Road Warrior X3 Scanner Software
Chris Richard
Commentaires :I love roadwarrior it was one of the best decisions I ever made I know longer had to print lists of clients with address'. I am saving time, Paper, Ink, and I also get what was done actually turned into me.
I usually end up having 5 drivers and so i wish the cost was a little cheaper. I do not like not being able to assign drivers from the app. I do not like the new update that I can not view my crews from the app and that I have to view it from the online or desk formats. I am mostly in the field so I do not have a desk top on hand.
Commentaires :The app overall has been great, just a few things I would like tweated. It make it nice to focus on work instead of navigation to each house. I like that I can update routes for the week and just push it their phones without having to do old school pen and paper.
As the owner I have clients that contact me throughout the day to see when we will be by. I need to know where my techs are in their route so I can give an estimate. I also need to know when they came by so I can give a client a time when we did come by when they ask if we have been by. The app can be delayed at times with my techs checking in and wont update for hours so it looks like they haven't finished their route. I am not sure what is causing this because it happens randomly. I can refresh, restart, and even look at it from different devices (mobile, pc). I can't view my tech's routes on my phone so when I am out working or even just not at home I can't see my techs progress. I have to be at home on my pc to be able to see that. This makes it very difficult to communicate status updates to my clients. I try to login to the the website on my phone instead of the app but it isn't made for mobile so I can't see the map and status of my tech's routes well. I just wish it had features that made it easier for the owner of the company to be able to keep an eye of the status of his tech's routes. I need to be able to see each route on the app.I also wish their was a feature to be able to restore an entire route instead of having to click each and every stop to restore them. We do pretty much the same routes each week and it is time consuming to have to click each stop to restore it. It would be nice to have a button to restore the whole route each week.
1. Lost ability to see other drivers routes from mobile app. I now have to bring my tablet with me and log in to the web site.2. Websites security certificates have been expired for over a year now3. Customer service is limited to email
Very user friendly on the admin side of things. I love that things are not over complicated like other programs I tried. The price is right and the routes are always very good. I have used this product a few years now and myself and my drivers like it.
I wish I could customize just a little more with start and end points vs adding a stop and selecting it as my last stop. I wish I could give my drivers the ability to delete routes when they are done- but if they accidentally delete them before they are done (some have fat fingers I think) it would only delete on their end and not the admin end so I could re send it to them vs. building it all over again if they delete it.
Commentaires :Routing makes the day a lot easier. It helps to know where you're going before you get there and this software does just that. I've used this software for about 4 or 5 years now and have recently switched to the Team version. Definitely worth the subscription cost.
This program makes it easy to dispatch and track our drivers and orders. The routing feature does a good job routing on it's own and is easy to override when necessary. It integrates well with Google Maps, phone, and text. It's easy to upload orders in bulk and download reports. It's a good value at $5.00 per driver a month. Support is friendly and responsive via email.
The software lacks a signature collection feature. It can be slow to update on the drivers side after a push every now and then (5-10 minute delay). The web interface is buggy, but functional. Tabs sometimes disappear or don't sync with the content in the window. Buttons disappear and changes in an order's schedule aren't reflected immediately sometimes. Clicking a different tab and back fixes the problem. The software has gone down or offline a couple times in 2 years, but was always back up the same day.
It's really easy to use. At first i didn't like the fact that i couldn't optimize more than 120 stops at the time. Now with the new update it'll be change. I'm very happy. I used to do 3 excel sheets now i can at least have 2 of them done at the same time
Response time translates to profit and customer loyalty in our business. While we have over 100 crews on the street every day, the ability to make route adjustments and provide the necessary information to our crews without effecting productivity is invaluable to our entire team.
I have not noticed any functions that I would label in any negative manner until updates and improvements are made with the software and functionality. Case in point is the upcoming In-App Navigation feature. We were content as it functions, I see how the new feature will improve the functionality and increase efficiencies.
Commentaires :Overall road warrior has helped me run my business run smoother. It has also helped me design as new traning program and helped my drivers have a more efficient day. You can not beat the value for Road Warrior.
I love that road warrior is compatible with multiple platforms such as iPhone and android. Also, I love the fact that you can link your FedEx account onto the system and push each drivers manifest to there phone within minutes.
Commentaires :Overall, this tool has become extremely valuable to our window cleaning business. With Road Warrior, our cleaners are provided with the most efficient way to run their routes, which has significantly reduced the amount of unproductive time. Before Road Warrior, our cleaners would complete about 75% of their assigned work for the day. Now, that number has increased to around 91% on average. This has not only allowed us to realize greater profitability, but also to retain employees with higher pay for higher productivity, and keep our customers happier with more reliable service. Very pleased overall with Road Warrior!
-cost per user, far better value than anything else I've come across.-simplicity, not a steep learning curve-ability to set up, save and modify favorite stops.-ability to add multiple schedules to a single stop, and easily combine or create new routes from existing routes
-Latency; far too often, tool gets stuck processing and times out-A few cumbersome processes for specific tasks (e.g. marking routes complete one-by-one)-Would like a few additional features added to support a service business vs. a delivery business. Happy to discuss with the dev team if interested.
Commentaires :I've loved using RoadWarrior. Long term we've decided we need to develop software in-house that will better serve our needs but I've loved using Road Warrior and its consistently improved.
Commentaires :Excellent product. The balance between reasonable price and features is outstanding. Biggest piece missing is the, what I call, go right feature. I own a residential curbside recycling company. When I add a batch of a hundred or more stops in a neighborhood it takes quite a bit of time to reorder the stops to fit the route.
I really wish that there was a "3D barcode function that we could just use a bluetooth scanner with our phones to scan the 3d barcode on each package to import the address into road warrior instead of typing it out. about 3 or our drivers average 120 stops per day and it would save a lot of time if we had this option. Our other drivers are between 50 and 100 stops.Glitch with map. when a stop is deleted the purple direction lines disapear making it harder to navigate in map mode
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