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Joy Wida

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Aug 2, 2024, 7:45:39 AM8/2/24
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Anytime I try to use Netflix, a yellow bar appears that reads "Firefox is installing components needed to play the audio or video on this page. Please try again later." I have read that checking to see that if DRM is ticked. I have unticked and re-ticked that option and still nothing works. I try and see if Widevine Content is being installed. All it says, and it always says that it "..will be installed shortly". I have looked around and some people recommend to install Widevine manually, but it is confusing and the links don't work. Please help, I want to use Firefox since I get some weird lag on videos on Chrome.

hi, firefox will attempt to automatically download the file in the background from -cdm/4.10.1440.19-win-ia32.zip - the common reason for an error here is if you have a custom hosts file that blocks access to the gvt1.com domain or if your network traffic is intercepted (by security software for example).

I am not sure how I would go about finding the right file that blocks access to the gvt1.com. I use Advanced SystemCare as my Antivirus and computer care. So, could it possibly be ASC? Also, if anyone would know how I could go about fixing it through there if that is the problem.

PROBLEM SOLVED! There was something in my hosts file that was blocking it. It was something called "redirect.gvt1 .." something like that. I deleted that then restarted computer. And everything works fine!

I have an annoying thing here. In Firefox, I chose to delete cookies after I close firefox, and entered some exceptions which allow the cookie to be saved. This works well for some forums where I dont want to login every time. But for some reason, although they are in the allowed exception list, I always need to login on Youtube and Netflix. Do I need to whitelist some other page, or do they use some different way of storing login credentials?

Yes you need to whitelist other domains, big sites like Youtube which are using accounts across multiple Google properties sites often are not doing the authentication on the primary domain and are instead redirecting your browser to another domain for authentication. This is also what allows you to sign into one site like Youtube and then also be signed in on Google Drive, Gmail, etc.

For Google properties I believe the authentication site is accounts.google.com so you would need to whitelist that. Netflix may be doing something similar but I'm less familiar with their authentication.

However, if you typo a domain (or type in random gibberish), my ISP's DNS sends out a fake/incorrect response that points to a server that just redirects you to a page full of ads. It's basically DNS hijacking.

To clarify: I don't want to set BLOCKINGMODE=NXDOMAIN - I'm very happy with a blank white page for advertising domains. What I want is NXDOMAIN only for domains that legitimately don't exist. E.g. anything 8.8.8.8 would return an NXDOMAIN for, I want my pi-hole to return NXDOMAIN for. But I want to use the IP from my ISP's DNS when it differs from what 8.8.8.8 would return (e.g. for netflix, which I'm pretty sure has servers inside of my ISP's network, so no external DNS would ever point to them.)

You need to stop FTLDNS prior to the change :
sudo systemctl stop pihole-FTL.service
and once the /etc/pihole/pihole-FTL.conf was edited, restart FTLDNS with
sudo systemctl start pihole-FTL.service

I looked at that, but my understanding of BLOCKINGMODE=NXDOMAIN is that I would still get the redirect to the advertising domain, but then that would have the browser's NXDOMAIN error page instead of a white page (?) I want something that kicks in earlier.

Interesting that your streaming services perform better when you use ISP DNS. Have you compared nlslookup or dig for a streaming provider domain from your ISP and from a third party DNS to see if they are returning the same IP?

Well, maybe I don't need my ISP's DNS anymore, netflix has apparently gotten smarter, and actually pulls video through a subdomain that includes my ISP's name. So, unsurprisingly, that gives the same IP no matter which DHS server I hit.

I think, when I had this working before, it was using OpenWRT and DNSmasq. DNSmasq was somehow configured to detect the specific IP of the ad server that my ISP use, and any DNS response which pointed to that was changed to NXDOMAIN.

I would also check the box in "upstream DNS servers" on your web GUI for adding some of the commercial servers. Pi-Hole V4 has an algorithm to determine which is the better responder and it will migrate to the fastest and most reliable. That may help you decide which is best in your particular area.

You should be able to do the same in dnsmasq configuration files on your Pi. Even though dnsmasq does not run as a separate process, pihole-FTL contains the code and does that function and all the dnsmasq configuration files still work.

Hi. I was on my microsoft edge browser on my laptop and noticed tabs that said Amazon, lastpass (password manager), and some others. When I hover over them, they are js.redirect.hp.com links. I didn't click them. I also had netflix hacked recently... We have run about 6 malware scanning systems and they all come back clean (others say the same) but I dont want these on my computer and want to make sure there is nothing dangerous on my computer. Please help!!

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Thanks. Please let me know if the log works. It was giving me trouble trying to insert the attachment. I temp disabled malwarebytes but I did not turn off Microsoft smart screen. How would I know if I NEED to turn it off? msert.log

Okay I will do these scans but before I do, can you be more clear on when it says to disable antivirus and smart screen "only if needed"? How do I know if it's needed or not? I want to make sure to give you the most accurate logs but I'm not sure if I NEED to disable them or not.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

Thank you, I am on step 2. I have these 4 connections, see picture. Am I supposed to configure the Wifi one? I do not know what the ethernet connections are- I have never used ethernet. And I don't know what ExpressVPN is, but that was one of the bookmarks placed on my Edge browser that I did not put there and has the virus path. Is that significant at all?

Hi, I am still wondering about my last question, but also I completed step #3. I am seeing this (see pic) since I turned off "Always register Malwarebytes in the Windows Security Center". Do I need to set up Onedrive now?

Ok thanks. Before you go, can you please answer my question about step 3, setting up Onedrive (in the picture I shared)? I am concerned that I don't have protection and I am not sure if I should do that or not?

This has never happened to me before. Every time I enter in a USA website address I get redirected to either the Australian or New Zealand version of the page! Some pages do not have the drop down list so you can choose the country you want either. How do I stop this happening?! I'm so frustrated I could claw the monitor!

You're not using the data saving features some browsers offer (I know Opera can do this). Where you actually connect to Opera's servers and receive a compressed data stream to save your bandwith? This could make you appear to be coming from a USA server maybe?

I have the opposite gripe with most search engines: that when you're searching for stuff specifically in Australia, even if you put the word "Australia" in the keywords (e.g. "federal election Australia") the results returned are always overwhelmingly US-based, merely because more Americans than Australians are searching on (most of!) those terms. I avoid Google and its much-vaunted algorithm, but it still happens.

Just get the vpn subscription for 12 months.
Make sure it has a site in USA or wherever you do your shopping.
It will slow your browsing a bit but.....
You wont look back.
Problem solved.

So I got the vpn, just using the 14 day trial at the moment. I can now go to espn.go.com and not get redirected to the australian version, however when I type in nba.com I get diverted to the australian version x.x I cleared the cache beforehand. Any suggestions?

I don't think you understand how internet works theses days.
Localized servers take load off internet traffic and they redirect you.
Its quicker for large websites and more convenient for everyone concerned.
Second best you move over to USA lol.

I understand about redirecting and why... I just don't agree with it and there has to be ways around it. I want to go where I want to go not where someone tells me I'm going (ok so this could be somewhat a 'how dare you tell me what to do' scenario lol) seriously though I thought the vpn would fix this?

Websites can get an idea of your location from either your IP address (changed by the VPN) or from the browser settings. The browser location settings can be altered, for example there is an extension called "Location Guard" for Firefox.

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