cant load program failed to install Input Director's Windows Service

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nic smithson

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Jun 6, 2021, 8:47:18 AMJun 6
to Input Director
tried advice from shane to Andreas Subagio 24/09/2020 got this  error log thanks for any help  but please be very explicit as I am a nubee to fixing my computer.
[0CD4:0FB8][2021-06-05T22:15:38]i001: Burn v3.10.4.4718, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Windows\Temp\{BB29E45A-8B66-4635-90B3-52F5FB40F17A}\.cr\vcredist_x86.exe
[0CD4:0FB8][2021-06-05T22:15:38]i009: Command Line: '"-burn.clean.room=C:\Program Files\Input Director\vcredist_x86.exe" -burn.filehandle.attached=148 -burn.filehandle.self=156'
[0CD4:0FB8][2021-06-05T22:15:38]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Program Files\Input Director\vcredist_x86.exe'
[0CD4:0FB8][2021-06-05T22:15:38]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Program Files\Input Director\'
[0CD4:0FB8][2021-06-05T22:15:39]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\User\AppData\Local\Temp\dd_vcredist_x86_20210605221539.log'
[0CD4:0FB8][2021-06-05T22:15:39]i000: Setting string variable 'WixBundleName' to value 'Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720'
[0CD4:0FB8][2021-06-05T22:15:39]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[0CD4:0FC4][2021-06-05T22:15:39]i000: Setting version variable 'WixBundleFileVersion' to value '14.26.28720.3'
[0CD4:0FB8][2021-06-05T22:15:39]i100: Detect begin, 10 packages
[0CD4:0FB8][2021-06-05T22:15:39]i000: File search: windows_uCRT_DetectKey, did not find path: C:\Windows\system32\ucrtbase.dll
[0CD4:0FB8][2021-06-05T22:15:39]i000: File search: windows_uCRT_DetectKeyExists, did not find path: C:\Windows\system32\ucrtbase.dll
[0CD4:0FB8][2021-06-05T22:15:39]i000: Setting numeric variable 'windows_uCRT_DetectKeyExists' to value 0
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.3 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.3 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.2 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.2 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.1 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.1 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.0 AND NOT VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition '(VersionNT = v6.0 AND VersionNT64) AND (windows_uCRT_DetectKeyExists AND windows_uCRT_DetectKey >= v10.0.10240.0)' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows81_x86, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows81_x64, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows8_x86, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows8_x64, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows7_MSU_x86, state: Absent, cached: Complete
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: Windows7_MSU_x64, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: WindowsVista_MSU_x86, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: WindowsVista_MSU_x64, state: Absent, cached: None
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: vcRuntimeMinimum_x86, state: Absent, cached: Complete
[0CD4:0FB8][2021-06-05T22:15:39]i101: Detected package: vcRuntimeAdditional_x86, state: Absent, cached: Complete
[0CD4:0FB8][2021-06-05T22:15:39]i052: Condition 'VersionNT >= v6.0 OR (VersionNT = v5.1 AND ServicePackLevel >= 2) OR (VersionNT = v5.2 AND ServicePackLevel >= 1)' evaluates to true.
[0CD4:0FB8][2021-06-05T22:15:39]i199: Detect complete, result: 0x0
[0CD4:0FC4][2021-06-05T22:15:56]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0CD4:0FB8][2021-06-05T22:15:56]i200: Plan begin, 10 packages, action: Install
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.3 AND NOT VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows81_x86
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.3 AND VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows81_x64
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.2 AND NOT VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows8_x86
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.2 AND VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows8_x64
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.1 AND NOT VersionNT64' evaluates to true.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x86
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.1 AND VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: Windows7_MSU_x64
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.0 AND NOT VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x86
[0CD4:0FB8][2021-06-05T22:15:56]i052: Condition 'VersionNT = v6.0 AND VersionNT64' evaluates to false.
[0CD4:0FB8][2021-06-05T22:15:56]w321: Skipping dependency registration on package with no dependency providers: WindowsVista_MSU_x64
[0CD4:0FB8][2021-06-05T22:15:56]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeMinimum_x86' to value 'C:\Users\User\AppData\Local\Temp\dd_vcredist_x86_20210605221539_001_vcRuntimeMinimum_x86_rollback.log'
[0CD4:0FB8][2021-06-05T22:15:56]i000: Setting string variable 'WixBundleLog_vcRuntimeMinimum_x86' to value 'C:\Users\User\AppData\Local\Temp\dd_vcredist_x86_20210605221539_001_vcRuntimeMinimum_x86.log'
[0CD4:0FB8][2021-06-05T22:15:56]i000: Setting string variable 'WixBundleRollbackLog_vcRuntimeAdditional_x86' to value 'C:\Users\User\AppData\Local\Temp\dd_vcredist_x86_20210605221539_002_vcRuntimeAdditional_x86_rollback.log'
[0CD4:0FB8][2021-06-05T22:15:56]i000: Setting string variable 'WixBundleLog_vcRuntimeAdditional_x86' to value 'C:\Users\User\AppData\Local\Temp\dd_vcredist_x86_20210605221539_002_vcRuntimeAdditional_x86.log'
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows81_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows81_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows8_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows8_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows7_MSU_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: Windows7_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: WindowsVista_MSU_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: WindowsVista_MSU_x64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: vcRuntimeMinimum_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0CD4:0FB8][2021-06-05T22:15:56]i201: Planned package: vcRuntimeAdditional_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0CD4:0FB8][2021-06-05T22:15:56]i299: Plan complete, result: 0x0
[0CD4:0FB8][2021-06-05T22:15:56]i300: Apply begin
[0CD4:0FB8][2021-06-05T22:15:56]i010: Launching elevated engine process.
[0CD4:0FB8][2021-06-05T22:15:56]i011: Launched elevated engine process.
[0CD4:0FB8][2021-06-05T22:15:56]i012: Connected to elevated engine.
[04C8:09E0][2021-06-05T22:15:56]i358: Pausing automatic updates.
[04C8:09E0][2021-06-05T22:15:56]i359: Paused automatic updates.
[04C8:09E0][2021-06-05T22:15:56]i360: Creating a system restore point.
[04C8:09E0][2021-06-05T22:16:05]i361: Created a system restore point.
[04C8:09E0][2021-06-05T22:16:05]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}, options: 0x7, disable resume: No
[04C8:09E0][2021-06-05T22:16:05]i000: Caching bundle from: 'C:\Windows\Temp\{DDA05227-A1B5-4560-8675-E343561CA761}\.be\VC_redist.x86.exe' to: 'C:\ProgramData\Package Cache\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}\VC_redist.x86.exe'
[04C8:09E0][2021-06-05T22:16:05]i320: Registering bundle dependency provider: VC,redist.x86,x86,14.26,bundle, version: 14.26.28720.3
[04C8:09E0][2021-06-05T22:16:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}, resume: Active, restart initiated: No, disable resume: No
[04C8:0FC8][2021-06-05T22:16:05]i304: Verified existing payload: Windows7_MSU_x86 at path: C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu.
[04C8:0FC8][2021-06-05T22:16:05]i304: Verified existing payload: vcRuntimeMinimum_x86 at path: C:\ProgramData\Package Cache\{31C9EB3A-5F0C-49E7-8E6C-D404E48F433D}v14.26.28720\packages\vcRuntimeMinimum_x86\vc_runtimeMinimum_x86.msi.
[04C8:0FC8][2021-06-05T22:16:05]i304: Verified existing payload: cab54A5CABBE7274D8A22EB58060AAB7623 at path: C:\ProgramData\Package Cache\{31C9EB3A-5F0C-49E7-8E6C-D404E48F433D}v14.26.28720\packages\vcRuntimeMinimum_x86\cab1.cab.
[04C8:0FC8][2021-06-05T22:16:05]i304: Verified existing payload: vcRuntimeAdditional_x86 at path: C:\ProgramData\Package Cache\{2F69FB2B-2C48-491C-B249-22C1BDCE1117}v14.26.28720\packages\vcRuntimeAdditional_x86\vc_runtimeAdditional_x86.msi.
[04C8:0FC8][2021-06-05T22:16:05]i304: Verified existing payload: cabB3E1576D1FEFBB979E13B1A5379E0B16 at path: C:\ProgramData\Package Cache\{2F69FB2B-2C48-491C-B249-22C1BDCE1117}v14.26.28720\packages\vcRuntimeAdditional_x86\cab1.cab.
[04C8:09E0][2021-06-05T22:16:05]i301: Applying execute package: Windows7_MSU_x86, action: Install, path: C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu, arguments: '"C:\Windows\system32\wusa.exe" "C:\ProgramData\Package Cache\564F02E6419B9858949B0CD5A65E2C8C0944DD88\packages\Patch\x86\Windows6.1-KB2999226-x86.msu" /quiet /norestart'
[04C8:09E0][2021-06-05T22:16:12]e000: Error 0x80240017: Failed to execute MSU package.
[0CD4:0FB8][2021-06-05T22:16:12]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0CD4:0FB8][2021-06-05T22:16:12]i319: Applied execute package: Windows7_MSU_x86, result: 0x80240017, restart: None
[0CD4:0FB8][2021-06-05T22:16:12]e000: Error 0x80240017: Failed to execute MSU package.
[04C8:09E0][2021-06-05T22:16:12]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}, resume: None, restart: None, disable resume: No
[04C8:09E0][2021-06-05T22:16:12]i330: Removed bundle dependency provider: VC,redist.x86,x86,14.26,bundle
[04C8:09E0][2021-06-05T22:16:12]i352: Removing cached bundle: {86380aef-fd23-4fc3-8723-a98ccad8f2c6}, from path: C:\ProgramData\Package Cache\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}\
[04C8:09E0][2021-06-05T22:16:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86380aef-fd23-4fc3-8723-a98ccad8f2c6}, resume: None, restart initiated: No, disable resume: No
[0CD4:0FB8][2021-06-05T22:16:13]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart:  No

Shane

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Jun 6, 2021, 8:53:38 AMJun 6
to Input Director
Hi Nic,

Try downloading the Microsoft Universal C Runtime update (from here: Update for Universal C Runtime in Windows) for your version of Windows and installing it. Then re-install Input Director and see if that helps.

Regs,

Shane.
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