onearya giorsala oriele
Chris Richard
Get continual buffering on Netflix on TCL 6 series Roku TV , hangs at various levels and I get the "sorry cant play this at this time message" occasionally. Have tried all of the web suggested fixes (reboot, reinstall, unplug etc.),with no effect. Does not happen on any other channel (youtubeTV, amazon, HBO, roku etc.).
TV is on 5ghz network with excellent signal strength and around 90 mbps internet speeds (netflix app only show 25 mbps). Plugged in a firetv stick to one of the hdmi ports on the TV with a wifi connection to the same 5 ghz channel and get no buffering on that netflix app and the app shows the 90 mbps internet speed. This buffering appeared to start a couple of months ago and is obviously something to do with the roku/netflix implementation on the TCL TV.
I have emailed support with zero response to date and would like to get this resolved as the selection of the roku TV was to make life simpler for the family (no input switching, one controller etc.).
Appreciate any advice on any solutions.
Thanks
Thanks for continuing to reach out here! We are still working with our partners to investigate this issue and work towards better understanding and resolving it. We have a few more questions, and need some additional information (for those that haven't already provided additional details about their home network setup). Please provide the following information/details:
- [If applicable] If you are using an Orbi mesh networking wireless router system, please try disabling the 'Armor' service/feature and then test streaming again. Does this clear up the buffering behavior and allow you to stream normally again?
- If you are not using a mesh networking system, what is the specific brand and model of wireless router (or router/modem, if ethernet) that you are connected to? Please specify whether you are connecting via wireless or ethernet.
- If possible, please try connecting your TV to the internet via an ethernet cable. (Try both connecting directly to your router via ethernet, or to your internet modem separately, if possible.) Does this resolve the buffering issue and allow you to stream normally?
- Please generate and issue report tracker ID when you observe this behavior by pressing the Home button 5 times, followed by the Back button 5 times quickly on your Roku remote. Include the specific model of Roku device or TV that you are using from Settings>System>About, along with this ID in your response.
My TCL/ROKU television was having connection and buffering issue. Some apps such as Youtube was working but Netflix would buffer and hung up with error. The TV would indicate Network connection is working but there's no internet.
Having the exact same issue as above, same model. Have a very good wired connection, Disney+ no issues, Amazon Prime no issues, have no issues using Netflix on any other device in the house, but Netflix on the TCL Roku TV keeps buffering every minute or so and then hangs at 99% for another minute or 2 making it absolutely impossible to use the Roku Netflix app. For now I am using the TV as a monitor off my computer to stream Netflix, its an absolute pain and the rest of my family can't use it when I am not around...
We started having the same experience on all of our Roku devices about a week ago. No problems with any of the other streaming channels but constant buffering with Netflix. I contacted their support and in the Netflix app you can go to settings, get help then test your connection. On my Roku TVs I'm getting around 15 to 20 Mbps while my internet speed tests at around 700 Mbps. Testing my wireless network speed from my phone I get around 200 Mbps. Netflix informed that my speed was the issue and there was nothing they could do to help. I connected one Roku TV using directly to my router with a network cable and it didn't improve the download test from the Netflix app, still around 20 Mbps. Something very weird is going on.
I have a P605 and was having the Netflix keeps buffering issue (wired connection, no problem with Netflix on other devices). What worked for me to fix this was to remove the netflix app, do a system restart of the TV and then reinstall the Netflix app. Seems that has fixed the issue.
I have done a full system reset twice and reinstalled Netflix twice and still having the same issue. I think it has something to do with the Netflix app in the way that it throttles bandwidth. I have a 100 Mbps internet connection yet in testing network speeds through the Netflix app I am only getting about 10% of that. I am currently in a back and forth with TCL about the issue and they are in the process of trying to figure it out. I'll update when I find out more.
I am surprised that this issue isn't getting more attention. The last email I received from TCL in summary said that I should contact my ISP and check my router settings because Netflix on the TCL Roku isn't getting the required bandwidth... So after I palmed my forehead, I sent them two more emails explaining how I can run 3 Netflix apps at 4K HDR simultaneously on other devices in the house while downloading and doing pretty much whatever I want, bandwidth and router settings are a non issue... The issue is specifically with the Netflix app on the TCL Roku TV throttling bandwidth for some weird reason. Anyways if I find out more I'll let you know. It was a pretty disappointing email from TCL given the previous one actually sounded like they were actually listening to my issue and were going to do something.
The four largest U.S. wireless carriers are deliberately slowing the speed at which some video content is streamed on the internet, researchers contend. The findings could fuel concerns about the Federal Communications Commission's move in 2017 to strike down "net neutrality" rules, a move critics warned could allow broadband providers to offer faster transmission speeds for preferred content providers.
The analysis found that, over a 12-month period ending in early 2019, AT&T slowed the speed of Netflix programming 70% of time and YouTube content 74% of the time, while never throttling Amazon's Prime video-streaming service. T-Mobile throttled Amazon Prime video in 51% of the tests, Netflix in 61% and YouTube in 67% of the tests.
"What we found empirically is that when it comes to throttling, and when it comes to which apps are targeted, they tend to be video-streaming apps," said David Choffnes, assistant professor of computer science at Northeastern University and one of the study's authors.
Researchers used an app called Wehe to determine if an internet provider is affecting the speed of different services, including Amazon Prime Video, YouTube and Netflix. Users voluntarily downloaded the app, which measures how much bandwidth is consumed by video from a given app. Researchers then conducted a control test using scrambled data that couldn't be identified as video, and recorded any differences in bandwidth usage.
"Bandwidth isn't free, and I think most of the time these companies are trying to provide customers with an experience they would be reasonably happy with, and occasionally they have to make trade offs," said Kentaro Toyama, a professor of community information at the University of Michigan.
But what he called the "discrepancy" in speeds between content from certain companies is hard to explain, he said. "That is the kind of back-end deal companies are cutting now because of the lifting of net neutrality. It could be that Amazon is paying for that privilege," Toyama told CBS MoneyWatch.
AT&T disputed the study's methodology, attributing the differences in streaming speeds to consumers' individual network plans and settings and denying that the carrier is deliberately slowing select internet content.
"We are committed to an open internet. We don't block websites. We don't censor online content. And we don't throttle, discriminate or degrade network performance based on content," AT&T spokesman Jim Greer told CBS MoneyWatch.
CTIA, the trade association representing wireless communications companies, said in a blog post last year that the Wehe app, which runs speed tests between mobile devices and its own servers using simulated data traffic, doesn't "account for basic wireless network engineering, consumer preference and how mobile content is distributed over the internet."
"It's pretty clear from the carriers that they are singling out video as a category and throttling it when there is no need to throttle it on the network," said Ryan Singel, a media and strategy fellow at Stanford Law School's Center for Internet Society.
It's easy to throttle video content -- which consumes a lot of bandwidth -- without cutting consumers off entirely by streaming it at lower resolutions. Throttling also allows the companies to charge higher rates to consumers who are willing to pay for better-quality service.
"They are degrading the experience for users as a way to upgrade them to more expensive plans," Singel said. He also raised concerns that internet providers are capitalizing on the repeal two years ago of the net-neutrality regulations.
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