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Vice President & Director George HoffmanExecutive Editor Lis JohnsonExecutive Marketing Manager Christopher DeJohnProduct Design Manager Allison MorrisSponsoring Editor Jennifer ManiasMarket Solutions Assistant Amanda DallasSenior Content Manager Dorothy SinclairSenior Production Editor Jane LeeDesign Director Harry NolanSenior Designer Wendy LaiSenior Photo Editor Billy RayProduction Management Services Thomson DigitalFront Cover Image A-Digit/Getty Images, Inc.Back Cover Image Pedro Castellano/Getty Images, Inc.
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Our goal is to teach all business majors, especially undergraduates, how to use IT to master their current or future jobs and to help ensure the success of their organization. Our focus is not on merely learning the concepts of information technology but rather on applying those concepts to perform business processes more effi ciently and effectively. We concentrate on placing information systems in the context of business, so that you will more readily grasp the concepts presented in the text.
New to This EditionThe sixth edition contains many exciting additions and changes. These elements make the text more interesting and readable for students of all majors, while still providing the most current information possible in the rapidly changing fi eld of information systems.
Active LearningWe recognize the need to actively involve students in problem solving, creative thinking, and capitalizing on opportunities. Therefore, we have included in every chapter a variety of hands-on exercises, activities, and mini-cases, including exercises that require students to use software application tools. Through these activities and an interactive Web site, we enable students to apply the concepts they learn.
Misuse of ISLike other textbooks, this text presents many examples of IS success. But we also provide numerous examples of IS failures, in the context of lessons that can be learned from such fail-ures. Misuse of IS can be very expensive, as we illustrate.
Global FocusBecause an understanding of global competition, partnerships, and trading is essential to success in business, we provide a broad selection of international cases and examples. We discuss how IT facilitates export and import, the management of multinational companies, and electronic trading around the globe.
Pedagogical StructureOther pedagogical features provide a structured learning system that reinforces the concepts through features such as chapter-opening organizers, section reviews, frequent applications, and hands-on exercises and activities.Chapter-opening organizers include the following pedagogical features:
Online Resourceswww.wiley.com/college/rainerThis text also facilitates the teaching of an introductory IS course by providing extensive sup-port materials for instructors and students. Go to www.wiley.com/college/rainer to access the Student and Instructor Web Sites.
Test BankThe Test Bank, written by Jennifer Gerow of Virginia Military Institute, is a comprehensive resource for test questions. It contains multiple-choice, true/false, short answer, and essay ques-tions for each chapter. The multiple-choice and true/false questions are labeled according to diffi culty: easy, medium, or hard.
PowerPoint PresentationsThe PowerPoint Presentations consist of a series of slides for each chapter of the text that are designed around the text content, incorporating key points from the text and all text illustra-tions as appropriate.
This is a new online, interactive community designed to support the teaching of the Intro IS course. The Hub will allow IS faculty to explore a centralized and constantly updated set of current articles for use in class, connect with IS colleagues for help and advice about upcom-ing course topics, and share course materials with other IS faculty. The Community Manager is David Firth of the University of Montana
Weekly UpdatesWeekly updates, harvested from around the web by David Firth of the University of Mon-tana, provide you with the latest IT news and issues. These are posted every Monday morning throughout the year at and include links to articles and videos as well as discussion questions to assign or use in class.
Wiley Flex Wiley provides a wide variety of printed and electronic formats that provide many choices to your students at a range of price points. Contact your Wiley sales representative for more details on any of the below.
Wiley Custom SelectWiley Custom Select allows you to build your own course materials using selected chapters of any Wiley text and your own material if desired. For more information, contact your Wiley sales representative or visit
AcknowledgmentsCreating, developing, and producing a text for an introduction to information technology course is a formidable undertaking. Along the way, we were fortunate to receive continuous evaluation, criticism, and direction from many colleagues who regularly teach this course. We would like to acknowledge the contributions made by the following individuals.
We would like thank the Wiley team: Lis Johnson, Executive Editor; Jennifer Manias, Sponsoring Editor; Allison Morris, Product Design Manager; Chris DeJohn, Executive Marketing Manager; and Amanda Dallas, Market Solutions Assistant. We also thank the production team, including Dorothy Sinclair, Senior Content Manager; Jane Lee, Senior Production Editor; and Gaurav Uppal of Thomson Digital. And thanks to Harry Nolan, Design Director; Wendy Lai, Senior Designer; and Billy Ray, Senior Photo Editor. We also would like to thank Robert Weiss for his skillful and thorough editing of the manuscript.
We also acknowledge and appreciate Bob Gehling and Jennifer Gerow for their work on the supplements, and David Firth for his work on the Weekly Updates and the new Faculty Hub. Many thanks also to Alina M. Chircu and Marco Marabelli of Bentley University for developing material that enhances our coverage of business processes and ERP. Finally, we thank all the faculty listed below who have generously shared their varied opinions by review-ing the manuscript and/or completing our user surveys.
Ahlam Alhweiti, Southern New Hampshire UniversityBarbara Gordon, Seminole State College of FloridaMilele Hallingquest, Iowa State UniversitySandy Keeter, Southern New Hampshire UniversityNicole Lytle-Kosola, California State University, San BernardinoJoe Parker, Southern New Hampshire UniversityMelissa Ray, University of PhoenixDonna Rex, York UniversityKevin Scheibe, Iowa State UniversityKevin Wilhelmsen, University of PhoenixGaya P. Agrawal, Rutgers UniversityIhssan Alkadi, South Louisiana Community CollegeMary Baldwin-Grimes, Gateway Technical CollegeMary Barnard, IUPUINicholas Barnes, Nichols CollegeLisa Reeves Bertin, Penn State University Shenango CampusMark Best, The University of KansasNeelima Bhatnagar, University of Pittsburgh at JohnstownDan Brandon, Christian Brothers UniversityFredrick Bsharah, Cape Cod Community CollegeJessie Brown, Macquarie City CampusPatrick Browning, The University of Southern MississippiTrini Callava, University of MiamiPam Carter, North Carolina A&T State UniversityAntoinette Cevenini, Macquarie City CampusLewis Chasalow, The University of FindlayH. Michael Chung, California State University Long BeachKen Corley, Appalachian State UniversityJose Cruz, University of Puerto Rico - MayaguezBarry Cumbie, University of Southern MississippiSubhasish Dasgupta, George Washington University
Lauren Eder, Rider UniversityGreg Foudray, Salem State UniversityBob Gehling, Auburn University MontgomeryCody Gray, Portland Community CollegeEileen Griffi n, Canisius CollegeHeather Griffo, Portland Community CollegeJoseph Harder, Indiana State UniversityJeff Harper, Indiana State UniversityJim Howatt, Luther CollegeChang-tseh Hsieh, University of Southern MississippiScott Hunsinger, Appalachian State UniversityMicki Hyde, Indiana University of PennsylvaniaJinman Kim, University of SydneyRichard Klein, Florida International UniversityDana Ladd, University of FindlayFaith Lamprey, Rhode Island CollegeChristine Lazaro, Gateway Technical CollegeMark Lewis, Alfred UniversitySusan Li, Adelphi UniversityThomas Long, DePaul UniversityJames Scott Magruder, The University of Southern MississippiKalana Malimage, Mississippi State UniversityEfrem Mallach, Rhode Island CollegeSteven Mandelbaum, George Washington UniversityNichelle Manuel, IADTStanley Marcinczyk, Central Connecticut State UniversityRobert Marmelstein, East Stroudsburg UniversityTom Mattson, University of HawaiiLee McClain, Western Washington UniversityRodger Morrison, Troy UniversityMahdi Nasereddin, Penn State University
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