DownloadPage failure: "Error Sending data"

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Ryan Metcalfe

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May 16, 2024, 9:40:17 AMMay 16
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Hello, we are using Inno Setup for our Audacity AI plugins project (https://github.com/intel/openvino-plugins-ai-audacity).

We make use of DownloadPage mechanism to download required files at installation time ( see ISS here: https://github.com/intel/openvino-plugins-ai-audacity/blob/main/tools/windows/audacity_ai_plugins.iss#L217 )

It works great for most users, but there are a number who have reported failures -- "Error sending data". We're tracking this issue here, where you'll also see a number of screenshots: https://github.com/intel/openvino-plugins-ai-audacity/issues/128

Does anyone have any ideas about what could be causing this issue some some users?

Thanks!
Ryan

Martijn Laan

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May 16, 2024, 3:21:34 PMMay 16
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Is your server compatible with the OS these users are using? Older versions of Windows do not modern ciphers used by modern HTTPS servers, especially if the Windows version is not updated.

I see some mentions of Windows 8.1 which is indeed quite old (> 10 years).

Inno Setup itself also only allows TLS 1.0 and up, so no SSLv2 or SSLv3.

You should probably search for 'WinHTTP 12175' or ask on a forum with network engineers.

Geetings,
Martijn

Op donderdag 16 mei 2024 om 15:40:17 UTC+2 schreef rmet...@gmail.com:

Ryan Metcalfe

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May 16, 2024, 4:09:04 PMMay 16
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Thanks for the reply Martin. Most of the downloads here are from
https://huggingface.co/, which (I am guessing) probably would be
considered a 'modern' HTTPS server. I'll try to get an idea of what
Windows versions appear to be causing issues, but as you said, the few
that seem to be popping up are quite outdated.

Best Regards,
Ryan
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Martijn Laan

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May 16, 2024, 4:19:14 PMMay 16
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A scanner showed me huggingface.co only allows TLS1.2 and newer so these users probably didn't update their systems.


Greetings,
Martijn

Op donderdag 16 mei 2024 om 22:09:04 UTC+2 schreef rmet...@gmail.com:

Ryan Metcalfe

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May 17, 2024, 12:38:14 AMMay 17
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That's great info, thank you again Martin.

BR,
Ryan
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