The two first things to check would be the port and the baud rate
The baud rate should be 115200
Second check port, I don't think this should be 1 or 2. What I did was unplug the printer, hit refresh ports, looked at the available com#, then plugged the printer usb back in, refreshed the ports, and looked to see what port was new. That new one was the one I used. Turned out for me I am using com16.