InnoSetup 6.2.2: Windows 7 SP 1 required

[Petr Jurik]

Hello.

One of our customers have strange issue. We've updated to 6.2.2 and user running on Windows 10 cannot install because of 'This program requires Windows Service Pack 1 or later' error ... we've checked comaptibility mode is disabled.

Is it known error ?

Regards, Petr Jurik

[Jernej Simončič]

On Thursday, June 6, 2024, 14:02:14, Petr Jurik wrote:

One of our customers have strange issue. We've updated to 6.2.2 and user running on Windows 10 cannot install because of 'This program requires Windows Service Pack 1 or later' error ... we've checked comaptibility mode is disabled.

Is it known error ?

Run the setup with /LOG parameter and upload the log file.

-- 
< Jernej Simončič ><><><><>< https://eternallybored.org/ >

If they build it, you will pay.
       -- Law of new civically backed football stadiums

[Petr Jurik]

Here's the log. It detects system as Win7RTM

2024-06-04 08:19:54.978   Compatibility mode: Yes (Win7RTM Installer)

but the problem is compatibility mode IS NOT enabled and even in  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers] compatibility isn't enabled ... that's the problem we have.

Dne čtvrtek 6. června 2024 v 17:39:05 UTC+2 uživatel Jernej Simončič napsal:

[Jernej Simončič]

On Thursday, June 6, 2024, 17:43:20, Petr Jurik wrote:

Here's the log. It detects system as Win7RTM

2024-06-04 08:19:54.978   Compatibility mode: Yes (Win7RTM Installer)

but the problem is compatibility mode IS NOT enabled and even in  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers] compatibility isn't enabled ... that's the problem we have.

Compatibility mode is set through an environment variable, and is inherited by child processes, so whichever process is starting the Setup is running in compatibility mode (the Compatibility mode line in log just shows the content of __COMPAT_LAYER environment variable).

 

-- 
< Jernej Simončič ><><><><>< https://eternallybored.org/ >

The two most common elements in the universe are hydrogen and stupidity.
       -- Kensington's Observation

[Petr Jurik]

Hi All.

User answered me "__COMPAT_LAYER not assigned in user or system
environment vars" so that's not the case :-/

Regards, Petr

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[Jernej Simončič]

On Sunday, June 9, 2024, 20:24:03, Petr Jurik wrote:

> User answered me "__COMPAT_LAYER not assigned in user or system
> environment vars" so that's not the case :-/

Compatibility mode is set on whichever program is starting your installer (that's what's setting the environment variable).

--
< Jernej Simončič ><><><><>< https://eternallybored.org/ >

It's a good thing money can't buy happiness. We couldn't stand the commercials.
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