its wireless and its connecting/disconnecting and being allocated a different IP address everytime) then this option should be turned off.

 

[SFLJoe]

So in case anyone else has this issue.

I resolved it by re installing Input Director on both machines, that seemed to fix it.

[Gary]

I am having the exact same issue, and tried reinstalling but it did not help...  It is not a matter of configuration, as is supposed by the faq, this is a bug... When I switch to the Slave, immediately screen transitions are disabled even though they are enabled in configuration.  I enable them by right-clicking on the icon in the system tray, and it works, but the next time it's on that screen, the "no screen-edge transitions" is magically checked again.

[Gary]

Okay, update... reinstalling did help, but required reboots.... It was not necessary to uninstall the old versions either, just in case anyone is wondering. thx Joe.

[Shane]

Hi,

Make sure you're running v1.3 beta - this has several fixes relating to screen edge transitions.

Regs,

Shane.

[Gary]

Thx Shane... yes, I'm running 1.3 beta.