Failed to install Input Director's Windows Service

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Robert Doyle

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Aug 7, 2016, 2:43:24 AM8/7/16
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Hello -

I'm trying to install ID 1.4 on a Windows 7 machine, which previous had version 1.3 installed, and worked flawlessly.

I have started to upgrade to Windows 10 and decided to update to v1.4.  When installing build 110 of v1.4, I get the following message:  "failed to install Input Director's Windows service."  That's it, no other message.  I did also see once that I got a "unable to write IDWinService.exe" message, though I can't find this in the Nullsoft window anymore.

Anyone else have this issue?  I have no idea where to go from here..  Many thanks

-Rob 

Shane

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Aug 7, 2016, 2:52:27 AM8/7/16
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Hi Rob,

Couple of things to try:

1. Run the existing Input Director uninstaller and do a full uninstall. if it asks to reboot, do so before moving to the next step.
2. Run the new v1.4 installer

If that didn't help, then it's possible that the vcredist (these are the latest Microsoft Libraries) didn't install properly. This would stop the Input Director windows service from installing (and showing you that message).

3. Use Windows Explorer to navigate to the Input Director install location (it's usually either c:\Program Files\Input Director or for 64bit Windows c:\Program Files (x86)\Input Director
4. Double-click on the vcredist file - you may need to right-click on it and choose "Run as Administrator"

Try running Input Director again. Let me know how it goes.

Regs,

Shane.

Ken

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Aug 30, 2016, 9:47:39 AM8/30/16
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I came across this when installing 1.4 on a Windows 7 box. I needed to install the update for the universal C installer, before ID would continue. (https://support.microsoft.com/en-us/kb/2999226) After that microsoft update, ID1.4 installed without issue.

-Ken

Robert Doyle

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Sep 10, 2016, 1:00:21 PM9/10/16
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Thanks guys - this looks like it is working!  Fantastic!  

Paul Eckhardt

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Sep 27, 2016, 7:40:09 AM9/27/16
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Did you manage to get one of these installers to work on windows 10? I tried with the 8.1 installer and it didn't work.

Jack Konrath

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Feb 15, 2020, 6:12:19 PM2/15/20
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The update for Windows 7 x86 universal C installer has apparently been removed. Clicking on your link, Ken, now returns a "404" error - probably as another Microsoft inducement to abandon Windows 7 and move to Windows 10. Seemed logical that one could simply install the latest version of Visual C++ Redistributable. Attempting to do so resulted in the installation getting stuck at "Windows7_MSU_X64". Another search turned up a solution by Diljeet (Thanks!) who discovered that temporarily disabling the Windows Update service allows the Visual C++ Redistributable installation to finish. Once it does, the Input Director 1.4.30 installer completes without a hitch.

-Jack

Thomas Donino

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Feb 15, 2020, 6:22:49 PM2/15/20
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Microsoft stopped supporting Windows 7 last month I believe

Sent from my iPhone

On Feb 15, 2020, at 6:12 PM, Jack Konrath <jako...@gmail.com> wrote:


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Jack Konrath

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Feb 17, 2020, 11:14:11 PM2/17/20
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Of course. This was meant to inform a workaround for those of us who don't completely live by Microsoft's calendar. 

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Jack Konrath


To view this discussion on the web visit https://groups.google.com/d/msgid/input-director/5090986E-FE7A-4C12-BD9E-F9A31CAAA085%40gmail.com.
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