Netop Remote Control provides one intuitive interface for complex remote maintenance and user support across more platforms and devices than any other remote control product. Netop Remote Control features industry leading encryption and the most comprehensive security system on the market. And when it comes to security you are in charge; you decide who can delete files, upload new files, change system settings, etc. You can rest assured that your remote sessions and vital information are safe from unauthorized access.
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Remote Control
SMBs that want the best of both worlds from a remote support solution will find NetOp Remote Control delivers on all counts. Its cloud portal lets you control hosts from anywhere over the internet while the NetOp Guest console adds on-premises support services and extra features such as system inventory.
Either way, you'll need the host component installed on each workstation which can be downloaded from the NetOp portal. Enrolment packages streamline the process as these include unique signatures and link the host directly to your web portal account.
Packages are created in the portal and include a name, the period they are valid for and the number of times they can be used. You can also use packages to place hosts in specific portal groups once they've enrolled.
We loaded the default package on multiple Windows 10 hosts which connected to our portal account as soon as the install had finished. Each one appeared in the portal as a new device along with quick access menu options for remote control, file transfer, remote management, chat and a browser-based support console.
Installing the host on our MacBooks running macOS High Sierra was time-consuming, as the DMG package must be downloaded from the NetOp support site. After installing it, we then had to manually configure the host program settings with our portal account details -- a tedious process for sites with a large base of Mac users.
Businesses with large support teams will like the portal's access security as you can assign roles to new users to control what they can do on a host. Options include permissions for full access, view only, keyboard and mouse controls, file transfer and chat.
The new remote control, file transfer, remote management and chat menu options in the portal are designed to work on a host system running the NetOp Guest app. These have been added to give technicians access to wider range of tools than those offered by the portal's browser console.
The Guest can be downloaded from the portal, where we installed it in 3 minutes on a Windows Server 2016 system. You can use it independently of the portal and create a communication profile to log into your cloud account, pick a host from the Quick Connect pane and use the right-click menu to access a wider range of support tools.
Selecting any of the four new features in the portal loads the Guest console and automatically runs the selected task. The Guest's remote control app is vastly superior to the browser version and provides quick access to many more functions including text and audio chat, remotely running programs and accessing the host's Windows Management console.
Using the Guest for on-premises access just requires a profile created for TCP/IP connections and browsing the network displays hosts with this access method enabled. Connection times can be speeded up with the Guest phonebook which stores host details on authentication, encryption and compression.
Host hardware and software inventory can be viewed from the Guest console and we found NetOp to be very accurate. It correctly identified hardware such as CPUs, memory and hard disks, got all the host OS versions right and provided a complete list of software applications.
Mac deployment could be smoother but there's no denying NetOp Remote Control delivers a versatile mix of cloud and on-premises remote support services. It offers great access security and NetOp's new subscription-based pricing makes it even more affordable.
Dave has produced many thousands of in-depth business networking product reviews from his lab which have been reproduced globally. Writing for ITPro and its sister title, PC Pro, he covers all areas of business IT infrastructure, including servers, storage, network security, data protection, cloud, infrastructure and services.
Did you know...that you can include computer sources located anywhere in the world in RGB Spectrum's MultiPoint Control Room Management System (MCMS) or video wall display? You can even control them as if they were local, as an integral part of the RGB Spectrum IP KVM network. You simply install RGB's Netop Remote Control software on the remote computer and the local MCMS or MediaWall source computer and establish the link. You can even connect to and display multiple remote computers simultaneously from a single local computer. There are no distance limitations and the bitrate is automatically optimized for varying network conditions. RGB's NetOp also offers 256 bit encryption with dynamic key exchange and is compliant with many standards such as FIPS and HIPAA.
From confidential healthcare data and sensitive government information to financial records and user identities, every organization today is tasked with protecting digital assets. And when it comes to providing secure remote access to the technology devices where these assets exist, no other solution offers the range of checkpoints, permissions and audits that Netop Remote Control does.
Typically, enterprises will use several remote access solutions to support different types of devices and users. But this adds unnecessarily complexity. With the ability to work across operating systems, networks and devices, Netop Remote Control helps companies lower maintenance costs, increase workflow efficiencies and improve security by consolidating into a single remote access solution.
Today, external vendors and consultants play an integral role in helping organizations support devices, machines and applications across their IT environment. To save money, remote access solutions have become a necessity, but how do you maintain control. Netop makes it easy to control vendor access, access to specific devices, monitor activity and maintain audit trials.
Service Desk Fill support requests from employees and groups throughout your organization, shorten response times and lower your administrative overhead. Handle more tickets, with the same staff, and provide better service.
Vendors Manage access rights for hundreds to thousands of vendors or consultants from one interface, down to the granular level, while meeting regulatory compliance with industry-leading security and comprehensive audit trails.
Embedded Embedded devices outnumber PCs five to one. Netop lets you access disparate task-specific devices, regardless of location; and access port-specific applications through the Secure Tunnel, with or without transferring screen data.
Mobile Workforce In an evolving professional world, more employees work from home; many traveling consultants spend 100% of their time outside the office. Netop provides swift, secure, reliable access to virtually any device with an operating system and an Internet connection.
Manufacturing Access your equipment from almost any location. Perform comprehensive reporting. Troubleshoot errors proactively, resolve problems faster, prevent lost production time and lower your operating budget.
Building Automation Reduce liability and protect against cyber attacks. Provide secure and centralized access to building automation systems. Define access rights, monitor activity and perform audits.
Not only we streamline our sales and implementation processes in many countries of the world today, but we are also able to customize terms, conditions, features, integration, licensing and pricing requests for sizeable projects to align with local requirements of each country.
Today's recollection by reader "Simon" (for that is not his name) takes us back more than a decade to the early part of this century, where he was putting in time doing first line support for a public sector firm.
For those not familiar with Netop, the Nottingham-based company was founded back in 1981 and claims a userbase numbering in the millions. Acquired by Impero earlier this month, its products include live chat tools and remote control software. It was the latter that Simon loaded to diagnose the problem.
As he chattered away to the user, he went through the steps to kill the NIC: "At the point I hit to right click > disable ... I realised I had just disconnected the telephony server from the network!"
"I told the staff member I would travel down to fix it immediately," he told us. An in-person visit from IT support? The worker must have thought all their Christmases had come at once. Best not try to use voicemail though, eh?
Simon rushed to the site and barrelled into the server room. The telephony box was swiftly reconnected before he sauntered over to the stricken user to deal with the original problem. "Turned out their Windows Firewall was enabled," he told us. "The location of the AD object was the cause of the original issue too."
The user, ignorant of Simon's real motive for the on-site visit (deborking what he had borked previously), was delighted and said: "I have never had someone travel out so quick to fix this kind of problem before!"
Simon, striding back to his car, called back: "It's all part of the service!" There is no record regarding if the customer spotted his lengthening nose or if there were any external signs of his internal cringing.
Delphi really needs a nice remote control component that you can just
drop on a form and use, like the VNCx component (activex).
VNC is slow, so I don't recomemd using that as a protocol.Remote Office was great, but no longer supported and does not run on
windows server 2003 as a service(and possibly XP SP2).Remote Office should be used as a benchmark, as it is excellent, it's a
shame it is no longer supported by the original author.Is anyone interested in creating a new Remote Office type application or
component set? I would recommend it use Synapse as the TCP/IP transport
as it already has excellent SSL support built in and is super fast.This type of project is to big for me to take on by myself, but it could
be done by a group of good coders.It could be licensed under the BSD style license or similar.If anyone is interested email me at sup...@amsoftwaredesign.com
Tony Caduto